Tophatter

Hi Donna,

Thank you for your review.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Hi Marsha,

Upon entering your email into our system I don't see that any purchases have been made on Tophatter.

Account created August 1,2017, with no purchases.

Perhaps there is a second account using a different email. If this is the case, please provide me with your User ID number or a valid order number and I'd be happy to review your account.

Please note Tophatter has an easy return policy which allows for a return request to be open for any reason within 30 days from delivery. Full details can be found in our FAQ here: http://tinyurl.com/h7xokwj.

Additionally, if you have additional questions or concerns contact our customer support team via email here: http://tinyurl.com/j8eo7hu.

Thank you,
Felicia