Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,570

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow Apostolopoulos A.
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April 26, 2025

Nice coat It's not my first time Nice quality and fast shipping

Date of experience: April 16, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Apostolopoulos,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

GB
1 review
0 helpful votes
Follow Jacqueline S.
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April 26, 2025

Easy to deal with once you have paid everything is done for you never had a problem

Date of experience: April 16, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Jacqueline,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow Vanesa G.
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April 26, 2025

Been using VC for quite a while. Pretty straightforward, no nonsense and smooth flow from both ends as a customer and as a seller.

Date of experience: April 16, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Vanesa,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Hong Kong
1 review
0 helpful votes
Follow Wai W.
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April 26, 2025

I highly recommend Vestiaire Collectives based on my recent experience. The quality of service provided by their staff has been exceptional, demonstrating a commitment to excellence that exceeds expectations. One of the standout features of this platform is their rigorous verification process for the products sold. As a seller, I appreciate their attention to detail and the stringent measures they implement to ensure quality and authenticity. This not only enhances the credibility of my offerings but also instills confidence in buyers. From a buyer's perspective, I believe that transactions on this platform are secure and guarantee high-quality products. The thorough vetting process assures customers that they are making informed purchases, ultimately fostering trust and satisfaction. I wholeheartedly endorse Vestiaire Collectives for anyone looking to engage in a reliable and quality-driven marketplace.

Date of experience: April 16, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Wai,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Australia
1 review
0 helpful votes
Follow Nicole B.
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April 25, 2025

Great way to sell quality things that you no longer need. Great way to shop sustainably.

Date of experience: April 16, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Nicole,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Virginia
1 review
0 helpful votes
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April 25, 2025

My overall experience with selling has been very positive. The marketing process, sales strategies, labeling, and shipment procedures were all straightforward and secure, making the entire experience easy to navigate.

Date of experience: April 15, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Nena,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Louisiana
1 review
0 helpful votes
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April 25, 2025

The site is easy to navigate and the transactions simple to operate.

Date of experience: April 15, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Godfrey,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Pennsylvania
2 reviews
0 helpful votes
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April 24, 2025

Everything was so easy to understand. Lots of good quality of stuff.

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Marie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
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April 24, 2025

Item exactly as described. Prompt delivery, absolutely no complaints with transaction. Great seller!

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Carol,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Canada
1 review
0 helpful votes
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April 24, 2025

I am selling my product at vestiaire, all tools for listing are very friendly, customer service well informed and very cooperative just need more options to describe product in more better way,
I am happy to use vestiaire marketplace.

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Syed,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
1 review
0 helpful votes
Follow Niajhira N.
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April 24, 2025

Shipping took extremely long. I wanted the dress for a special occasion that has passed and I still haven't received a delivery date for my dress to arrive

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Niajhira,

We thank you for taking the time to share your feedback with us.

We understand your concern regarding the delay in the delivery of your dress, and we are sorry to learn that.

Upon reviewing your order, we see that you selected the option for physical inspection of the dress at our hub. This process typically takes up to 2 working days from the item's arrival at the hub before it is shipped to you. Your order is now shipped and in transit to you.

For more detailed information regarding the estimated delivery timeframe following the inspection, please refer to our FAQ section.

We appreciate your understanding of this process and are here to assist if you have any further questions.

Best regards,

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Andrienne K.
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April 24, 2025

I was very happy with the super fast shipping! Item was described accurately!

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Andrienne,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Pennsylvania
1 review
0 helpful votes
Follow Angie C.
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April 24, 2025

I ordered this clutch as a gift for my sister's birthday (she picked it out). The shipping process was pretty fast - 4 days after I purchased it, I received a message that the item passed inspection and was being shipped, and then it arrive in Philadelphia another 5 days later. The bag is beautiful on the outside and looks authentic. However, I don't think the seller was clear about the damage to the inside of the bag in the description, and this also wasn't noted in the inspection process (however, I am unable to check the listing now, which is also a problem - buyers should be able to see the description/listing of the item they purchased). My sister is happy with the bag, so it's fine, but just wanted to note this and take one star off of the order for these problems. I also think the shipping and inspection fee is pretty high, which is why I've never purchased anything for myself from Vestiaire Collective.

Date of experience: March 13, 2025
Virginia
2 reviews
14 helpful votes
Follow Claire C.
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April 24, 2025

Easy site to navigate and I feel confident buying from the platform.

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Claire,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Ireland
1 review
0 helpful votes
Follow mary M.
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April 24, 2025

Good bargains on quality used items. Purchased several quality bags and vestige clothing which I love. Thank you Vestiaire.

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Mary,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

GB
1 review
0 helpful votes
Follow Lisa F.
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April 24, 2025

Great service from start to finish very easy to buy great communication fast delivery

Date of experience: March 29, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Lisa,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Colorado
3 reviews
0 helpful votes
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April 23, 2025

Sellers are great and customer service is wonderful! 😁 So far it's been an excellent experience.

Date of experience: April 13, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Stacy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

North Carolina
1 review
0 helpful votes
Follow Faranak C.
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April 21, 2025
Updated review

Purchased a few items on here, and recently selling, great!

Date of experience: April 11, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Faranak,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team


This particular sale went very well and smoothly
April 4, 2025
Previous review

This particular sale went very well and smoothly. I hope future transactions will go this good, too!

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
Follow keymani H.
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April 21, 2025

It was great. The items I purchased when shipped and received in a timely manner.

Date of experience: April 11, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear keymani,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Virginia
1 review
0 helpful votes
Follow Whitney C.
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April 21, 2025

So easy to access, great variety and reasonable prices. It will be my go to place for haute couture. Thank you,
Dana

Date of experience: April 11, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Whitney,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team