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TwinkleDealsReviews 942

2.3
twinkledeals.com

TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117
Washington
2 reviews
7 helpful votes
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I purchased some mermaid tail kids blanket for my kid and my friends, they love them, I am so happy to find this site and found these blankets, they are soft and really good quality. It makes my kid happy and make me look good in other mom's eyes. Thank you!

Date of experience: July 29, 2016
GB
1 review
11 helpful votes
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Inconsistant
July 26, 2016

I have been messaging back and forth with the support team after writing a bad review and they offered me a full refund and a 'big gift' if I changed my review and made it to 5v star. After I did rewrite I lost full contact with them and they didn't reply to any of my messages which is not on. I wouldn't trust a site that bribes its customers for stars.

Date of experience: July 26, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Lillybelle,
Thank you for your important feedback.

We have shipped out your order on 2016-07-06 and the shipping information shows the package has been delivered.
For this issue, we have contacted you by email with solution, please check and reply us.

We very much regret that the inconvenience has occurred.
Best Regards
Twinkledeals Customer Service

Israel
2 reviews
2 helpful votes
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I orderd almost 20 items from TwinkleDeals website, in 2 different shippings.
This was the first time I orderd through this website, so naturally I admit I was quite skeptical about EVERYTHING actually!
I've had quite a lot of bad experiences with online shopping sites, so I also had a good reason for it!

HOWEVER, I HONESTLY MUST SAY, THAT MY EXPERIENCE WITH TwinkleDeals WAS ONE OF THE BEST I'VE EVER HAD!

The 2 shippings were FREE (flat rate shipping), they arrived to Israel in just about 10 days, which is fantastic! ALL the items arrived well packed & safe, looked just as they looked at the website's pics!
The overall items' quality is very good, the prices are much cheaper compared to ours here, but the quality is just the same!
The website is really friendly & easy to use, lots of filters, you can even save your shpping bag for 30 days IF you're registerd & SAVE your bag:-)!
There is a lot of diversity in the items, lots of new arrivals, etc.
There are also T-Points, which you can easily get & get nice discounts, and lots of free coupons to use!

I also needed to use the online Custoner-service several times, as I had size issues with some items. AND HONESTLY, THIS IS THE KINDEST, QUICKEST & MOST PROFESSIONAL STAFF I'VE CAME ACROSS ONLINE!
This is WHY I choose ro reciprocate them here, they deserve it 100%!

*PLEASE NOTE, THAT this is my REAL OBJECTIVE OPINION ABOUT THIS WEBSITE. I'M WILLING TO SHARE IT WITH ANYONE ELSE, WHO'S INTERSTED.
I WASN'T FORCED TO WRITE THIS REVIEW IN ANY WAY:-)!

Date of experience: July 26, 2016
Brazil
1 review
0 helpful votes
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Cah
July 26, 2016

I really like to buy on Twinkledeals. Products are great, they arrive on time and in excellent conditions. When I needed support answered me quickly and solved the problem in the best way. Here in Brazil the international order usually be taxed when it arrives, anyway prices Twinkledeals worth.

Date of experience: July 26, 2016
South Africa
1 review
18 helpful votes
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Delivery failure
July 20, 2016

This is twinkledeals's response to a delivery failure:

"We are extremely sorry regarding this delivery failure. We regret to inform you that the shipping company is responsible not only for this issue and but also for making sure that all parcels they ship are successfully received. According to custom policy the parcel will be either destroyed or abandoned. Technically, we are not liable for this. Therefore there should be no compensation in such case.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can. Here are the best solutions we can offer you in this situation as a commercial gesture: 1) Reship the parcel - after paying a shipping fee equivalent to the cost of the products. 2) Refund 50% of the value into a paypal account."

My response to this:

I paid twinkledeals for products delivered to my door, so it is not my problem how they get it to me, whether they outsource the delivery or not. Now they expect me to re-pay the full value again as shipping fees? I don't think so!

They may claim that it is not their responsibility however they quickly forgot that delivery is an integral part of online shopping and if that cant be guaranteed, why would anyone waste their money at the website, unless of course they are in the business of scamming and that is how they make their money...

Date of experience: July 20, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Lea M,

Let us start by extending our appreciation for informing us of this issue.
We sincerely regret to inform you that your package has been returned to us due to some unexpected issues.
We have followed this issue and offered you the solution, could you kindly check your email?
We very much regret that the inconvenience has occurred.
Best Regards
Twinkledeals Customer Service

New Zealand
1 review
1 helpful vote
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Very good
July 21, 2016

I am so happy to place an order from twinkleDeals as the delivery time is reasonable, and the information provided by Twinkledeals also so clear. The best part of it is, they also provide special coupon. So, what are you waiting for ;) keep shopping guys

Date of experience: July 20, 2016
Idaho
1 review
10 helpful votes
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Shipping Scam
July 14, 2016

I will never order from twinkledeals.com again! I saw a cute swimsuit so I ordered it two weeks before my anniversary in hopes I would have it for my trip. The money was taken out of my account the day that I ordered it on June 11. I received one e-mail saying that as soon as my payment was received speedy shipping would occur. I submitted a help ticket through the twinkledeals website after a week of not hearing anything. I asked for a refund because obviously I wasn't going to have the swimsuit before my anniversary. They said I could choose another item or it would be shipped on July 5th. It is July 13th and I have not yet received an e-mail confirmation saying that my swimsuit has been shipped or received the swimsuit on my doorstep.

Date of experience: July 14, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Adrianne F,

Thank you for notifying us of your complaint.
As it is long distance transport, the packages may be delayed by various factors.
Would you mind sending us your valid order number or email address? Here is link: https://support.twinkledeals.com/ticket/ticket/index
We really sorry for all the inconvenience.
Best Regards
Twinkledeals Customer Service

Italy
1 review
0 helpful votes
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Coperta coda da sirena
July 14, 2016

Ho acquistato la coperta coda da sirena 1 mese fa è arrivata con un imballaggio perfetto. La coperta è ben lavorata, ed è un bellissimo regalo da fare. I colori sono identici a quelli nella foto illustrativa e il sito risponde ad ogni dubbio puntualmente. La mia esperienza è più che positiva e ordinerò sicuramente in futuro.

Date of experience: July 14, 2016
Germany
1 review
2 helpful votes
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Good value for money
July 12, 2016

I ordered for the first time from twinkledeals.com and didn't expect too much, because it's the second order at another chinese online store for me! But for my surprise the shipping was very quick (within 6 working days) and the dresses are much better than I thought! I'll order again. The support center is very friendly and quick by reply! The shop has a rabate system, where you can collect points, which you can use for your order, so you can save a few Dollars additional, great!

Date of experience: July 12, 2016
Germany
1 review
2 helpful votes
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Good value for money
July 12, 2016

I ordered for the first time and didn't experct to much, because it's the second order at a chinese online store! But for my surprise the shipping was very quick (within 6 working days) and the closes are much better than I thought! I'll order again. The support center is very friendly and quick by reply! The shop has a rabate system, where you can collect points, which you can use for your order, so you can save a few Dollars additional, great!

Date of experience: July 12, 2016
Germany
1 review
1 helpful vote
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I really recomment Twinkledeals!
July 12, 2016

I am always really happy with my orders from Twinkledeals. They have a lot of different products and everything I ordered looked exactly like the picture. Shipping was fast, it took 1-2 weeks and the quality of the products is always so satisfying. Also how could you say no when you see their prices. I payed with paypal and never had any problems. The size guides helped me a lot and their stuff is true to size so you can really relay to the size guides. Super happy that I found twinkledeals

Date of experience: July 12, 2016
Slovakia
1 review
3 helpful votes
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Satisfaction indeed
July 11, 2016

Really nice eshop, kind employees at customer service, fast delivery.

Date of experience: July 11, 2016
Austria
1 review
1 helpful vote
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I had great experience with Twinkledeals.com. I ordered 4 things (order numbers TT************** and TT**************) and all of them came to me in a very short time span, which amazed me. Then the quality of items was great, has a great feel on the skin, and overall fit of clothing was great. There was not one thing to complain about this site. Also customer service is amazing, they are very kind and very quick to reply. I would recommend this site to anyone, anytime :D

Date of experience: July 11, 2016
Belgium
1 review
1 helpful vote
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In june, I got on TwinkleDeals.com: the website popped up as commercial on facebook.
At first, I was a bit sceptical about it. The dresses looked lovely but what would be the quality since they were so cheap?
I decided that since they were so cheap, it wouldn't be such a big loss to try it.
So I choose two dresses (Vintage Women's Sleeveless Polka Dot A-Line Dress, green with white dots and Vintage Square Neck Polka Dot Sleeveless Dress For Women, white with black dots) on the 19th of june and placed my order (TT**************)
As the order arrived (sooner than I expected:-)), I discovered that it has been worthwhile: the fabric was of a nice quality, the sewing was well done and most important: the dresses fitted perfect!
Lovely to wear.
The friends who have seen the dresses, were also inspired: they agreed, lovely dresses for a good price!
They gained a satisfied costumer:-)

Date of experience: July 10, 2016
Washington
1 review
6 helpful votes
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Your product will never reach you. And dey vl not refund the full amount also. Its jst a fake site where dey grab d money but dnt deliver.if you want to loose money and gain headache this site serves you better... we can even raise a consumer court complain on this site. Do not buy anything in this site.

Date of experience: July 8, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Gooty s,

We are really sorry for the inconvenience.
We have shipped your order out on 2016-05-15.
We sincerely regret to inform you that your recent order delivery has been delayed due to some unexpected issues.
For this issue, we have contacted you by email with solution, please check and reply to us.
Thank you for your support and kind understanding.
Best Regards
Twinkledeals Customer Service

Spain
1 review
1 helpful vote
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Excellent site, I always had a good experience ordering there. Good customer service.

Date of experience: July 7, 2016
California
2 reviews
4 helpful votes
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Amazing
July 7, 2016

This place is the best! My orders come quick and and I always get rewarded with every purchase. They have unique pieces and the quality is awesome. I highly recommend Twinkledeals for all your clothing and accessory needs

Date of experience: July 6, 2016
Spain
1 review
4 helpful votes
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Experience always good
July 7, 2016

I have ordered several times and always it was a good experience, good qualities for the excelent prices and good customer service

Date of experience: July 6, 2016
El Salvador
1 review
0 helpful votes
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Muy buena calidad, están geniales! Estas prendas se han convertido en mis favoritas, lucen de maravilla, las entregas son rápidas y concuerdan con las imágenes que se muestran en la pagina web.

Date of experience: July 5, 2016
Jamaica
1 review
2 helpful votes
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Awesome deals awesome clothes
July 5, 2016

The site is very beautiful easy to use very detailed... Lots of trendy and fashionable clothing and the customer service is superb... Shipping was very fast! Will order again for sure!

Date of experience: July 5, 2016

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China