Troys Florist

I completely regret using Troys Florist to deliver flowers to my sister's funeral. I had selected a beautiful floral arrangement and what actually arrived was a ridiculous looking plant that did not even approximate the pictured arrangement. When I called to complain and ask for a refund, I was told initially that they could offer a 35% refund. I said, "Not acceptable." Their final offer was a 50% refund. Beware of this shop, folks. They will not give you a full refund if THEY fail to do what you paid for and I am guessing from the long list of bad reviews that they fail to deliver positive results for many of their customers.

Site stated located Henning MN. Offered same day hand delivery. Town so small my regular go-to FTD could not deliver next day and wanted to be sure they were delivered on the Friday prior to the Saturday funeral. Site looks legit & wreath ordered looked beautiful.No confirmation email on Friday, emailed them with no response. Saturday no flowers and no pick up on calls made to the 800# listed as answered 24/7. Disputed w/CC Co. Immediately after googling & finding this info. We were heartbroken.

This place is terrible. I picked them at random from florists in Topsham Maine. See Julie L's review. I had the exact same problems about two weeks before her. Promises not kept, said I couldn't speak to manager, person on the phone the first time I called said i had to order online because they couldn't take any more orders over the phone that day. Order was delivered 3-4 days late because of an "issue with their driver." Then when order was delivered it was totally the wrong thing. I ordered a large peace lily and they delivered some lame bouquet. This was for a friend who had just lost her husband and had just moved to Maine. Never again. Another phone call I had about the late delivery & not getting back to me, that woman was incredibly rude. I should have spent more time looking for a review. Janet R

I ordered flowers for my daughter-in-law who recently had surgery. They said the flowers would be delivered today but evening time came and the flowers hadn't been delivered. I reached out to the company and they responded with an email that said "we're so sorry we didn't contact you sooner we tried every florist but nobody could make the arrangement for the amount that we told you. We will need 15 more dollars to get it done the way you wanted it." After hearing this I went online and read multiple reviews of the same problem. This company is a disgrace and I hope everybody reads their horrible reviews. Totally despicable! I hope karma finds them soon! I would give them a zero if I could!

Like others, I wished I had seen this site and read the reviews! I was promised a "same day delivery" as I stated how important this order was. I was assured it will be delivered on same day I called. Two days later, I received an email stating if the recipient of the flowers I ordered for are still in the hotel?! Really? Their excused was, the local florist they works with was closed for 2 days! But no one bothered to call or email to let me know. Horrible customer service! Do not believe on what they advertised of "Same Day Delivery"! They don't even deserve a singe star at all but I can't submit this review without selecting a rating!

My daughter fell and broke her leg the first day of her Hawaiian vacation. I ordered her a bouquet online with Troy. Supposed to be delivered same day. I tried to follow up for 3 hours in the afternoon. The phone number they publish on their website does not get answered and they do not respond to the email in less than 24 hours. Even though it specifies you will get a response within seconds. When I finally received an email from them, the next day, they said my delivery wasn't made because they decided they needed more money. Are you kidding me? I told him to just give me my money back and forget it. If I could have given them zero Stars I would have.

I will never recommend Troy's florist in Taneytown Md.
I placed two orders for Mother's Day to be delivered two days before Mother's Day and they did not deliver. When I called and inquired about it they said They didn't deliver anything under $88.75 minimum. Instead of letting me know ahead of time they just didn't fill the order. They certainly took my money though and sent me a conformation that they were being delivered. This has been a very disappointing experience. I don't give them any stars.

I understand, at times, florists might need to substitute flowers for one reason or another, but to have issues with 75% of the flowers in the arrangement? Give me a break! The difference between what I ordered and what was received are night and day... no sunflowers, no mums, no lillies, etc. What they neglected to included was "filled" with what appears to be cheap grocery store flowers that I could have bought for $14. I disputed the item with the owner and he offered 25% back... I told him that since I got 50% of the arrangement, he should be offering 50% back to me. No go with him so I'm going to dispute this with my credit card company since I did not receive what I paid for. Bait and switch is illegal. Stay away from this company!

Could not find a Troy's Florist address in Issaquah, WA. Where are they geographically? My friend sent a rose arrangement, and after the arrangement was delivered, I went online to look at Troy's selection menu. My friend is not a cheap skate, so I know she paid significantly for the trash which was delivered. I'm embarrassed and disappointed that she probably spent so much for so little. I will make certain to spread the news in the local community to avoid doing business with them. No stars, but rather an overwhelmingly strong negative impression.

I had the same experience as all the other reviewers. Shame on me. I should have known better. Ordered orchids for a friend, cost was in total $126. This was sourced to another florist and I spoke to her. She said she was told to "just do what she could" for $67. I sent an email to company with no response, when they finally picked up phone, lady was rude and told me I had to go through their CS and then hung up on me. Their billing is Americana Florwers (& that's how it was spelled). Hope everyone is smarter than me!

I Google this establishment because I want to support a local business so I ordered flowers formy best friend who has cancer and she is doing a walk for cancer... Day before her cancer walk I wanted flowers delivered to her house... The moment they were supposed to be delivered I got an email ( not even a call) stating he was not able to go through with his order... Now it's too late to send her anything... he didn't give me an explanation or nothing just simply said he was not going to deliver the flowers... Buyer beware... Horrible customer service and now out $100.

My son and daughter n law are based in Abilene Texas. They are expecting their first child today. So I ordered flowers and balloons. Never received balloons. I called to asked about the balloons and she was very rude and send a email and bye all in one sentence. I WILL never order flowers from here again. That's a shame I live in Ohio and this company runs a business like this. I wish I didn't have to give you a star to comment on this site!