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TwinkleDealsReviews 942

2.3
twinkledeals.com

TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117
Germany
1 review
1 helpful vote
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Okay
June 15, 2016

I ordered 3 bikinis at twinkle deal. They did not turn out to be like I expected them to be so I sent them back and the support transferred the money back to me. All in all they were really helpful and understanding.

Date of experience: June 15, 2016
Portugal
1 review
2 helpful votes
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I appreciate the fact that they tried to compensate the way they could, they gave me a voucher to buy some other item. I used half of it. But my confidence was gone and I rather get things from enterprises closer to my home. It is better that way.
Margarida

Date of experience: June 14, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Margarida,
Thanks to you for providing your extremely valuable feedback to us.
I would like to start off by telling you that we are so sorry about this issue.
Please rest assured that we did figure out solution to you when you contacted us about this issue.
Please check at your support ticket and reply us so that we could go ahead.
Thank you very much for your cooperation.
Best Regards
Twinkledeals Customer Service

GB
1 review
0 helpful votes
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Low prices, good quality
June 14, 2016

I was very satisfied with my purchase, the order came very quickly, free shipping, low prices and the dress is really nice. I can definitely recommend this site.

Date of experience: June 14, 2016
Sweden
1 review
3 helpful votes
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So I paid for the tracking number, but I can't find it anywhere. It appeared for about 1 sec but I didn't write it down thinking I would be able to see it in my orders. How can I check it?

Date of experience: June 13, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Sonora,
Thank you for being kind enough to tell us about your experience.
We're very sorry for your concerns and issue that you have raised.
Please login in your account and check 'my order', you could notice the order information there.
And we have emailed you with parcel information, please check at your support ticket.
Thank you very much for your collaboration.
Best Regards
Twinkledeals Customer Service

Philippines
1 review
0 helpful votes
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Satisfied!
June 13, 2016

I'm happy that all my ordered items was delivered. The service staff are very patient in answering all my queries. It's a great thing to shop from them! Til the next transaction! Thanks. :)

Date of experience: June 13, 2016
California
1 review
3 helpful votes
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Once Again!
June 12, 2016

I wrote a review about this company on 6/12, stating my order was never received and was SUPPOSED to be in Germany where it remains, I guess to this day! The company refunded money and I fell for their request to give them another chance.(I know--there's one born every minute!)
Anyway, I ordered the item again on 6/24--it, supposedly, shipped on 6/29, it's 8/1 now and still no shipping info or product! Order #TT**************--tracking #BJ*******6936 which is China Post and everytime I go to check--it loads a virus! I REALLY think this is a scam and all good reviews are written by employees! I can understand the order, maybe, being lost the first time... but 2 times, I don't think so!
Want my order and to be done with this company! Would not have ordered if my grand daughter had not wanted the item so badly!
They responded but nothing has been updated as far as delivery or item location!

Date of experience: June 12, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Kathy,
Thank you so much for informing us about your shopping experience.
We would like to extend our sincerest apologies to the customer.
Your parcel is on the way for delivery, we have contacted you with the parcel status, please reply us if you have any further concern.
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service

Jamaica
1 review
1 helpful vote
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At first I was disappointed because I initially wanted to cancel my order but they ship faster than the order can be cancelled. The items took about 2/3 weeks to arrive and I got disappointed again because despite ordering a large none of the suits I ordered fit. However customer service was very helpful and I got a full refund, so all in all I'm happy and considering shopping again.

Date of experience: June 12, 2016
Texas
3 reviews
1 helpful vote
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I love the dresses and clothing I buy for my daughters and myself, the quality is good and the prices are great. The main reason I'm a repeat customer with over 15 orders? Customer Service! They are fast to reply, generous with attention and accommodation, friendly and they solve problems that are legitimately MY problem! I trust them!

Date of experience: June 10, 2016
Texas
1 review
1 helpful vote
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TwinkleDeals
June 10, 2016

The customer service provided by TwinkleDeals is excellent! I have ordered from them over 15 times and there have been times I had questions. TwinkleDeals' Custer service department always respond quickly, they are courteous, knowledgeable and very honest. They really take care of their customers!

Date of experience: June 10, 2016
Hong Kong
1 review
0 helpful votes
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The fashion here is just up to date and fits for various styles of everyone. I could find the chic and classic dress and clothes here that fit me pretty well and impressed in the crowds. The clothes here are quite unique that could not be easily found elsewhere in similar e-shop and physical stores. The shipping service is fast and the customer services is top as they provide very kind and detailed solutions to my shopping problems no matter of the size to choose, the purchase issue, the shipment, or the warranty issue. It is a trustable e-shop and great experience in shopping.

Date of experience: June 9, 2016
Australia
4 reviews
7 helpful votes
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Satisfied Customer
June 9, 2016

I have placed three orders with Twinkledeals and have found them to be pleasant to deal with. I have received one order so far and am very happy with the quality and fit of my goods. Thank you Twinkle deals

Date of experience: June 8, 2016
Ireland
1 review
0 helpful votes
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FANTASTIC
June 8, 2016

I had a problem and contacted customer care at TWINKLEDEALS. I was astonished at the service I got. Nothing was too much trouble for them. They kept me advised all along the way as to what was happening!

FANTASTIC CUSTOMER CARE! I would have no hesitation to recommend TWINKLEDEALS TO FUTURE CUSTOMERS

Date of experience: June 8, 2016
GB
1 review
4 helpful votes
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Faulty dress
June 2, 2016

What a rip off! I cannot get hold of Twinkle deals, I have tried 20 times on their refund site and it wont go through. I need a refund for a dress which was falling apart at the seams when I got it literally. I need an urgent response and refund to my paypal asap!

Date of experience: June 2, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear liz,
Thank you for your recent review.
We feel sorry that the item didn't meet your expectation.
And we have contacted you to confirm this issue and figure out the best solution to you.
Please reply us so that we could go ahead.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

Czechia
2 reviews
1 helpful vote
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I'm very satisfied with their service. I ordered first time only dress and jewelry set (pearls earnings, necklace and bracelet) and it was delivered on time, even earlier, and all products arrived fine and I was surprised by quality and how they fit me. So I've already make other two order - one more dress for me and two T-shirts for my husband. I can wait it for delivery. I can only recommend you to other customers and I'm sure it won't be my last orders.

Date of experience: June 2, 2016
Portugal
1 review
0 helpful votes
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I have tried TwinkleDeal for the first time about a month or two ago, since I saw one add on Facebook. The site seamed credible but it's always a long distance shot.
I wasn't looking for anything specific but, just to take a look.
My opinion, after the first 2 experiences (since the first I made another purchase, because I found it a good experience) is that for what I had in mind accordingly to the images, the price and the deliver it's a very good place to buy online (so far that's what I got).
The site is intuitive, people can read other person's review on a product and decide accordingly (and also see pictures that other customers post) and on the deliver side of the question, was fast and simple.
So far, I didn't had the need to complain about anything or have a refund, and so, in that matter I cannot make any comment.
Also, I just bought bikinis (a lot of them) and so, that's the items so far I can refer to. Were great fitting and accordingly to the images posted.
Another thing to take in mind is the price, that I find very fair to the product you're buying.
For me, and so far, It's been a cool experience.

Date of experience: June 1, 2016
West Virginia
2 reviews
1 helpful vote
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I have placed several orders and for the most part, I love everything I received. There have been some sizing issues, but Twinkledeals has been most cooperative in resolving my situation. I will continue shopping at Twinkledeals because they have some very unique and cool stuff at extremely reasonable prices.

Date of experience: June 1, 2016
GB
1 review
2 helpful votes
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Terrible
June 1, 2016

I can't get into the site for a refund, the material is so bad I can't wear anything without showing everything, the stitching i could do it better myself and I don't sew. 2 swimsuits I think you would be arrested if you were to wear them on the beach and the dresses are just terrilbe don't buy these clothes, also very odd but I received these clothes from a lady at about 10.00 pm last night, just knocked on my door and handed them to me

Date of experience: June 1, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear maria,
Thank you, we always welcome feedback from our valued customers.
We're very sorry for your concerns and issue that you have raised.
Please rest assured that we did taken quality checking before shipping.
And we had contacted you about this issue, please check at your support ticket and reply us.
Our intention is simple: to make every customer completely satisfied with their purchase.
Best Regards
Twinkledeals Customer Service

Florida
1 review
3 helpful votes
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REFUND
May 31, 2016

I can not get into my account on twinkeldeals. I am putting everything in correctly. I am trying to find a way how to get my refund (cash refund that is) instead of having my refund in the wallet!

Date of experience: May 31, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear charlese,
Thanks to you for providing your extremely valuable feedback to us.
First, I want to start to say sorry for this issue.
The refund had been arranged to your paypal account, please check at there in 3-5 business days.
Please contact us if you have any issue with your account, we will try our best to help you.
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service

Portugal
1 review
0 helpful votes
Follow Ines D.
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I have had a very good experience shopping at twinkle deals. I originally ordered one dress that did not correspond to my expectations in any way. After posting my review they immediatly contacted my and refunded the money. Since then i have ordered 2 more dresses and am very pleased with them. Costumer service has been irrepreensive.

Date of experience: May 29, 2016
South Africa
1 review
6 helpful votes
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Not delivered
May 25, 2016

My fiance and I ordered from Twinkledeals on the 27th of March, the order was shipped out and we were told it would arrive in 21 working days. We have not received anything to date and no correspondence. We have submitted several tickets and all they do is send a response a few days later saying the order has been shipped. This is not good enough... where is it, at least give us a direct email address or phone number. The fact that they don't have this is worrying in its self. Is this a scam? I wonder.

Date of experience: May 25, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Clayton,
Thanks to you for providing your extremely valuable feedback to us.
We would like to extend our sincerest apologies to the customer.
Please rest assured that we are not a scam, we are more than willing to help you.
Your parcel had been arrived at your local post office and waiting for delivery.
And we had contacted you about this issue, please check at your support ticket.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China