Troys Florist

Horrible. Don't use this place, please.

I placed an order in Jan of a sympathy bouquet for a grieving family. My order was never filled because apparently they don't deliver to the recipient's address but they NEVER notified me! AND they never issued a refund. Unbelievable. When I discovered this about a week later I talked to some rude person on the phone who informed me that my refund would NOW be issued back to my credit card. No apologies, nothing.

Guess what, they never refunded me, still, 3 months later. Now I call them and get no answer.

They promised next-day delivery of a funeral arrangement, but the only thing they did "next-day" was charge my credit card. They never notified me that "the local florist we deal with rejected the order because they had an overflow of business" until I sent an inquiry after finding out that the order was never delivered (5 days after the promised delivery date).
Do not believe their blurb about "fresh flowers hand-delivered daily" as a local business. They do not seem to have a physical presence anywhere (the other reviews mention Dallas, Alabama and Ft. Lauderdale, this was supposed to be Colorado) but they advertise as though they are a business local to wherever you want the flowers delivered. They probably count on customers never checking to find out if flowers have been delivered or not, and only promise refunds when they get caught.
Run away.
If you have been a victim of theirs, please write a review here to help convince others not to do business with them.

They promise everything on their website for a price. But, when it goes to a local florist, the local florist does not contact you if there are delays by text as indicated on the order. Then, when confronted, "The local florist indicated they did not have the flowers available at that time. If I wanted the arrangement that the website offered, it would cost me an additional $20.

This is just like doing business with Lularoe or other MLM scam artists.

My review is like this. What the website says, and my billing indicates, this is not like ordering seafood at a fancy restaurant and paying current market value. Roses, daisies, and common flowers are not that flipping rare.

I ordered orchids for $100 for my mother's funeral. They never arrived. Called the 800 number and was told that the only way to communicate with customer service was through email. This was so hurtful, emotionally. I agree to have them deliver my orchids to my home address. They delivered a potted lily. I refused them. Took a photo and emailed customer service. Their excuses: they have a substitution policy. Who substitutes a beautiful double orchid in a beautiful planter for $100 with a lily I actually grow in my front yard? Oh, and they will refund 20%. This is a scam. They need to be shut down.

First of all when you call they do not give names. The " customer support" department is angry when you call. My husband ordered flowers and then was contacted and told that there is an additional fee to have them delivered on the date he requested. Its been 2 weeks and the money has not been refunded to us. When I called the customer service rep Amanda said the owner is out of the country and the manager is sick. SHADY~! SHADY! Shady!

Please don't use this company. Very unprofessional and rude. Asked to speak to supervisor but she was not in the office. The person who answered the phone said they didn't deliver the flowers but could deliver in two days if I would increase my order by 30.00. Why would they not let the customer know that when initial order was placed to give us the opportunity to use a reputable florist. Very disappointing. What kind of company is this?

I wanted to send my daughter flowers for St. Valentine's Day, since she was living out of state and so I tried to find a florist that had good reviews. I called Troy's florist in Ft. Lauderdale for the task, as they were less than a mile away from my daughter's work. I called in to set up the delivery, they guaranteed delivery by mid day (of course the cost was at a premium) and so I gave them all of the information. Valentine's Day was coming to a close and I had not heard from my daughter, so I called her to find out she had not received anything. The next morning she called me to let me know the flowers had arrived at her work late in the evening when the only people there were security; and oh by the way, they spelled her name wrong even though I confirmed everything with them multiple times.
Not worth the risk if you want the flowers to be there by a certain time.

I called the police on this company and asked why they are still on the internet stealing money. The officer I spoke with said apparently they haven't got enough police reports written about them. When you consider how many reviews that are all saying pretty much the same thing, they have stolen thousands of dollars! How many of you have a police report on them? You need to file a police report for every company that does this or nothing is going to be done!

I ordered a Mother's Day bouquet from their website 12 days in advance (thinking I was ordering from a local florist) and it was never delivered. When I called to ask why, they said "oh there was an additional $10 fee to deliver on your selected date and we were not able to get a hold of you." That is strange because I emailed them on Mother's Day to check on the status and no one called my number, not to mention they had 12 days to reach out to me if there was an issue. So no flowers were delivered and I had to call another florist to get her flowers the next day. Horrible service.

Horrible company! I order flowers to be delivered next day. Next day comes and I got an email, not a phone call but an email saying that they were having issues delivering to the area and is it ok if they're delivered on Monday (this was a Friday). Said ok, heard nothing on Monday so I emailed them back for an update in late afternoon and got a response that they're waiting for new driver, they'll deliver it first thing on Tuesday or they can give me a refund. I emailed back and asked if it was going to be definitely delivered on Tuesday and received a response back of a refund confirmation. I was in tears as this delivery was to my grandmother who has days left to live. Very unprofessional and horrible service/customer service.