Tripboba

I sent Threadflip a Full Service bag of items to sell. They refused to take some of the 100% authentic Tiffany & Co. Jewelry because they said that it was "counterfeit." It is not. I have asked them to return all of my items free of charge multiple times and I never get a response. Sellers: DO NOT send your items to Threadflip. I have used their competitors ThredUp and MaterialWrld and they are much, much better. They clearly have no ability to tell whether goods are real or fake.

I had purchased many items and gave good reviews to sellers. I canceled an order because the seller did not ship the sale in a timely manner per the sites policies. To my surprise, the package arrived anyway and its tracking showed it had been shipped days after I already canceled. So far, customer service does not seem very helpful in finding a reasonable solution. Instead of offering to send a call tag to me, I have been repeatedly told to please "repurchase" the item. I suggest liketwice.com and fashionproject.com where the shipping comes from the companies! Twice is about sustainability and Fashion Project donates to charities. I have had good experiences with each so far.

So, I ordered a white kate spade crossbody off of the website. The pictures of it made the bag seem like it was in great condition, but just in case, I commented on the listing and asked if there was any damage whatsoever and if they could somehow send me pictures. A representative from threadflip commented back and told me the purse was in great condition, no damage or stains. When the purse came to my house, I noticed on the side there was a HUGE orange stain, the rivets on the bag were scratched, and there were numerous small brown stains on the purse. I decided to return the purse, and customer service was very helpful and prompt. I just wish the actual site would've been more honest, so now I can't trust the app.

Wish I had read these reviews before sending over $4500 worth of clothing in their "full service kit." Never heard from them. It's been over two months. After a dozen emails saying it was "processing", I learned that ALL of my items got delivered to the wrong address. This is odd because they have a prepaid shipping label on the bag. After learning that my items were never in fact "processed" they informed me that I will be getting $300 for my $4500 items and cannot ever get them back. Essentially, sounds like someone at Threadflip is walking around with Manolo Blahniks and many other designer items.

Wow, I wish I would have seen these reviews before I purchased from them. I bought a pair of Burberry slingbacks for my niece. The ad indicated that they were a size 10.5 and they converted the 40.5 to a US 10.5. WRONG -- size 8,5 was the size and then the ad said light marks on heels -- light is not the word I would use. I wish I could include pictures. Customer service is refusing to take care of this. They say she used the Burberry conversion chart -- okay then why did they indicate 10.5 in two spots and say they are 10.5. Like I would purposely buy a shoe that was two sizes too small after they said it was the one I wanted. DON'T DO BUSINESS WITH THEM! Terrible customer service.

This company's customer service is lacking. You will not get responses through their email system and there is no telephone number to call if you have issues. They have a horrible payout method. If your looking for a reliable thrifting app visit poshmark, they have excellent customer service and support and your payout is in your bank account within 2 days. I tried threadflip for awhile to see how it was different from poshmark and its clear to me now as threadflip has basically "lost" my payout between them and paypal. Horrible Horrible company will not do business ever again.

I sent several items, including a new Lord&Taylor item ON its original hanger, WITH tags, as well as several pair of shoes I'd thought I could wear after foot surgery but alas, still could not. They returned two blouses "for cleaning" although they were new, and they reeked of -- sweat? Cigarette smoke? (I don't smoke), as if someone wore them. No response until today to several messages, saying that FOUR items were being returned (ahem, again, TWO) and that no shoes were received in the shipment! We are talking hundreds of dollars lost here to theft by deception. Believe me, I will be taking legal action. Do NOT do business with this company -- which by the way denied I'd sent earlier messages.

They don't list a number on their site to be contacted, they don't have an address or office location. I sent them 3 bags of clothes, shoes, watches and purses. And 1 month later, i wrote them ask what's going on with my bags of goods. They say that they haven't processes yet, and later, they told me they couldn't find the bags of my goods. The tracking info shows my bags were delivered to them way long time ago, they just want to keep the goods to themselves. These people are liars, damn f××k sh*ts, they will be punished, bad karma and shame on threadflip.

I had good experiences buying from Threadflip so I thought I'd take a stab at selling with them. Boy, am I sorry!
I had a vintage I. Magnin dress included with what was sent. I'm not even going to go into how annoyed I was at what was rejected. Prior to sending the dress, I told them that this dress clearly was far beyond their 5 yr rule (pieces cannot be older than 5 years), but they said since it was a vintage piece, go ahead and send for assessment. It was rejected. They sent back all of my rejects EXCEPT for that item.
I played email tag with their customer service department, whereupon the final outcome was a very insulting $10 credit given to me. I was not, am not happy with what I was given. I'm convinced that someone is wearing that dress, or is going to sell it, or is selling it on another site for a helluva lot more than the $10 miserable credit that they gave me.
I should have read the reviews prior to doing business with these scam artists.
With so many lousy reviews, I'm kicking myself for missing all these. I still feel I should probably file a theft report for that dress that they now claim they sent back already.

I decided to try the full service. Sent in a huge box of great designer clothing, some nwt. It took them 2 months to list the ones they kept, they informed me bia email that the bulk of my items were not sellable.? I paid the $10 to get the items sent back to me. Waited a month, then when i inquired where they were, was told they were "accidentally" donated. Yeah right. Threadflip, in my opinion, kept them. This so called business is extremely shady. I am looking into filing suit against them now. There are plenty of reputable sites out there ladies, but Threadflip is not one of them.

There was no response for 6 weeks after mailing my clothes. I e-mailed them regarding this and later that day received 2 e-mails one saying they had received my clothes and one rejecting the entire lot due to strong odors and stains. Bothe e-mails were at the exact same time. The clothes were clean and unstained when I sent them 6 weeks ago. I have requested they be returned free of charge. I will not use this site again. I believe they either lost them or had them in poor conditions.

I made a purchase with a 35% off coupon I was sent as a VIP buyer. Went thru checkout and then order was cancelled. Messaged seller that something went wrong and I would check out again. Payment went thru even though it was on hold as has been the case with the last few items I purchased over $100. I was okay with that and seller stated that is for protection. WELL... next morning I receive and email that my account was suspended for " wrongful seller practices". I haven't sold anything on Thredflip or any other site. Sent numerous emails and left phone call message that I had to dig over the internet to find. Its been 4 days and not a courtesy phone call or email response back. This shows me what kind of company Thredflip really is. They are thieves and know nothing about customer service. I did nothing wrong and they treat buyers with this type of total unprofessionalism is beyond belief.