Wow, I wish I would have seen these reviews before I purchased from them. I bought a pair of Burberry slingbacks for my niece. The ad indicated that they were a size 10.5 and they converted the 40.5 to a US 10.5. WRONG -- size 8,5 was the size and then the ad said light marks on heels -- light is not the word I would use. I wish I could include pictures. Customer service is refusing to take care of this. They say she used the Burberry conversion chart -- okay then why did they indicate 10.5 in two spots and say they are 10.5. Like I would purposely buy a shoe that was two sizes too small after they said it was the one I wanted. DON'T DO BUSINESS WITH THEM! Terrible customer service.