Troys Florist has a consumer rating of 1.02 stars from 349 reviews indicating that most consumers are generally dissatisfied with their purchases. Troys Florist also ranks 176th among Flower Delivery sites. The most common issues with Troys Florist are around customer service, which is not as good as expected by some customers.
I ordered fresh flowers for my daughter to be delivered on her birthday. I live out of state, when I checked in on her birthday, they "had not been delivered yet." 3 days later I remembered to ask if she liked her flowers, she said they never arrived. I just called Troys Flowers and they never even tried to deliver them and gave some weak excuse that $14.99 delivery fee was not enough and they should have charged $30 when taking the order! Seriously???? Why did they not bother to contact me and tell me they couldn't deliver and needed more money? Instead they took my credit card, charged for flowers and 14.99 delivery fee and did NOT do a thing, neither contact me or my daughter or deliver flowers... SO disappointing, my daughters birthday is passed and I am so irritated! DONT pay good money to these scammers, don't waste your time or money.See positive reviews
The arrangement I ordered and paid for--a green table centerpiece with roses, mums and candles-was substituted with a small vase with three white lilies and red alstroemeria. I was not contacted as their webpage indicates when there is any change. After receiving a picture of what was sent, I now asked them to send the correct order which they refused to do. After numerous attempts via email to customer service, they offered to reimburse 10% because I am "unhappy." They are the most unprofessional service I have ever dealt with. The first photo is what was sent; the second photo what I ordered. NEVER USE THEM.See critical reviews
Tip for consumers: PLEASE I say PLEASE do not order from Troys Flowers. They are scammers.
Scam. Nothing legit about these guys. Should have read the reviews before ordering with them.
I thought I was dealing with a local florist. It is NOT!! Troys was one of the first 5 that showed up in the Google search which I know that the company can pay Google to have them show up at the top.
It is a scam! Your order will be substituted for much cheaper (and completely different) flowers. No customer service to speak to on the phone. All issues must go via email.
Do not use them. This is a scam/fraudulent business.
And majority of the complaints relate to NON-DELIVERY...that is stealing...Troys Florist has committed CYBER CRIMES...ribbing off innocent people
They may be located in E. Brunswick New Jersey, per BBB site
Agreed. Similar experience happened to me. I am still trying to get my refund of $75.
That is a good question. It also makes me wonder about a lot of the other sites advertising they are "local". Finally went with 1-800 Flowers. I did find some excellent almost-local florists in nearby Portland Oregon who had the kind of unique arrangements I was looking for, but they don't deliver in Wash. State, possibly a sales tax issue.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.