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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have for dinner quite a few items as you know from this site I have been disappointed in three of them. 1 flower ring, to a watch that was supposed to have chains what a blue strap not what it was picture. And the other was a mistake on my part
I have bought any enormous amount of jewelry. Even though its stamped 14k or 925 silver it isn't. The sellars are lying to us the buyers. Even toys are barely worth anything or break easily. I want the true value shown. And items from China take a long time to arrive. Some items I ordered last year never even arrived but at the time I never knew how to report it. Thank you.
Hi Sherry,
Thank you for your review.
We want you to be pleased with all the item you win on Tophatter and I'm genuinely sorry to hear that hasn't always been the case.
Please note, the sale of counterfeit items is prohibited, and sellers are required to provide accurate descriptions of items.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
In terms of items, you haven't received. Please note, on Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
For items that aren't satisfactory and items you haven't received. I recommend contacting our dedicated customer support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
BIDDING ON TOPHATTER IS PURE EXCITEMENT,,,,,,, AT LEAST FOR ME TRYING TO OUTBID OTHERS IS EASY,,,,,,, BUT WINNING THE AUCTION FOR THE LOWEST PRICE POSSIBLE IS MUCH HARDER WHICH MAKES IT VERY EXCITING & SATISFYING AS WELL
Hi Marie,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have had some issues with products not. Being as described and tophatter has been great and very understanding.
Hi Pat,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Too long to receive from China and no instructions with product no way to contact suppliers contact this is not right for buyers to have little h
Hi Thomas,
Thank you for your review.
I'm sorry shipping times didn't meet your expectations.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
In term of instructions, unfortunately, only the details provided by the seller in the item description are available to us.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided, including condition, material, and available colors and/or sizes where applicable. I also recommend a quick online search using platforms such as Google, Yahoo, YouTube, etc. may help you find additional information or instructions.
If the item doesn't work out or you can't find instructions please know, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. I encourage you to reach out to our customer support team for help here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Haven't had any problems with this site. However, I have had problems with me, finding time to review each item I purchase, LOL.
HI Ruth,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
Kind Regards,
Angelique
I enjoy browsing your site for bargains and oddities. Prices and shipping are always clearly stated. Good bargains can be had if you are patient.
Since most of these items come directly from the Orient long shipping times are to be expected.
Overall I'm quite satisfied.
Hi Don,
We are delighted to have you as a valued member of the community. Thank you for writing your review. I'm pleased to hear you're satisfied with your experiences on Tophatter.
Kind Regards,
Angelique
Most items are pretty good. The butterfly locket I received was nice but he metal of the pendant and the chain does not match, it does not look right.
The clothing does not fit Americans, an Asian 2x is like an American Medium cant even get my arm in the sleeve. Will not be ordering not clothes.
Hi Patricia,
Thank you for your review.
I'm glad to hear you are overall pleased with the items you've purchased.
I'm sorry that some items haven't been size appropriate. Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
If you run into an issue with any items I recommend contacting our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Everything i have received has been very satisfactory for the price and it is very easy to return products if you are I satisfied with it
Hi Candice,
Thank you for your review. I'm happy to hear you've been satisfied with your experiences on Tophatter.
Have a great time shopping!
Kind Regards,
Angelique
Many items. Tap the picture and explore your desires. It will always come around again! Making informed choices at great prices is FUN!
Hi Anna,
Thank you for your review.
It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Fun fast pace action and all kinds of products makes you want to keep coming back for more
Watch out it can be addicting
Most of all it just plain fun
Hi Dan,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
When you order from tophatter you get your thing in a timely manner. They are nice things too. I buy when I need something.
Hi Loretta,
Thank you for your review.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
You display uncommon quality products and for that I'm truly grateful.
I do wish some of the "hot" products would more numerous, as customers find themselves rushed into bidding for a particular item.
But other than that, you guys are a gem! Thanks, again.
Hi Sharon,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoy winning items on tophatter, the process is fun and easy and the items a r of excellent quality!
Hi Jami,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Most of the product I have bought is absolute junk. The description of the products is most inaccurate, like the "bamboo" sheets that were not Bamboo. You probably will not print this. I think yiur site is a scam.
Hi Christine,
Thank you for your review.
Tophatter has great ratings across several review platforms and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. I completely understand your frustration and we again apologize for any inconvenience caused.
We definitely want all of your experiences to be great on Tophatter and I'm sorry to hear that hasn't always been the case.
If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
I recommend reaching out to our dedicated support team to help you address this concern. Here is a link to reach our team here http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
I will not order anything again. They make the pictures look great and when you get it, its nothing like it
I was pleasantly surprised with most things however, you should know that many things auctioned come from China. That is where many items originate and are mailed from, not from within the USA. Transit time is much longer when coming from overseas. Now that I know, this is not a concern for me but it should be noted during the introduction. So far, all is good to go.
Hi Leigh,
Thank you for the review.
As you mentioned, on Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact our dedicated support team here http://tinyurl.com/j8eo7hu and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Have a great time shopping on Tophatter!
Kind Regards,
Angelique
I have had a very good experience with Tophatter except that there is a lack of variety of products. The same items are seen over and over. It's also difficult to determine important details about a product from the description given.
Hi Beth,
Thank you for your review.
I'm pleased to hear you had great experiences while using Tophatter.
I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique
Everything just as described, very quick delivery. In my opinion the best auction site that I've been on.
Hi Ben,
Thank you for your review.
I'm so glad to hear you been happy with the delivery times and your overall experiences on Tophatter.
Have a great time shopping.
Kind Regards,
Angelique
Some of the things I bought were OK and some were not. One item was "DOA" But the price was so cheap it wasn't worth the hassle of returning...
Hi Larry,
Thank you for your review.
We definitely want you to have a delightful experience each and every time you shop on Topahtter and I'm sorry to hear that hasn't always been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. I recommend you reach out to our customer support team to help address any concerns with items you aren't satisfied with. Here is a link to reach out to that team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debra,
Thank you for your review.
I'm sorry to hear you haven't been satisfied with all of your items.
Please note, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. If you run into any issue with items, please contact our dedicated support team http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique