On 11/5, I wrote a review giving this site 3 stars. The positive stars were for great customer service and great experiences selling.
I recently had an issue which I find very disturbing. I vowed to tell my story if the issue wasn't handled in a satisfactory manner.
About a month ago, I sold a Michael Kors Bracelet, NWT. I shipped in out 2 hours after the it was purchased. (Keep in mind a seller has 7 days to ship an item). I've sold over 100 items on this site without a problem. I ship via USPS and my packages have always arrived on time.
On the 8th day, I received a message from the buyer asking where her bracelet was. Confused, I looked into the tracking and the tracking clearly stated that the Post Office had made a mistake and working to rectify the issue. I contact my local Post Office immediately and then the buyer. In the mean time, the buyer started sending me emails stating she wanted her bracelet or her money. She accused me of being shady and altering the postal service tracking because I had made a mistake. The last message I received stated all of the tracking information was gone and she knew I had the item.
Despite all the craziness, I explained to her that there is no possible way I could alter tracking information and that I had made a phone call and assured her that the item would be delivered on the next business day. (This all started on Friday into Saturday)
Sunday evening, I receive an email from Threadflip stating that I had cancelled the transaction. Irate, I emailed Threadflip asking them how they could possibly cancel a transaction while it was in-transit. Before I received a reply, the bracelet was delivered early Monday.
The Threadflip rep told me that it "appeared" the item had been returned to me. Clearly their reps don't check tracking information or know how to read it. She included a link to the tracking information.
I went back and forth with this rep for days. 8 days after purchasing the item, Threadflip cancelled an item in-transit. When I demanded my money, I was told that they were giving the buyer a chance to return the item and she would "sometime next week when she returned home".
Totally unacceptable. Threadflip makes the mistake and gives an inpatient buyer their money back, than expected me to wait 1-2 weeks for the item to be shipped back to me.
Threadflip should have reimbursed me and taken possession of the item if the buyer returned it.
After a week of hearing nothing, I sent another irate email to "my rep". Hours later I had a tracking number.
I received the bracelet today. The buyer threw the bracelet into the poly bag I shipped it in but didn't bother to secure the bubble wrap to protect the bracelet. I now have a $165 bracelet that is "New with Defects".
I was told to contact Threadflip if there were any issues with the bracelet. It's not worth my time. I've made them a chunk of money. I should have been treated better. No one should have to deal with this nonsense. I'll use the energy I'd be wasting if I contacted them regarding the condition of my bracelet to tell me story.
Who ever is in charge over there really needs to wake up. The sight is flooded with fake items. Thinking of buying Betsey Johnson? There's a seller who has an "in" with Betsey's factory in China. All the items she sells as authentic, can be purchased on ebay from as low as $0.49. I still have the message from Threadflip stating that since she has good reviews, they will not take action. As I stated in my original post, sure she has good reviews. She offers free items for every item sold. Gives huge discounts on garbage and makes people who don't know the brand think they are getting a great deal. She's scammed hundreds of users. Threadflip even uses her story on their homepage.
I've had it. They can feel free to shut down my account. It's just one more honest, ethical seller they will push away to make room for the bottom feeding scammers.