This company's customer service is lacking. You will not get responses through their email system and there is no telephone number to call if you have issues. They have a horrible payout method. If your looking for a reliable thrifting app visit poshmark, they have excellent customer service and support and your payout is in your bank account within 2 days. I tried threadflip for awhile to see how it was different from poshmark and its clear to me now as threadflip has basically "lost" my payout between them and paypal. Horrible Horrible company will not do business ever again.