Stay away from Threadflip, it's a total scam.

So I used Threadflip's Full Service feature.

Let's see.

First, it took WAY longer than quoted to have the items processed and listed. I emailed them a few weeks AFTER it was supposed to be done and got some lame response. Then once they were done they didn't sent me an email and donated the items.

They say that for the items they'll reject you can either donate or have them sent back to you. However, if they don't send you an email... then you don't know you need to go on, pay the fee, and have them sent back. It was whatever though. Goodwill got some Diane Von Furstenberg, NWT Laundry by Shelli Segal, and more. However, their site also states they'll send you a tax receipt if they do this donation for you... they never did that. So I'm guessing they took it off of their own taxes, though clearly the donation was from me.

A bit shady. They claimed they rejected some items due to defects and damage, but a few of those were NWTs and I would never have sent them damaged items. Period.

Don't worry this whole review is not about that, but also about the service in general.

After they're processed, they're listed. Threadflip claims that Full Service items get more views and likes - stuff like that. However? I discovered that most of the people hearting my items were in fact employees. I find that shady.

While regular listings are just a 20% commission, Full Service items range from 20% commission to 70% (depending on final selling price). This higher rate is because they're taking their time and energy to process items, photograph items, list items, answer questions, etc. But are they actually doing those things?

We've already established they took MUCH longer than they state to process the items. I've also stated that they're not successfully emailing everyone when items do not sell. But what about photographs? Setting price points? And answering questions?

The photographs from my first batch of items (I sent the second batch out as soon as they received the first -- in retrospect maybe I should have waited) were of good quality. You could see details. Later on? The photographic quality was incredibly subpar. A top with a large rosette on the front looked like a plain black silk top. Other items were also photographed oddly.

The listing prices? Inconsistent at best. Some of the "retail" prices listed were far above what I paid and most far below. The prices things sold for also widely varied. They state that they will only sell for fair market value (they negotiate offers and manage all the pricing stuff). However, one NWT BCBG dress was sold for $15. I emailed them and they wholly admitted that mistake (I will say that). But I state this as clearly they need to get everyone on the same page as to what "fair market value" really is.

In regards to answering questions. NO ONE from Threadflip answered questions on my listings... I decided one day to pop on and look at the listings (since a lot were not selling). I discovered a pair of pants (none of the measurements were listed in the listing) had a question about the waist measurement that was weeks old. No one from Threadflip had answered it. I couldn't answer the question as I didn't have the item in my possession any longer. I even commented as such thinking maybe Threadflip would see it and FINALLY respond to her... but nope. No response.

No so FULL service, eh?

It's no surprise that only FIVE out of TWENTY SIX items sold. That's less than 20%.

So what happens to the items that didn't sell? You pay $10 per Full Service bag you filled up to get them back.

I paid $20 to get my two bags full of stuff back... However? One of those two bags STILL has not been sent back to me. Despite it being well over 30 days. So I sent them an email and was told (this should be of no surprise with Threadflip's answers on here) that they were backlogged.

Clearly there is an issue here Threadflip! Hire some more bodies!

Anyway, I just sent them an invoice for all the items they've failed to send back to me. Knocking off 20% from the price they set (since they didn't sell at that price) and the corresponding commission rate.

We'll see if that invoice causes them to actually return my items (or maybe just pay it as it wouldn't surprise me if they had lost the items, etc)

Has anyone had to deal with Threadflip for a refund? What do you think about the way they handle refunds? Here's what happened to me. I sold an item and the woman didn't like it. It wasn't misrepresented in any way. It just wasn't the way she wanted it to be once she had it in her hands, so she wrote me an email telling me she was unsatisfied with her purchase. I wrote back within a couple hours and told her she could mail it back and I would refund her purchase price plus return shipping fees even though I offer free shipping on all of my items. I then contacted Customer Support for INFORMATION about the refund process. They have several paragraphs written in their policy section driving home the idea that they would really prefer you refund anything a person is unhappy with and I agree with that policy too. However, there is no information about HOW TO DO a refund. So I contacted Customer Support and explained that a buyer would like to return an item and how can I refund her AFTER I have the item back in hand? 'Amanda' at customer support asked me for the transaction number so she could have a close look, and I provided it. WITHOUT MY PERMISSION, 'Amanda' took money out of my account balance and didn't even tell me how much she took! She said she would be holding on to it so she could give it back to the customer after I receive the item. I had TO ASK in a separate email how much she took! ALSO, by giving her the transaction number, I ASSUMED she would see through my email correspondence with the buyer that I ALSO intended to give her a refund for the shipping costs. There was no mention from Amanda of her ever intending to refund to ME the 20% Threadflip fee I was charged for selling the item in the event of the return. That's such a common practice on every other website that it JUST occurred to me that perhaps Threadflip DOES NOT REFUND SELLERS for selling fees when a return is made which is straight up bad business practices. So, the buyer never responded to my email, and never sent the item back. Several days have passed, and 'Amanda' has not returned the money to my account balance. She told me to contact her at the end of the day on May 11th if I had not heard from the buyer because she would THEN return my money to me! I was writing for INFORMATION! I never heard of a business taking money out of a seller's account when the item has not even been returned to me and may never be returned to me! VERY UNPROFESSIONAL. It is now 3:15 EST on May 12th, and the money still hasn't been returned even though I wrote her an email telling her I never heard back from the buyer or received the money. LESSON LEARNED: NEVER CONTACT CUSTOMER SUPPORT regarding refunds until I am holding the refunded item. Their policy suggests that buyers and sellers try to work out refunds on their own, but i have no way to send anybody money from my account balance. So how do we work it out on our own? I NEVER gave permission to have any money taken out of my account balance. I was writing for information since their Q&A section is incredibly unhelpful. Just wondering what other people have experienced with Threadflip in the realm of refunds.

On 11/5, I wrote a review giving this site 3 stars. The positive stars were for great customer service and great experiences selling.

I recently had an issue which I find very disturbing. I vowed to tell my story if the issue wasn't handled in a satisfactory manner.

About a month ago, I sold a Michael Kors Bracelet, NWT. I shipped in out 2 hours after the it was purchased. (Keep in mind a seller has 7 days to ship an item). I've sold over 100 items on this site without a problem. I ship via USPS and my packages have always arrived on time.

On the 8th day, I received a message from the buyer asking where her bracelet was. Confused, I looked into the tracking and the tracking clearly stated that the Post Office had made a mistake and working to rectify the issue. I contact my local Post Office immediately and then the buyer. In the mean time, the buyer started sending me emails stating she wanted her bracelet or her money. She accused me of being shady and altering the postal service tracking because I had made a mistake. The last message I received stated all of the tracking information was gone and she knew I had the item.

Despite all the craziness, I explained to her that there is no possible way I could alter tracking information and that I had made a phone call and assured her that the item would be delivered on the next business day. (This all started on Friday into Saturday)

Sunday evening, I receive an email from Threadflip stating that I had cancelled the transaction. Irate, I emailed Threadflip asking them how they could possibly cancel a transaction while it was in-transit. Before I received a reply, the bracelet was delivered early Monday.

The Threadflip rep told me that it "appeared" the item had been returned to me. Clearly their reps don't check tracking information or know how to read it. She included a link to the tracking information.

I went back and forth with this rep for days. 8 days after purchasing the item, Threadflip cancelled an item in-transit. When I demanded my money, I was told that they were giving the buyer a chance to return the item and she would "sometime next week when she returned home".

Totally unacceptable. Threadflip makes the mistake and gives an inpatient buyer their money back, than expected me to wait 1-2 weeks for the item to be shipped back to me.
Threadflip should have reimbursed me and taken possession of the item if the buyer returned it.

After a week of hearing nothing, I sent another irate email to "my rep". Hours later I had a tracking number.

I received the bracelet today. The buyer threw the bracelet into the poly bag I shipped it in but didn't bother to secure the bubble wrap to protect the bracelet. I now have a $165 bracelet that is "New with Defects".

I was told to contact Threadflip if there were any issues with the bracelet. It's not worth my time. I've made them a chunk of money. I should have been treated better. No one should have to deal with this nonsense. I'll use the energy I'd be wasting if I contacted them regarding the condition of my bracelet to tell me story.

Who ever is in charge over there really needs to wake up. The sight is flooded with fake items. Thinking of buying Betsey Johnson? There's a seller who has an "in" with Betsey's factory in China. All the items she sells as authentic, can be purchased on ebay from as low as $0.49. I still have the message from Threadflip stating that since she has good reviews, they will not take action. As I stated in my original post, sure she has good reviews. She offers free items for every item sold. Gives huge discounts on garbage and makes people who don't know the brand think they are getting a great deal. She's scammed hundreds of users. Threadflip even uses her story on their homepage.

I've had it. They can feel free to shut down my account. It's just one more honest, ethical seller they will push away to make room for the bottom feeding scammers.

IN SHORT, THREADFLIP STOLE FROM ME. FULL STORY BELOW-

Threadflip is relatively similar to other online thrifting sites, save for that it allows you to list items yourself and receive a higher percentage of the selling price. The other option is known as "full-service" where you put your garments into a bag and send them off to threadflip to list them and ship them as sold, the cost being a lower cut of the sale price.

I had listed quite a few items myself and had some fairly quick success, in total flipping 8 items in about 2 months.

The problem was when I was finally just wished to get the garments out of my house and make space, I opted for the "full service" option. Threadflip had recently expanded and had hired what they called "an off site warehouse" (aka an idiot with a camera) to send my garments and list them. When the items were listed-
1. The photography was amatuer and was absolutely not indicative of the garments
2. The employee had several misspellings in the brand names and descriptions
3. There was little to no logic behind which garments were chosen to be listed and which were not
4. The items were mispriced... a Preen blouse was said to have been originally $200 and was listed at $57. An easy google search wouldve shown this blouse was nearly $600.

I asked for my items to be unlisted and returned to me. There is no listed number or support hotline. The old contact phone listed in yellow pages for them is no longer working. Therefore, you send an email and you MAYBE get a response 24-72 hours later, usually vaguely addressing one of multiple questions.

I was first told that they would personally list my items with the "experts" at headquarters. I urged them to return my property as I still felt a distrust for any company performing little to no screening on off site employees. Then I was told my items had already been sent to headquarters...
Again, I urged them to return them to me and to please deactivate the incorrect listings on their site to avoid selling things at a ridiculously low cost. When you use "full service" you have no control over your listings... In the meantime, an Isabel Marant peasant top sold for a mere $36 due to the incorrect pricing. Instead of declining the order, which sellers are able to do when listing their own products, threadflip went ahead and sold and shipped it without my permission after having asked for its return.

After numerous scathing emails with little to no significant response, I was forced to threaten a lawsuit for my stolen property. This didnt seem to make a difference, but I was finally given a tracking number on my package that had been heaven knows where. It was a false tracking number. After many days of further harassment I received an actual tracking number. It took over a month to get my property back... and when I did-
ONLY SOME OF IT WAS THERE. Additionally, it was mailed back in such poor condition in the original taped and opened and taped again bag, that a brand new pair of moschino pumps with suede bottoms were permanently scuffed.