There was no response for 6 weeks after mailing my clothes. I e-mailed them regarding this and later that day received 2 e-mails one saying they had received my clothes and one rejecting the entire lot due to strong odors and stains. Bothe e-mails were at the exact same time. The clothes were clean and unstained when I sent them 6 weeks ago. I have requested they be returned free of charge. I will not use this site again. I believe they either lost them or had them in poor conditions.