TwinkleDealsReviews 942

I must admit that on my first order I was worried about the outcome seeing some negative reviews. So I send twinkledeals a message asking to clarify some of my questions. The outcome was that I promptly received all info required and even when I wanted to return two item out of my order I still received the best assistance and have been entirely refunded. So now that my first shopping experience was completed I can trully say that I had a great assistance and feedback and this company shows to honestly care about customer satisfaction. I will surely order again and recomend twinkledeals. I am happy I was not put off by some negative reviews withouth real essence.

I ordered a dress from the site and paid for expedited shipping 3 weeks before the wedding, not only did it NOT arrive on time, but 2 weeks LATE. On top of that I ordered a dress in red and a purple one turned up. The sizing was very off from the stated measurements by more than a couple cm as they suggested - more like a whole size different. The quality of the dress was awful, was more like fancy dress quality. I will never order from this site again.

Where is my parcel? I have been waiting for three weeks! **************

THIS IS THE KIND OF REPLY I GET FROM THEM: ALL LIES! THERE IS NO PARCEL WAITING FOR ME! DONT FALL FOR THEIR TRICKS!

Sandy Z. [TwinkleDeals Rep] Dear k L,
Thank you, we always welcome feedback from our valued customers.
I want to start by offering a personal apology to the customer affected.
The parcel had arrived at the destination country and waiting for delivery, we had provided you the details, please check at your support ticket.
Your patronage is important to us, and we hope that youll continue to give us opportunities to serve you.
Best Regards
Twinkledeals Customer Service

This is what the courrier replies:
Dear Karine,

Thank you for contacting us at myHermes.

I am sorry you have not received the parcel yet.

I can understand your concern, however this parcel is from retailer so we are unable to proceed further.

Although it is Hermes delivering the parcel, retailer do not outsource their Customer Service to us. You can contact retailer directly. This is because we can only see parts of the tracking information regarding retail parcels and any discussion of these details with you would break our contract with the retailer.

As this is retailer parcel the retailer would be in better position to assist you better.

I do apologise for this frustrating incident and assure you that the retailer will work with Hermes to resolve this matter as a priority.

Once again, please accept my sincere apologies for any inconvenience caused

Regards,

Devanand Borawade

Customer Service Advisor

MyHermes Support

Placed an order back in April 8 and I'm still waiting to receive my package. It is the first and last time I order something from this site. It is the worst experience I had with purchasing anything online. I sent an email and their reply was the shipping info that I can find myself on their website. They don't have a customer service number you can call and speak to a human being. It is really a joke and a scam. Do yourself a favor, go to the mall and don't waste your money buying from TwinkleDeals, you will waste your money just like I did.

Adding to my first review - I didn't think it could get any worse! What this company is doing is FALSE ADVERTISING they are taking pictures from other people's websites / social media and using it as there own it is 100% illegal! I am a uk size 10 I ordered a Large and it would fit a small size 8! It's completely see through - it has no shape - material is like cardboard. Just save your money and don't put it into this scam what a waste of waiting 5 weeks to be completely let down!

A minha primeira compra na Twinkledeals foi bastante
Positiva. Fiz uma grande encomenda e quase todos os artigos chegaram como era esperado. Para um artigo que não tinha as medidas certas, após falar com o apoio a cliente e explicar a situação, logo fui reembolsada. Do apoio a cliente recebi sempre resposta rápida e personalizada às minhas questões. Posso dizer que esta loja online ganhou inteiramente a minha confiança e esta foi a primeira de muitas encomendas.

02/05/2016

Website looks nice and professional and clothes look really good quality.ive bought for first time just to try and what i recieved i would not put in a charity shop. I orderd a casual going out shirt post man delivered it in tatty packageing creased to hell material like tracing paper stitching all over the place cotton hanging off and when i tried my xl shirt on i could not even get my arm in it. I think that its just a scam company. Never again.

I ordered TWO dresses from TwinkleDeals.com the beginning of April 2016 and now it's April 29 and I never received a dress I bought. I also got a dress that was 2 sizes too small and they DO NOT accept returns. They tell you that if your dress doesn't fit, go buy another one from them! I've put in at least a half dozen tickets with complaints and nobody gets back with me, or seems to care that I paid for two dresses and only received one!

Hello. Just passed by to tell you how went my first purchase with Twinkledeals. It was very positive and i did enjoy everyhting i bought. All the items came in time and are like in the pictures on the site. With such positive try and with so many items i have in my favorites list of the site, i will totally want to buy again and i recomment you to do it too if you want.

Hello. I want to say that the reviews - this is very individual thing, especially the negative ones. I had two orders with delivery problems. I've read the negative reviews, got scaried, and began to argue with the store. Support responds always! Don't be afraid, don't read the bad reviews, please contact support! Support service is very polite, despite the angry words of customers. They refund the money for the two orders, which didn't reach me. It's not store's guilty, it's a question for the shipping company. I want to note the quality of the things that I have received, they like in the picture. Thank you very much for your understanding and support! I'm complitely satisfied, big thanks especially to Karry.

While I have lived in southeast asia, I have ever before seen quality this poor. Garments were missing hems, sections of fabric were hanging out of seems, sizes were off by a great deal. The garments did not function as clothing on a basic level. Dont even try to return the stuff. You must take videos illustrating why the stuff does not work and then wait for a response. They have made the process so onerous that no one will take the time for the low prices. This company is a complaint scam. Further, the women's lingerie doesnt look anything like what was pictured.

SO I FINALLY GOT MY STUFF FROM THIS SCAM OF A COMPANY TWINKLE DEALS AND THE STUFF WAS GARBAGE AND SOME OF THE STUFF IN THE PACKAGE WAS NOT WHAT I ORDERED. I SENT THEM A MSG SAYING IF I DNT GET MY MONEY BACK THEN I AM TURNING IT OVER TO MY LAWYERS. I WANT EVERY DIME I GAVE THESE SCAM ARTIST PEOPLE. TAKE MY ADVISE PEOPLE WHO ARE THINKING OF BUYING FROM THESE PEOPLE, DON'T THEY WILL TREAT YOU LIKE GARBAGE AND THEY DON'T CARE ABOUT YOU. ALSO, YOU CAN'T EVEN TALK TO SOMEONE OVER THE PHONE SO THAT SHOULD LET YOU KNOW THAT THEY ARE SCAM ARTIST. MY MONEY BETTER BE ON MY CARD OR ELSE MY LAWYERS WILL BE GETTING A CALL FIRST THING IN THE MORNING. OH YES WHEN YOU HAVE TO GET YOUR LAWYERS INVOLVED THEN THE COMPANY IS NO GOOD.