Jadiem A.

Has anyone had to deal with Threadflip for a refund? What do you think about the way they handle refunds? Here's what happened to me. I sold an item and the woman didn't like it. It wasn't misrepresented in any way. It just wasn't the way she wanted it to be once she had it in her hands, so she wrote me an email telling me she was unsatisfied with her purchase. I wrote back within a couple hours and told her she could mail it back and I would refund her purchase price plus return shipping fees even though I offer free shipping on all of my items. I then contacted Customer Support for INFORMATION about the refund process. They have several paragraphs written in their policy section driving home the idea that they would really prefer you refund anything a person is unhappy with and I agree with that policy too. However, there is no information about HOW TO DO a refund. So I contacted Customer Support and explained that a buyer would like to return an item and how can I refund her AFTER I have the item back in hand? 'Amanda' at customer support asked me for the transaction number so she could have a close look, and I provided it. WITHOUT MY PERMISSION, 'Amanda' took money out of my account balance and didn't even tell me how much she took! She said she would be holding on to it so she could give it back to the customer after I receive the item. I had TO ASK in a separate email how much she took! ALSO, by giving her the transaction number, I ASSUMED she would see through my email correspondence with the buyer that I ALSO intended to give her a refund for the shipping costs. There was no mention from Amanda of her ever intending to refund to ME the 20% Threadflip fee I was charged for selling the item in the event of the return. That's such a common practice on every other website that it JUST occurred to me that perhaps Threadflip DOES NOT REFUND SELLERS for selling fees when a return is made which is straight up bad business practices. So, the buyer never responded to my email, and never sent the item back. Several days have passed, and 'Amanda' has not returned the money to my account balance. She told me to contact her at the end of the day on May 11th if I had not heard from the buyer because she would THEN return my money to me! I was writing for INFORMATION! I never heard of a business taking money out of a seller's account when the item has not even been returned to me and may never be returned to me! VERY UNPROFESSIONAL. It is now 3:15 EST on May 12th, and the money still hasn't been returned even though I wrote her an email telling her I never heard back from the buyer or received the money. LESSON LEARNED: NEVER CONTACT CUSTOMER SUPPORT regarding refunds until I am holding the refunded item. Their policy suggests that buyers and sellers try to work out refunds on their own, but i have no way to send anybody money from my account balance. So how do we work it out on our own? I NEVER gave permission to have any money taken out of my account balance. I was writing for information since their Q&A section is incredibly unhelpful. Just wondering what other people have experienced with Threadflip in the realm of refunds.