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TomTop Questions & Answers
Here's what consumers have asked with answers from TomTop staff and previous consumers.
142 questions answered
25% answered in 1 day
287 questions sorted by: recent | popular | fewest answers
Helpful answer 9
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Do not do business with Tom top. Stole $350 FROM ME!! Failed to fulfill order and string you along with lies and fake shipping labels.

By Drew D.
Helpful answer 3
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They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund

By Amanda M.
Helpful answer 3
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Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is ...I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story….. Don’t purchase from TOMTOP unless you can eat the loss.

By Hakim N.
Helpful answer 1
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Dear customer,don't worry about that.We will do our best to make you satisfied.Our service will help you.

By shamy z., TomTop Representative
Helpful answer 3
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Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.

By Art L.
Helpful answer 4
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Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.

By Art L.
Helpful answer -1
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Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.

By shamy z., TomTop Representative
Helpful answer 2
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Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.

By Jenson B.
Helpful answer -1
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Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.

By shamy z., TomTop Representative
Helpful answer 0
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I ordered the same thing but on 11/24... nothing!

By Yvette T.
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