Reserved my orders before date stated and very satisfied with product
Fair. Changing due dates is frustrating. I refund more. Some from February. I'm ordering less now.
Hi Holly,
Thank you for your review.
I apologize that your experience didn’t quite match your expectations. I do understand the frustration this can cause.
The delivery dates are estimates, based on historical data a will occasionally change.
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Great hard to find items! Shipping does take a little longer but well worth it!
Sometimes very hard to make a decision because u want everything
Hi Pat,
Thank you for your review. It made me giggle! I totally understand wanting all the items.
The good news is shoppers can also set reminders by clicking the heart icon, which will allow you to receive a notification when the item is back up for auction and you can bid at that time. I hope this helps.
Respectfully,
Angelique
I have had a 100% absolute great experience with top hatter.
Hi Christine,
Thank you so much for your wonderful review!
I'm thrilled to hear your experience shopping on Tophatter has been great! We appreciate your support.
Customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Great place to shop, sometimes the delivery is slow but overall it was fun/
Hi Connie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Bidding is easy. Everything I bought works fine and great condition. Very happy
Hi Dina,
Thank you for your review! I'm happy to hear about your positive experience on Tophatter!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Very good customer service in refunding. Only thing is it takes too long to get merchandise.
Hi Tina,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I am a repeat buyer. I'm almost always surprised at the quality of my purchases!
Hi Joan,
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Respectfully,
Angelique
My son love the toothpaste holder and so do i no more mess. Great item if you have kids.
Hi Sherry,
Thank you for your review. I'm thrilled to hear your son loves the toothpaste holder! Have a wonderful time shopping on Tophatter.
Respectfully,
Angelique
I love everything about Tophatter the biding and products is awesome
Hi Courtney,
Thank you for your review! It's wonderful to hear that you love shopping on Tophatter!
Respectfully,
Angelique
Most product received are neither quality or functional.
Lot of products look cheap and nasty when they do finally arrive
Good so far still waiting for a lot of my packages to come in.
Everything is good but shipping and receiving items takes to long
Hi Linda,
Thank you for sharing your experience.
Items on Tophatter have an estimated delivery time. We ask that you please allow up to 60 days for delivery of each order. However, most items arrive much earlier. See our FAQ What if I haven’t received my order https://tinyurl.com/y5y73kxh
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline. You are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I love this site! Great prices, if the products are junk they refund you!
Hi Cassie,
Thank you for the terrific review! We appreciate your support.
Respectfully,
Angelique
All has been pretty good just wish items would be delivered sooner than they are.
Hi Shelia,
Thank you for sharing your experience.
We are delighted to have you as a valued member of the community.
We are working to improve shipping times.
For detailed information regarding shipping, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Great site. Easy to bid and pay. No hassle, maybe a little fun bidding
Hi James,
Thank you for your terrific review!
It's wonderful to know that we delivered the experience you deserve. We appreciate your support.
Respectfully,
Angelique
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
- Edit business info
Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra,
Thank you for your review! I'm pleased to hear you are happy with your product! Your support is appreciated.
Respectfully,
Angelique