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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
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Easy to deal with once you have paid everything is done for you never had a problem
Dear Jacqueline,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Been using VC for quite a while. Pretty straightforward, no nonsense and smooth flow from both ends as a customer and as a seller.
Dear Vanesa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I highly recommend Vestiaire Collectives based on my recent experience. The quality of service provided by their staff has been exceptional, demonstrating a commitment to excellence that exceeds expectations. One of the standout features of this platform is their rigorous verification process for the products sold. As a seller, I appreciate their attention to detail and the stringent measures they implement to ensure quality and authenticity. This not only enhances the credibility of my offerings but also instills confidence in buyers. From a buyer's perspective, I believe that transactions on this platform are secure and guarantee high-quality products. The thorough vetting process assures customers that they are making informed purchases, ultimately fostering trust and satisfaction. I wholeheartedly endorse Vestiaire Collectives for anyone looking to engage in a reliable and quality-driven marketplace.
Dear Wai,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great way to sell quality things that you no longer need. Great way to shop sustainably.
Dear Nicole,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
My overall experience with selling has been very positive. The marketing process, sales strategies, labeling, and shipment procedures were all straightforward and secure, making the entire experience easy to navigate.
Dear Nena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The site is easy to navigate and the transactions simple to operate.
Dear Godfrey,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Everything was so easy to understand. Lots of good quality of stuff.
Dear Marie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item exactly as described. Prompt delivery, absolutely no complaints with transaction. Great seller!
Dear Carol,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I am selling my product at vestiaire, all tools for listing are very friendly, customer service well informed and very cooperative just need more options to describe product in more better way,
I am happy to use vestiaire marketplace.
Dear Syed,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Shipping took extremely long. I wanted the dress for a special occasion that has passed and I still haven't received a delivery date for my dress to arrive
Dear Niajhira,
We thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay in the delivery of your dress, and we are sorry to learn that.
Upon reviewing your order, we see that you selected the option for physical inspection of the dress at our hub. This process typically takes up to 2 working days from the item's arrival at the hub before it is shipped to you. Your order is now shipped and in transit to you.
For more detailed information regarding the estimated delivery timeframe following the inspection, please refer to our FAQ section.
We appreciate your understanding of this process and are here to assist if you have any further questions.
Best regards,
The Vestiaire Collective team
I was very happy with the super fast shipping! Item was described accurately!
Dear Andrienne,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I ordered this clutch as a gift for my sister's birthday (she picked it out). The shipping process was pretty fast - 4 days after I purchased it, I received a message that the item passed inspection and was being shipped, and then it arrive in Philadelphia another 5 days later. The bag is beautiful on the outside and looks authentic. However, I don't think the seller was clear about the damage to the inside of the bag in the description, and this also wasn't noted in the inspection process (however, I am unable to check the listing now, which is also a problem - buyers should be able to see the description/listing of the item they purchased). My sister is happy with the bag, so it's fine, but just wanted to note this and take one star off of the order for these problems. I also think the shipping and inspection fee is pretty high, which is why I've never purchased anything for myself from Vestiaire Collective.
Easy site to navigate and I feel confident buying from the platform.
Dear Claire,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Good bargains on quality used items. Purchased several quality bags and vestige clothing which I love. Thank you Vestiaire.
Dear Mary,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great service from start to finish very easy to buy great communication fast delivery
Dear Lisa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Sellers are great and customer service is wonderful! 😁 So far it's been an excellent experience.
Dear Stacy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased a few items on here, and recently selling, great!
Dear Faranak,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
This particular sale went very well and smoothly. I hope future transactions will go this good, too!
It was great. The items I purchased when shipped and received in a timely manner.
Dear keymani,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So easy to access, great variety and reasonable prices. It will be my go to place for haute couture. Thank you,
Dana
Dear Whitney,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team
Dear Apostolopoulos,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team