M. B.

2/7/2020: Customers BEWARE! Here is a similar nightmare to what other unsuspecting customers have gone thru and if I could give them ZERO as a rating I would, but it's not an option so I picked one star! I was out of town at a work conference for my mother's birthday on 2/6. So, I Googled LOCAL florist in my mom's EXACT ZIP CODE. Troy's Florist popped up as GUARANTEED SAME DELIVERY DAY to LOCAL ******* Tampa FL area. TROY IS IN NEW JERSEY NOT TAMPA, FLORIDA! THEIR AD IS DEFINITELY MISREPRESENTING THEIR LOCAL PRESENCE! This is what happened before I discovered they lied about their location and delivery promises:

So, I ordered the biggest flowers, balloons, the whole nine yards. I wanted to surprise mom. Instead, I was shocked! Here are the exact steps: I ordered online at 8am. On a work break, I called Troy Florist by 9:30 AM, just to confirm they got my on-line order. The lady that answered said, yes, is your mom...(name). Yes, we have it and it will be delivered between 11am-6pm TODAY (2/6). She said I'd get a confirmation email that the flowers were delivered by day's end. I was satisfied and returned to work. I did not get home until after 6pm. I got home only to read this email: WHICH BY THE WAY WAS SENT TO ME NOT EVEN 2 HOURS AFTER THEY TOLD ME MOM'S FLOWERS WERE BEING DELIVERED!

On Thu, Feb 6,2020 at 12:19 PM Troy CS <*******@troysflorist.com> wrote:
(my name),

You had a delivery going out to Tampa for today. We are so sorry but we would not be able to deliver out to that area for today. We could have it delivered for you tomorrow and take good care of it for you. Please reply to this email as soon as possible to let us know how you would like to proceed. We cannot move forward without a response from you.

Thank you.

Jennifer
Troys Florist

OMG! By now it was TOO LATE! There were NO flower shops opened at this time to fix this (meaning I'd cancel and have them issue me a refund)! I was so sad, hurt, and angry- disappointed at their FALSE ADVERTISING about SAME DAY LOCAL DELIVERY that I replied: CANCEL MY ORDER & REFUND MY MONEY ASAP so I can now go and buy mother another gift because you RUINED my surprise & my mother's birthday! These folks have no integrity, no customer service, NOTHING! I tried calling and the young girl that answered blew my off-she did NOT want to hear my plight! Now, I am waiting for a refund! RUN- do not order from this company, ever! They misrepresented themselves! Never again!

TROYS FLORIST SHOULD BE STOPPED STEALING MONEY FROM CONSUMERS!

I ordered an arrangement for my sister 70th birthday on 12/27/2019. It was supposed to be delivered on 12/28/2019. They never delivered it. They lied and told me that it was delivered on Sunday, 12/29, according to the driver's log. When I asked why it was not delivered on the date I requested, they lied again and said it was given to them incorrectly and that it was left at the front door at 9am on 12/28. My sister was home both days and did not receive anything from them. Then they just stopped responding to y email. I called and was advised the phone was for sales calls only and that I had to communicate with CS via email. So they simply took our money and never produced the merchandise...
I initially searched for a local florist in Oakland, CA because I didn't want to use online florists. Troys Florist showed up on top and appeared as though it was a local florist. The site showed picture of 4 ladies who look like your mom and your family members--all a scam! After researching for more info, I learned that there was no physical store front or any living being; the person answering the toll free number was RUDE, and they collected the $$$ from a Trade Name of Internet Related LLC located at 386 State Route 18, East Brunswick, NY.

I am going to attempt to call the person whose name was listed as owner under this entity. If I'm not getting any cooperation from him, I will report his company and this site to Google, the FBI, FTC, the Attorney General, BBT, Consumer Protection agency, and anyone I can get help on to track down these criminals... There are hundreds of complaints found on various consumer sites... Imagine how much money they have drawn out of the innocent, hard working citizens!

Ordered online on a Mon, Thurs it still hadn't arrived. Srvc is horrible, no resolution or apology.