I have no dislikes or likes. I have not rec. But one item
Shipping sucks takes to long or not at all takes way too long
I like the auction way... and the jewelry i ordered was very nice...
Hi Marilyn,
Thank you for your review. It's fantastic to hear you enjoy your purchases. Have a wonderful time shopping!
Respectfully,
Angelique
I enjoy bidding and winning the bids. Some of the products are worth the money and some are not.
Beautiful bracelet I ordered it on Oct 22 and I got it on the 24. Love it
Real nice items to bid on. Great return policy. Have fun and bid on items.
Hi Dan,
Thank you for your rating! I'm glad you are pleased with the return policy and have fun shopping. We appreciate your support is appreciated!
Respectfully,
Angelique
Tres bonne experience tres bon tres vite tres content tres satifait good good goog 5 starsje veut continurer mon experience avec vous
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Pierre!
Merci de nous avoir donné une excellente critique et nous sommes ravis d'apprendre que vous avez apprécié votre séjour sur Tophatter!
Amusez-vous bien!
Graciela
I Love the products and the bidding and also the badges, and the fact that you can earn credits.
Hi Crystal,
Thank you for your review, and kind words. We appreciate your support.
Respectfully,
Angelique
****UPDATE**** TOPHATTER has buried all the negative reviews. Please pay attention to the posting dates. As of 10-19-2017 they now have 3 pages of 5 star reviews? IMPOSSIBLE! Look at 10-16-2017 and on. This is more proof Tophatter is a scam. I'm sure they have loyalists writing glowing reviews while the real people are getting ripped off.
Sure, the first couple pieces of junk you buy you will be able to return. UNTIL you reach the dreaded, AND I QUOTE FROM TOPHATTER "CUSTOMER SERVICE":
In some instances, Tophatter assists with the return cost and in others the return cost is at the buyers expense.
The cost of returning the item with tracking is at the buyers expense for this transaction.(Please note that our system does this automatically by actually reviewing the entire account history. It looks at the total number of canceled orders, refunded and returned orders and compares it to the total number of completed orders. If the ratio is too high, the buyer return the item at his expense.)
So in other words, the more you buy, the more you're rolling the dice because you will reach an end to your "allowed" returns. We got carried away because we thought it was fun and we could buy nice stocking stuffers and Christmas presents for friends and family. I would not give this crap to local salvation army. The majority is absolute garbage.
Case in point, please refer to https://tophatter.com/lots/*******. This looks like a nice watch. I bought 2 thinking i could keep 1 and give the other to a friend. Well, the date is painted on,(YES, actually painted on) the chrono dials are also painted on, the turn dial is fixed and also painted. This is just 1 instance of many so far we have encountered with tophatter. We ordered a bunch of crap before anything arrived so we had no idea how bad it truly was. PLEASE HEED THIS WARNING, SAVE YOUR MONEY, DON'T BUY FROM TOPHATTER
Felicia C. Of tophatter. Please don't bother with your reply drivel, it unbecoming of you.
Positive reviews are just as real as any negative received. These are users who have excellent experiences with their purchases and using the site in a whole.
I'm terribly sorry that Tophatter doesn't meet your expectations and your experience hasn't been satisfactory. Being there are millions of users who use Tophatter, this is not the case for them all.
Furthermore, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold. The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense.
When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Unfortunately, you've requested returns in excess of the threshold, and we are unable to provide more free returns at this time.
Best,
Not happy with this site will not use ever, not going to share with anyone
The products I purchased are well worth the price that I paid
Items are not as described or as they are in there photos.
It has been great bidding and winning great stuff and it has a variety of everything for everyone
Great app great prices great products you bid and you win its that simple and winning is awesome
Hi Darell,
Thank you for writing your review and being an awesome member of the Tophatter community.
You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve. If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Warm regards,
Felicia
Not a lot of different items. Same things a lot of the time.
I purchased a product and I never received it. I got billed and paid for it but I never got it.
I luv this site luv to bid and definitely luv winning
Hi Cheistine,
Thank you for your review. My apologies for the delayed response. It's wonderful to know you love shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
This Is My First Time Shopping With Tophatter, I Like The Way Tophatter Selling And Buy! They Have Wonderfull Differents Item And Great Quality
Love the deals and how fast it goes and how cheap the deals are. Like amazing
Hi Angelina,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoy your shopping experience.
You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxgllj26x
Respectfully,
Angelique
For the most part it's a great experience. Most products are great products, a few are not.
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
- Visit Website
- San Francisco, CA, United States
- Edit business info
Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique