Nicholas S.

Horrible experience! I had to cancel a trip last-minute because the coronavirus made the conference I was attending shut down. I was on the phone with Travelocity (through whom I had booked the hotel) for almost an hour, was constantly put on hold, and then they claimed they had gotten a refund for me.

Weeks later, I have gotten no refund, and when I contacted the hotel they said that Travelocity hadn't even canceled the stay! I tried to call them but their line was "out of business", and a "chat agent" was incredibly unhelpful and basically said they had done the refund but the hotel had refused it (which wasn't true).

I will never use them again, and suggest you don't either. Horrible company!