TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
I sent an e mail informing them of address I returned goods to. I get a reply asking what address did I send goods to! What more can I say. One last thing Who is Shamy Z he asks for more info. I send info expect some sort of reply but just like all the staff nothing at all. I think it must be some sort of infant school playing jokes on people! JMF
Further to first post. I have now been contacted by someone else (Mandy) who tells me refund made. But this refers to a previous refund that got settled after a long time. It just proves that the so called help staff do not read the E Mails and just try to fob you off with incorrect information. The 'battle' goes on. Why did I bother to give them another order will not make that mistake again!
I requested to cancel an order within 24 hrs and before it was shipped to me. TomTop ignored my several requests and sent order. I have, at their advice, returned order, at my expense even though it was their fault that it had to be returned, to their 64 Jessie Road Southsea UK warehouse. Sent via MyHermes and I have printed confirmation of delivery including copy of signature. TomTop now inform me can't locate goods therefore it was not delivered.and refuse (so far) to refund my money. Do not use this company steer well clear. The staff are useless, do not answer phone and only send stock e mail answers. They do not understand English even when they are dealing with international orders. Waste of Time and money
Like other reviewers, I purchased LOL Confetti dolls and they were FAKE. They look real on the website but when we received them, we could tell they were not the real dolls. The people who wrote reviews saying they were authentic either don't know the difference between real and fake, or they were given an incentive to write a positive review.
Customer service refused to refund my money unless I paid the shipping costs and and even admitted in an email that the dolls were not real!
I will never purchase from them again. Stay away!
Do not waste your money on this company they sell fake items. We purchased LOL confetti dolls and they show pics on their website of the real dolls, but we received fake dolls that are broke and discolored. They are trying to make me pay to ship them back before getting a refund. This would cost me more money than what I bought them for!
Dear Deidra M，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
I will never buy any products Here. Never Again.
I ask the staff via live chat to refund product (It is FAKE PRODUCT), and she just told me to just wait the products patiently, and kept saying 'NO'.
Tom Top should make 'Order Cancel' botton on their website, and prepare refund policy, and educate their customer service staff. Also they MUST know that the products they're selling are fake things. (LoL Sruprise dolls)
All the servicies are bad, and their staff was so rude to the customer.
Dear Bad B，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
On 02/24/18 I received my order below and it was so shocking to see the poor quality of the fake LOl surprise dolls, my daughter that was waiting for those dolls for 3 weeks started to open the dolls and she found out the scam of products you sell.
I order 4 LoL surprise dolls series 3 confetti pop
None of those were confetti pop, those regular ball and smaller than the original and no confetti pop plus the quality of the dolls was was very bad.
The dolls dont change colors, dont have any caracteristics or the original dolls and were badly painted. And just to make it even worse, 3 out of the 4 dolls were exactly the same.
My daughter is very sad about the products you TOMTOP sell and my self very disappointed from buying from this fake company.
Dear Miguel R，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
4G aka Great products, Great prices, Great discounts, Great customer service.
There were some issues with the delivery time but only due to the postal services. Otherwise everithing was OK
I did not receive my orders and I can not complain on the tomtop website. Therefore, I need to know how to act, to be reimbursed or to resend the product.
The Brazilian post office reported that the package was lost.
I ask that the tomtop check and inform me, what I have to do!
Dear EVERSON S，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
I BOUGHT SOME DOLLS FOR MY DAUGHTER, WE ARE VERY SATISFIED OF OUR SHOPPING, IT IS EASY, CHEAP AND THERE IS A LOT OF CHOICES
If you have been scammed by this company with fake, used products and then scammed again when trying to get a refund, we must leave reviews, because they are luring in people to leave fake reviews to give them a better rating. Make sure to leave a rating if you have also been scammed! They need to be stopped!
Dear Sara D，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
I bought LOL dolls for my daughter and they were FAKE! I tried emailing the company on several occasions trying to get either a refund or get the correct merchandise. THEY ARE SCAMMERS!
Dear Samantha L，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Bought an item on 11-2017, it never came. Was told they would resend, but they never did! Was then promised a refund and now since over month every day i get the same lame text that they will refund in 2 days.
Stay away from this horrible shop
Dear Jan N，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
DO NOT BUY FROM TOMTOP AT ALL. BUYER BE WARE,,,,,,,,!
I PURCHASED A GOS AND SENT THEM AN ENAIL REQUESTING UK. MAPS AS WE WERE DRIVING AROUND THE UK IN NOVEMBER. NO UK MAPS INSTALLED AUSTRALIAN ONLY INSTALLED CONTACTED THEM AS WAS PROMISED FROM THE DAY ON A REFUND OR MAPS TO BE SENT VIA EMAIL OR USB... 8 months later NOTHING BUT LIES.
NOW THEY HAVE PUT AN AUTOMATIC NOT IN OFFICE REPLY EVERY fortnight I try and contact them New message from: tomtop_au Top Rated Seller(280,072RedShooting Star)
Hi, dear buyer, so how about we refund you firstly, and you can wait it patiently and when you receive it, you can repay for it to us, is that ok? Thanks,
And by the way, would you mind kindly leave us a positive feedback firstly, is that ok? Thanks, waiting for your news, thanks
Happy New Year
Reply
Your previous message
And guess what...
9th January 2018 and still no delivery.
So what do you want Ne to do now.
Getting sick of the total lies being sent to me.
Now you need to return my money and enough to return the GPS.
Tomtop_au:
Hi, dear buyer, really sorry for that, and it is in transit, and would you mind wait it 5-7days, and and if you do not received at that time, and we can refund you asap, is that ok? Thanks, please wait it patiently and hope you can receive it asap, thanks
Edit
Dear Joe D，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
I ordered confetti pop LoL's and there was no confetti, smelt horrible, paint on the dolls were scratched. Just a horrible experience.
Dear Anthony G，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Do not buy from them. I ordered LOL dolls, the dolls look and feel completely different compared to when you buy them from stores in USA. The paint is scratched, the dolls smell terrible, the quality that they are made with is poor, and there was supposed to be surprise confetti inside the ball, but there was no confetti. Probably plastic very dangerous, going to garbage PS. So sorry did not read reviews before...
Dear Natalya B，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
All fake all fake
My daughter was crying after she opened cheap fake package. The worst company with fake review on thierweb site
Dear Nadia k，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Do not buy from them. They take items, open them, and repackage them with fake, cheap stuff. They also required videos, pictures, and tried to get me to close my dispute with paypal. They offered me a partial refund but never processed it and I had to settle for a partial through paypal after they strung me along for 2 weeks. Do NOT buy from them!
Dear Brant S，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
After this review the merchant elected to send the missing part without further hassle. I received the missing antenna yesterday. I will increase the rating since the issue has been resolved. The product works well.
Purchased this drone about 30 days ago. Got the product, missing one antenna for the PFV. Emailed Tomtop, and they wanted a picture of all the contents, which I sent, then another email to open the bag with spare propellers and check again, which I did, then another Email to send them a picture of the box the product came in. This went on for over a week, sent them an email that this was ridiculous treatment of a customer, and did not hear back. Terrible customer service never do business with this company. Going though all this trouble for an antenna which probably costs them $3.00.
They delivered the package after 2 months and with missing items. I contacted their support but never got a response. Hit or miss on this site. I'll be staying away from this site. I suggest you do the same.
Dear Allan C，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Bom dia, efetuei uma compra no mês 12/2017 e não tenho nenhuma informação sobre a compra desde do dia 24/12/2017.
Gostaria de saber o que está acontecendo?
Dear Alber A，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Extremely disappointed! Paid almost $10 extra to expedite shipping & the "Anti Theft Laptop Travel Backpack with USB Plug" was supposed to arrive between 7-12 days. It took 16 days. After using the bookbag for a little over 2 weeks, the lining is fraying and coming apart from the inside of the bookbag and there is a hole where the zipper and inside of bookbag has come apart. I had to sew it closed. Piece of crap! A bookbag from Walmart is better quality than this! Don't purchase, and if you are dumb enough to purchase such a poorly made bag, do not pay extra for faster shipping. We will never purchase from tomtop again.
Dear Lacie L，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
About the Business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rene L，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com