Husband is currently in a deployed location, ordered what he thought was a nice arrangement of flowers that I love only to receive something totally different! He ordered red roses with red carnations and I got red carnations and white daisies in a bouquet that was half the size of the original one! Offered 10% refund because I was upset and was reminded about their substitution policy... you cannot tell me that they ran out of red roses two days before Valentines Day and that daisies are a comparable substitution! I will not order from them again!