Very satisfied with Tophatter. Lots of real bargains.
Love this app! Easy to win great prizes! Very fun and addictive. Really cheap prices on every item.
I have had some items arrive damage but the return exchange process is simple. Thank you.
Hi Jenny,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
Like very much Tophatter have recommend it to few friends.
It's been really great fun and exciting I would recommend this
Each item I order is just as described and are holding up really good!
Hi Debra,
Thank you for your review. I'm glad the items are what you expected. We look forward to continuing to provide quality items that you love.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
I love this site, low prices on high quality items and some things come sooner then expected...
Hi Shavon,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
Everything was just as I ordered and got in a timely manner.
Hi Teresa,
Thank you for giving us a perfect rating. We greatly appreciate your continued support!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxagllj26
Respectfully,
Angelique
I like shopping at this site. Very hard to keep track of my order. Shipping updates bad!
Hi Audrey,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoy your shopping experience.
You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxgllj26
Respectfully,
Angelique
Always professional service, mostly quality merchandise and, fun to shop! The prices are amazing!
Everything I order is perfect. All of my orders arrive close to date
Hi Laura,
Thank you for your review. It's wonderful to hear about your positive experience. We appreciate your support.
Respectfully,
Angelique
So far all my items have came before the Time and I've been very happy with companies
Hi Tameka,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Warm regards,
Felicia
Some stuff is cheaply made over all it has been ok
Hi Virginia,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yy6m335d
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Most things are very cheaply made. Looks like crap from China.
Other products have been fine.
Rings and watches are nice the tens unit work well.
Hi Randy,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I did not receive an item that showed delivered. No credit provided.
Hi Sharon,
Thank you for your review.
We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please contact our support team, here https://tophatter.com/support/new for help addressing this concern.
Respectfully,
Angelique
I've had a wonderful experience. So far everything I won has met my expectations.
Hi Tom,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
Everything shipped in a timely fashion. Showed up as advertised.
Hi Jason,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
- Visit Website
- San Francisco, CA, United States
- Edit business info
Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jackson,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique