Troys Florist

My son and daughter n law are based in Abilene Texas. They are expecting their first child today. So I ordered flowers and balloons. Never received balloons. I called to asked about the balloons and she was very rude and send a email and bye all in one sentence. I WILL never order flowers from here again. That's a shame I live in Ohio and this company runs a business like this. I wish I didn't have to give you a star to comment on this site!

Ordered flowers for a friends birthday on April 2nd to be delivered on April 5th. Got a notification email and my credit card was charged. I checked in with my friend on Monday and she told me that she did NOT get any flowers. I decided to call them nobody was picking up the phone, I tried again a few minutes later, nobody picked up. I emailed customer service and they responded in less than a minute:

"I am so sorry, we contacted every florist but they all required more money to do this order and we did not want to ask you for that. We tried our best. I've just placed this for a full refund. It does take 2-4 business days to appear on your account. I do apologize for this. I am sorry that you were not notified sooner.

Thank you."

Will see if they actually refund...

Unbelievable. A simple flower and chocolates order and they can't get it right. Just wanted to send flowers and chocolates and they forgot the chocolates. OK, so I asked them to deliver them since I paid over $80. They would only refund the chocolates but refused to refund the sales tax on the chocolates. I said I am a government employee and that's against Sales Tax Law. So they hung up on me twice. Documenting this here as I dispute the charge on my credit card. What should have been a joyful transaction turned out to be a nightmare. Please, do not use this company. Hey, owner of this company, you might want to return my 6 calls since your staff won't let me talk with you about customer service and violation of sales tax collection laws.

Very disappointed. Flowers were ordered Friday Jan 10, to be delivered to my work. They were ordered that morning and my boyfriend was told they would be delivered that afternoon, when i came home empty handed he was confused. Hes been trying to call all morning to figure out the situation and no one will answer. So i emailed them and they are ignoring me. Told me to have him contact him even with me sending the receipt. GO SOME WHERE ELSE!

I live in another state so ordered flowers for my mother in law in TN. She never received flowers, so we called to ask why they weren't delivered and they tell us they needed extra money for delivery fee. Delivery fee was supposedly already included in price of flowers, and they never even called us or attempted to contact us in any way to tell us they could not deliver. Biggest scammers ever! I've read reviews where sympathy and funeral flowers were never delivered as well. Preying on people who are already in distress is the lowest! I think there will be a special place in hell for these robbers!

I ordered the flowers and then was told they were not able to deliver until the next day. The next day I was informed that they tried to contact me (I never received a phone call) that they were not able to get hold of their affiliated locations in their area and therefore would refund my money which would take 2-5 business days. It has been 7 days and I still didn't receive the refund. I am not happy with the services of this place at all. Very, very bad customer service.

Whitewater, Wisconsin
I ordered a "best wishes" floral bouquet for my daughter for a promotion she received at work and some type of green plant (looked like it was for a funeral) was delivered. As others have complained, their 888 number is for sales only and the person I spoke with was extremely rude and adamant that I needed to resolve the issue via e-mail. After sending a number of emails with jpg attachments of the bouquet I ordered and what was delivered, I was told they couldn't open the attachments. I also sent them as tif files. I've reported them to my credit card company and will be disputing the charges. It appears that Troys Florist takes on-line orders and works with local florists to deliver the order? Buyer beware!

Wow, where to start? Rude phone service right off the bat, no greeting, just a "click" and I'm on hold. I placed an order online, called the next day, and was told it was never delivered. They said "the designer wanted more money and should have called you". Who sells a product and then asks for more money later?

I never would have known the flowers weren't delivered unless I called the next day. No follow up, no real apology, just "i'll refund your money". Worst company I have ever dealt with, no lie.

I ordered a wreath and a plaque to be delivered to my out of state Uncle's Funeral. Neither were delivered. They sent something completely different and are now only offering me a 10 % discount which I am pretty sure I will never receive. The plaque was meant for his Daughter. This is shameful and unacceptable. I have never been ripped off by anyone else when I have ordered flowers. DO NOT TRUST THEM! I should have read the reviews before I ordered! I am going to dispute this with my credit company! Janis Bierly

I had the same issue as other people posting here. Ordered flowers for mother's day and they were not delivered. When I called them on Monday they said that the vendor was charging an additional $30 for delivery because of the holiday. They offered to deliver the flowers with the upcharge, even though the holiday was over. Total Scam. They said they would refund my money and send a receipt by the end of the day. Still no receipt. I contacted credit card company to let them know I was going to dispute this charge, they can help some. I am also going to file a complaint with the State Dept. of Consumer Protection (CT). If enough people do that, the state may get involved.