Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.

Paypal should cancel service to those guys. STAY CLEAR of tomtop

Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well.

If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.

Hello, currently I can no longer give good references from TOMTOP, I will modify my reviews. I'm sorry.

These Chinese companies do not give a full refund. They will try to give you a partial refund but you will never be able to return an item or ever get a full refund from them. It costs you more to ship an item back than the cost of the item. It is a crap shoot buying from these Chinese.

I have written about Tomtop before. It was a bad experience. Finally Paypal sent me a reimbursement which I was happy about.
I think there are more reputable companies to deal with.
I would stay clear from Tomtop

In case anyone forgot, China is another country that plays by another set of business rules. I would imagine all these similar sites are the same when handling returns. As for me, I would never make a several hundred dollar purchase from a vendor I was unsure about. I think if you use PayPal you are protected from fraud but maybe I'm wrong. If I were you I wouldn't be shelling out hundreds for a product I have no knowledge of the quality of either.

I tried to buy a Segway hoverboard from them also about 2 weeks ago and they still haven't given me any information about if it is processing also they didn't give me a tracking number. They won't respond to my emails so I am cancelling the order and fighting for my money back. If u want to get a good quality Segway hoverboard get it from Walmart. http://www.walmart.com/ip/Smart-Electric-Upgraded-Battery-Powered-Hover-Board-Balancing-Scooter-LED-Lights/47845075

I have never had the need to return any items so i cant help with that sorry.
But i assume if you use Paypal then a refund would be easily claimed as with all Paypal transactions for an item or service :)

Paypal leaves you worry free on purchases.

John D.

There customer service is good. Just make sure to purchase tracking number on shipping.