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TwinkleDealsReviews 942

2.3
twinkledeals.com

TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117
California
1 review
1 helpful vote
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Great!
May 24, 2016

I have now made two swimsuit purchases from Twinkledeals. I have only actually received one of them so far, but I love it! I ordered my first order April 18 and it didn't take as long as I thought to get to my house. I ordered a cute pineapple bathing suit and the quality is great and fits pretty good! My only complaint is the bottoms are a little smaller than I would have imagined but they still fit and I still wear them. I have also had great experience with their customer service. If I have any concern, they respond to my ticket within 24 hours. I would highly recommend purchasing swimsuits here!

Date of experience: May 23, 2016
AE
1 review
4 helpful votes
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I dont wanna order her again I was ordered 1 swim suit and one pants swim suit cover its not arived and its been 2 months already. They didnt reply to my message in fb

Date of experience: May 22, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Stephanie,
We're extremely grateful for your constructive feedback.
We are so sorry about the issue that you had mentioned.
We did replied your ticket in 24 hours and we had contacted you again about the parcel information.
Please check at your support ticket and reply us there.
Thank you very much for your support.
Best Regards
Twinkledeals Customer Service

Estonia
1 review
0 helpful votes
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Good
May 22, 2016

I was happy to receive my order I waited for in two parts. First i got two packadges and then the third, but all on time.
Items are as in pictures. Some I like even more and some I imagined would be better. I'm still pleased and saticfied. :)

Date of experience: May 22, 2016
GB
1 review
3 helpful votes
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Unsent items
May 21, 2016

I ordered and paid for a dress and as yet have not received it. I am slightly worried that this may be a scam. I have tried to ask why through their website but for one reason or another it will not send the communication.

Date of experience: May 21, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Jeanette,
Thank you for providing us information about your situation.
First, I want to start to say sorry for this issue.
Please noted that the some item need dispatch time which is different from the shipping time.
For more about the dispatch time, please refer to the dispatch time which is above the product price.
And we had refunded you after we had contacted you, please check at your credit card.
Please feel free to contact us if you have any further concern.
Best Regards
Twinkledeals Customer Service

Florida
1 review
7 helpful votes
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I did not get my order since from 5/1/16 i ordered but after 15 days i did not get my order, my account is T*******514 that i saw is changed to T**************, tell me whatr happened to my order, if you sent it when was it and why i did not get it yet.

Date of experience: May 20, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear manijeh,
Thank you for providing us information about your situation.
I want to start by apologizing unreservedly to you for what has happened.
Please noted that your order didn't changed to the number that you had mentioned.
We had provided you the parcel status at your support ticket, please check at there.
Thank you for your understanding.
Best Regards
Twinkledeals Customer Service

GB
1 review
8 helpful votes
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Do Not Order!
May 20, 2016

I ordered two jumpers which eventually arrived weeks & weeks later. The quality is absolutely terrible and although they are supposed to be the same jumper but in 2 different colours - they are totally different quality and knit! They look like children have knit them with snags and missed stitches everywhere. I have tried in vain to get my money back but the problem is they must be returned to China which will cost more than the jumpers refund in the first place so its a no win situation

Date of experience: May 20, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Carol,
Thank you so much for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
The item will taken quality checking before shipping.
We had contacted you for the best solution about this issue.
If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service

NL
2 reviews
3 helpful votes
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Good service
May 19, 2016

I purchased a dress which unfortunately did not compare to the dress on the site but i gave my review and received a mail from the company telling me they where sorry that the product was not op too my standards en they would reimburse me money and tpoints.

Date of experience: May 18, 2016
Sweden
1 review
7 helpful votes
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No show
May 18, 2016

I ordered, got a picture of a package a couple of days later, as a "proof" that they now were shipping my order. I found that a bit strange, but ok. Then I could not track my order, the number did not exist and sure enough it turned out to be a no show.

The package was supposedly sent 16 oct 2015.

Date of experience: May 18, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Katarina,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about this issue.
We will send customer an email for parcel information after the parcel shipped out.
Your parcel is failed delivery and we had contacted you about this issue.
Please check at your account and work with us for solution.
Thank you again for your cooperation.
Best Regards
Twinkledeals Customer Service

Washington
1 review
7 helpful votes
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All the items i recieved did not look like what i was promised on the pictures. The quality was inconsistent with the quality that was shown in the pictures, and the cost of shipping back all the items was not worth it, but they did offer a partial refund which made up for a portion of the cost..

Date of experience: May 18, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Sarah,
We're extremely grateful for your constructive feedback.
We would like to extend our sincerest apologies to the customer.
The item we shipped out is according to order information that customer provided to us.
This issue had been reviewed by us and we had contacted you at your support ticket.
Please keep communication with us there for best solution.
Thank you for your collaboration.
Best Regards
Twinkledeals Customer Service

Texas
1 review
8 helpful votes
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DO NOT ORDER HERE! I ordered 2 swim suits several weeks ago. I contacted them after about 3 weeks. They said they were having issues with the manufacturer but I could cancel the order and "get money in my wallet." That was on may 9... I still have not gotten my credit in my wallet. My question is why couldn't I just get a refund seeing as this was the sellers mistake. Then I looked on the site, and the product they couldn't send me was still on there available for purchase by some other sucker. Of course, there is no phone number to contact so you have to do these tickets... which so far have resolved nothing... my advice is to stay away from this site.

Date of experience: May 18, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Allison,
Thank you for providing us information about your situation.
I would like to start off by telling you that we are so sorry about this issue.
The refund had been arranged to your credit card, please check at your card.
We had contacted you for the details, please work with us if you have any further issue.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

Bulgaria
1 review
1 helpful vote
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Hightly recomended!
May 18, 2016

I`ve had great expirience with Twinkledeals. My order was on time, the items are good, the sizes are exactly the needed. I totally will recomand this site!

Date of experience: May 18, 2016
Lithuania
1 review
1 helpful vote
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Review of thos clocthes site
May 18, 2016

My reviews are genuine and it is plessure to order good quality and "like in picture" stuff.
Firsly i was worried if this site is real and if i would get my orders, so i've ordered one item and it was delivered to Lithuania (EU) really fast 2-3 weeks.
Items is same as in pictures without defects or any discrepancy, clothes from Men fashion is really great!
Thats's why i have ordered 3 more times and it isn't last one.
Thank you for quick respond, for size of clothes.
I am looking forward to orders more stuff from you!
Respectfully

Date of experience: May 18, 2016
Philippines
1 review
3 helpful votes
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RATING OF 0
May 17, 2016

6th time i followed up my order but still no clear answer from the customer representative. Very poor service. Unprofessional customer rep. Such a scam!

Date of experience: May 17, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Rea,
Thank you for take your time to write this review.
I would like to start off by telling you that we are so sorry about it.
The parcel situation is keeping updating and we had provided you the latest parcewl situation.
Please check at your support ticket and reply us.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

GB
1 review
4 helpful votes
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Happy Customer
May 17, 2016

Having read a few bad reviews after ordering my dress on 2 May, I was naturally a bit worried. However, delighted to report that it arrived today, well within the 2-3 weeks quoted. It is really lovely. Beautiful fabric, well designed, well made, well finished and all I had to do was press it and put it on a hanger. Best of all, it was a perfect fit! So, I will definitely be visiting their website again! All I would say is, make sure you read the individual sizing chart for each garment, as their sizes are smaller than UK. I'm a 16 and their XL in this style fitted fine.

Date of experience: May 17, 2016
AE
1 review
8 helpful votes
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My order has never arrived, and I don't think was ever shipped. When I contacted the customer service, they said it was the fault of the shipping service (which they refused to name), and asked for more money to "resend the package". Nice try! I don't even think this company actually exists, as there is no phone number to call, all customer service interaction only takes place via submitting a help ticket. The worst experience ever!

Date of experience: May 13, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Tina,
Thank you for your important feedback.
We wish to start off by telling you that we are sorry about the situation.
We had arranged refund to you at 2016-5-16 with you working with us.
If you have any further concern, please feel free to contact us.
Thank you for your collaboration.
Best Regards
Twinkledeals Customer Service

California
1 review
1 helpful vote
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I ordered 2 dresses. The Shipping was fast considering it is shipped from Asia. About 15 days. The clothes came in perfect size and good materials. Check the size chart before purchasing.
I trust this site and will order again from it.

Date of experience: May 12, 2016
Canada
1 review
5 helpful votes
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It took over two months and many many many contact with customer support to finally get the product. Many times they would send a reference number and it related to nothing. I could not track the purchase. When it finally arrived more than a month past the event it was for, the product did not represent how it appeared on the website. It looked like a poorly blown up image with funny background images. It was so thin it tore right away.
Save yourself time, money and huge disappointment.
STAY AWAY

Date of experience: May 11, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Sean,
Thank you for your important feedback and for letting us about your experience with us.
We're very sorry for your concerns.
Our team has contacted in the tickets to review your case, please log in to your Twinkledeals account in "My Tickets "
We sincerely hope this can set thing right.
Thank you for your understanding.
Best Regards
Twinkledeals Customer Service

NL
1 review
7 helpful votes
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Helpless
May 9, 2016

I think they're scammers I've tried anything possible, I had contact with them they said I should return it via their site and it doesn't allow you to return or it gives you a error on the link they sent to you. More than 200 euros is gone now and my days are flying. Not ordering here anymore, I'm so done with them! And they don't even have an e-mail or something to return it on. I refuse to do it via the site. I want an e-mail' A. S.A. P! Cause they are scamming with their ' you can do it trough the site ' he'll no!

Date of experience: May 9, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Afua,
Thank you so much for informing us about your shopping experience.
First, I want to start by saying how sorry we are about this issue.
We need to confirm this issue before we figure out solution for you, we had the return policy and customer could return the item back to us.
Please work with us so that we could fix this issue at the first time.
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service

Ireland
1 review
11 helpful votes
Follow Aoife M.
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I made a purchase on the twinkledeals webpage on the 14th of April '16, it has nearly been a month and still have not received my two items. I am going away in a couple of weeks and wanted them for my holiday. According to the website the company that will deliver my items is China post- who's website is nearly impossible to use/track! Where is my order?

Date of experience: May 9, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Aoife,
Thank you for take your time to write this review.
We feel sorry for this issue caused.
Your parcel had been shipped out with SXRAMHQ and we had tracked the latest parcel situation for you, please check at your support ticket.
Please rest assured that the parcel will be delivered in time.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

Germany
1 review
9 helpful votes
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Don´t!
Everything is a MESS... Worst quality, worst conditions worst return scenario!
Unfortunally I have to put one star, BUT its not one $#*!ing Star worthy

Date of experience: May 9, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear D F,
Thank you so much for informing us about your shopping experience.
I would like to start off by telling you that we are so sorry about this issue.
We had get in touch with you to confirm this issue, please check at your support ticket.
Please rest assured that we will figure out the best solution after that.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Twinkledeals Customer Service

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China