William H.

So we book to France and Travelocity changes one leg, does not ask, throws off connecting flights in Europe so we cannot print new tickets so we cancel everything, Travelocity deducts $300 and tortures us with hours spent chatting with 'agents' who simply disappear because the problem is too involved for
Them to solve (metrics, you know). Then they keep $300, no refund, just a credit on UAL which (good luck with this) we can supposedly use to book another flight. Have not even looked at restrictions on that. Moral: these guys are great at bundling, adding cars and hotels but they run from help, offer no phone numbers, leaving you to (not) chat all night with agents who cannot solve problems of their own making. So if there are any changes in your travel plans, regardless of who makes them, Travelocity cannot help. Book your own flights, hotels, car and tours direct. We made pages and pages and pages of screen grabs of our 'chats' but there is no place to submit them. One star is one star too many. They loused up our once in a life time travel to Europe and no second chances.