Travelocity

I booked a rental car through Travelocity (prepaid) and when I arrived I was told I could not use a debit card as the major credit card requirement. I didn't have a major credit card because my husband had his to use while on vacation. We were advised to create a NEW reservation with my husbands name and then ask Travelocity for a refund. GUESS WHAT... Travelocity will not give us a refund even though the rental company approved it. I ended up paying double ($600) for a Nissan Altima for 5 days. NEVER AGAIN!

When is it the responsibility of Travelocity to get you to the hotel booked.

Could not get to Greece island of Santorini as ferry transport does not operate in time to get to Hotel on the evening booked. Travelocity excepts booking to Crete(Herkalion)then says swim across the sea to get to get to your hotel as there is no other way to get there for the hotel booking so shorten your stay two nights and book another hotel 2 nights and transport costs then try a week to get some sort of accountability from Travelocity and it is a stall tactic to speak to a supervisor and then to be greeted by a robot with no intention to assist, a totally deplorable business practice.

I have been a loyal Travelocity customer for years, having probably booked $7,500 of flights and hotels, especially for my work-related international travel. I will never do so again after I needed international support yesterday and your team failed utterly. Arriving at Sydney from the US, I found that my hotel was locked. The hotel did not answer my phone call, so I called Travelocity to help, given that I booked the hotel--Valentine on George--via your site (itinerary # **************). No one had any idea what to do. I was transferred to five different people; with each I had to start from scratch; the third person was a manager who promised me that I would be the last person I spoke with, but he then transferred me to one of your hotel managers, who then transferred me back to main bookings. I'm appalled at the lack of training and professionalism that your team displayed. While I managed to get access to the hotel (that's another review), I now have a $75 intl. Call bill. Disgrace!

Used Travelocity only because a friend recommended them to me. Will NEVER use again.

Bought two flights with them. Needed to cancel and hoped to get a voucher. Ended up calling and talking to three separate travel agents over the course of about three months. Here's what happened:

Life happens, needed to cancel flights. Called Travelocity agent. Told me I would get vouchers for both flights.

A month later, I call Travelocity again, hoping to redeem my vouchers. They tell me first agent was wrong! I don't get vouchers. After speaking with manager, they decide to give me the vouchers since first travel agent misinformed me, but the voucher would only be for one flight. I decide not to use the voucher at this time and they make notes in my file that I get a voucher!

Call third agent about two months later. She informs me that agents one, two, and their manager were all wrong! And that she can't give me a voucher. I ask for her manager. She has me on hold for 30 minutes and then tells me her manager will call me back within an hour. I NEVER received a call back.

Travelocity is TERRIBLE. Never buy tickets from a 'middle-man' like them. Buy directly from the airlines themselves. I would leave zero stars if I could. Awful company.

- based on online advertisement on 3/18/16, made rservation over the phone for package deal including 2 rooms at hotel. This was an hour call. When in receipt of the trip iineary it was for 1 room, but charged me the price for 2 rooms $3,871.00 total package price. Charged to Visa. After calling on 3/21/16 to aprise them error. They claimed they needed 10 days to review call, but never did anything after 12 days. Tried to charge me another $1,590.00 for another room. I spent a total of 6 hours on hold in a 10 day period. They are keeping $2,149.00. I am forced to make addtional reservations somewhere else now. Today, 4/6/16, I am reporting fraud to Visa and a stop payyment. I have copies of the online adds as well. I want my $2,149.00 returned as a result of the error made by the booking agent.

Compared a couple Restaurants and decided to Order from the menu of the Waterfront, location St James City on the Island in Florida. Their 20 wings said $15.75 and steak and cheese sub for $9.75 on there posted menu (Totaling 25.50)
I was given my dinner and was told I owed them $44.09. Was speechless but I than told the cashier The price on the internet. A waitress than stepped in and told me I shouldn't believe what I see. HUN!
I than told her I could have gone to Texas Road House and gotten a Prime Rib Dinner with all the fix-ins for $35. I paid it because I was very hungry and it's hard for me to get around missing a leg but I did assure them that they wound never see another dollar from me.
Four bites and the sub was gone. OMG, TOUREST BEWARE (I have the receipt)

Horrible experience! I had to cancel a trip last-minute because the coronavirus made the conference I was attending shut down. I was on the phone with Travelocity (through whom I had booked the hotel) for almost an hour, was constantly put on hold, and then they claimed they had gotten a refund for me.

Weeks later, I have gotten no refund, and when I contacted the hotel they said that Travelocity hadn't even canceled the stay! I tried to call them but their line was "out of business", and a "chat agent" was incredibly unhelpful and basically said they had done the refund but the hotel had refused it (which wasn't true).

I will never use them again, and suggest you don't either. Horrible company!

Recently I made a reservation through Travelocity and I WILL NEVER BOOK THROUGH THEM AGAIN. I don't want to vent out or sound like an evil person but please read between the lines and through the very fine prints before you commit to spend thousands of dollars like we did. If the Travelocity website is showing limitations to your flights or reservations I suggest you visit the airline's website before you commit because once is done its done and You will not be able to make any changes at all. Not even Upgrades or even select your own seats.

I flew from philadelphia to vegas, booked on travelocity which was great, but to all the people who book dont take bell or any transport to hotel. I Got off plane got my luggage, headed to bell transport,. When i got there they told me to get in line to get ticket. I told them i already paid, doesnt matter you have to get in line, cost me 27 dollars, the line was a block long. One cashier. Handling all the bus service and limos to hotels. I said i aint waiting in line when i paid. And then you will be taking people to all the hotels it might be hours or more before i get to my hotel. So i said keep the money and took a cab. The cab was ten minutes and cost me 28,00 dollars one dollar more and i didnt have to wait in line and then drop off people at other hotels, dont use transport use cab faster and betterl i told travelocity and they gave me back my money and a fifty dollar credit. So beware of the hotel transfer services

I have used travelicity for years but my most recent reservation went badly and I will never use again. The room that I booked was not the room given to me when I complained they put me in the correct roomfir 1 nt as it was reserved by some1 else for the next nt. Fine I canceled the 2nd nt before 24 hrs but travelocity will not give me a credit even tho the hotel invoice still shows a credit. Travelocity said they would get a credit but then came back with well there is staffing shortages and we cannot get ahold of the hotel. I will never use and you should be careful also. Have used for years... never again. I will now dispute w my credit card company. I have a statement from the hotel with a credit balance!

Booked Fox Car rental through Travelocity. Our flight was scheduled to arrive at 11 pm in Ft Myers so I called Travelocity to check if we could pick our car up late if the flight was delayed. Their rep put us on hold for every question then came back with a scripted answer which was of no help then then directed us to call Fox. Fox said "no problem if your flight is delayed", then took our flight information and said they would wait for up to 6 hours after our scheduled arrival time. We arrived at Foxes pick up site at 11:30 pm (1/2 hour before their regular closing time of midnight) and no shuttle ever showed up. When I called Fox, they said they could only message the office, not even reach them by phone. Their office was closed and said it wouldn't reopen until 5 am. Fortunately, Sixt car rental company had people on site and were extremely helpful and professional and didn't gouge us on the price. A lot of wasted time, delays and unsatisfactory dealing with Travelocity and Fox, will never use either one again.

We like to travel and while this site is good to get info on resorts and the area of destination, they charge way more than you could get by calling the resort itself and we use Southwest so we booked our vacation package through Southwest. In February we went to Nassau Bahamas and after researching decided to stay a week at Melia and 4 nights at Breezes. By joining up to Melia at no cost credit off room as we were first time staying there and other credited money by going directly through resort saved us over $1000. 00 a month and a half ago we decided to go to Jamaica so I got all the Island and different resorts info my husband and I agreed on a resort we called to book room direct with all inclusive resort and while they were about $50 less a night than Travelocity we ended up going through Southwest as they were less then anyone.
Think about it it a 3rd party business to make money. How would they be able to always be the cheapest? Though we never found them to be cheaper when we looked.
I'm sure they do well as people are to busy to spend a few hours looking on the internet and making their own reservations.
I will admit they do make deals seem appealing.

I had not used this service before. My bad. I should have checked to make sure the information was accurate on the hotel. The hotel was horrible, it was 2 hours from an event and due to this distance, I totally missed the wedding.
When I called for a refund, Travelocity wanted the hotel to refund my money... NOT THEIR SERVICES. I spoke with an agent who sounded like she was from another country.
I WILL NEVER EVER USE TRAVELOCITY AGAIN.

So we book to France and Travelocity changes one leg, does not ask, throws off connecting flights in Europe so we cannot print new tickets so we cancel everything, Travelocity deducts $300 and tortures us with hours spent chatting with 'agents' who simply disappear because the problem is too involved for
Them to solve (metrics, you know). Then they keep $300, no refund, just a credit on UAL which (good luck with this) we can supposedly use to book another flight. Have not even looked at restrictions on that. Moral: these guys are great at bundling, adding cars and hotels but they run from help, offer no phone numbers, leaving you to (not) chat all night with agents who cannot solve problems of their own making. So if there are any changes in your travel plans, regardless of who makes them, Travelocity cannot help. Book your own flights, hotels, car and tours direct. We made pages and pages and pages of screen grabs of our 'chats' but there is no place to submit them. One star is one star too many. They loused up our once in a life time travel to Europe and no second chances.