TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
These crooks sell counterfeit items and have no guilt nor will they take responsibility. They play email games back and forth and refuses to refund you.
DO NOT BUY from TomTop! They delayed a PROVEN defective problem for 3 Months! Pay Pal got involved, but TomTop did little to resolve this defective item problem!
Dear buck P，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
BEWARE, TOTAL WASTE OF MONEY!
BEWARE - FAKE GOODS SOLD AS GENUINE! DON'T WASTE YOUR MONEY!
What is in the box is not what is advertised, is of very poor manufacture quality and without almost all features of genuine product.
TOTAL WASTE OF MONEY - Instant bin fodder.
When you complain they don't want to know saying they 'never said they are real' despite listing item using genuine item's title and description.
They will offer small refund to try and suppress further action.
It's only a shame I can't give zero stars in this review.
Dear Dylan Thomas,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
I have first experience with Tomtop, products have good price and many of them are available on warehouse located in EU. Fast shipping surprised me.
I purchased a kayak cover to fit my 12 kayak & 3 feet short. Sent pictures and asked for refund & final offer from them was 1/2 price back for something misrepresented & of absolutely no use. Cheap garbage anyway. I would have rated a zero but not an option. I STRONGLYADVISE YOU STAY AWAY FROM THESE rip off people. VERY BAD! Extremely uncooperative and not helpful customer service.
Dear Bruce W,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
First I ordered one action camera the payment was done before OTP was send and they are telling to send photograph of your card for further processing of order.The order was canceled by them and now when I am asking for my money no one is responding.
NEVER BUY FROM THIS WEBSITE, EVEN IN YOUR DREAMS!
Dear MIT S，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I ordered two light bulbs. After almost two months, I had to go to the post office and pay postage for a "free shipping product". One of the bulbs wouldn't work. They told me to send a detailed video of the problem so the techs could help me. (With screwing in a light bulb). I asked for a shipping label to send back their product and they said I would have to pay shipping. If you get Iris as a consumer "help" agent, you are sunk.
Dear Bill S，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I ordered several items in this store, I liked everything! Fast shipping! Good packing! The support service responds quickly to various questions! Delivery to the Russian Federation by courier service. I am very satisfied and the prices are pleasant!
I was initially delighted with the offering from Tomtop. They offered free delivery to Ireland with low wait times.
However, my order has spent two weeks "processing". When I contacted customer support, they said it was because a late delivery from another supplier. After a few more days, I contacted them again and they said it was not in stock. The items were in stock when I made the order. Rather frustrating.
If you order from this site, I would not assume that they have the items in stock, or that your items will be delivered.
I have a hunch that some suppliers may be doing this at scale. Taking orders for products, then not delivering, hoping that customers will give up and they keep the payment.
UPDATE:
I've asked for a refund, but as of yet, I haven't received it. Also after posting this review, they attempted to "bribe" me to take down the negative review with Tomtop points (see attached image). Completely unethical and reprehensible.
UPDATE:
TomTop have a 100% failure rating with my orders. I made two orders at the same time. The first order was a disaster and the second one arrived when I was out of the office.
The package was returned to sender and now I need TomTop to authorise the release of the package. They have insisted that I have signed for the package and have not been able to help. I have wasted hours online talking to their support team who are rude and inefficient.
Most of the time, they disappear in the middle of a conversation, saying they are too busy. Next time, they return, they ask me to repeat everything again. This is so painful. Avoid at all costs.
Dear Carlos G.,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
I bought from TOMTOP a car dvd player, and i pay 70 eur. After 4 days i asked tomtop about the order and they replyied that they cant send me the item due to supplier price increases, and that i must pay an extra 17 eur, if not they will not send me the item. I refuse and they promissed to make me a refund, my order no is AN18C22O2200-1UNG9J
Dear Sergio ，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Awful service. I've waiting for over 4 months. It sells bad productsmine is defective, doesnt workmissing a part. Same with my daughter and a few other people who used this company. No refund offered even that I 've demanded it. We've sent them numerous videos and photosproving the defect of the product, but here is the email I got today from them: "Sorry for the trouble. The piece has not arrived at our warehouse. We will ask our supplier again for a toothpaste capsule.
Would you please wait a while? Best Regards"
The worse part that I'tired to leave a negative review of the product and service on their websitebut... it turned out to be impossible. Be careful... They are bad and tricky!
Dear Inessa F，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Hello My Name is Prajwal Bhanu I Have ordered Baofeng Walkie Talkie 888s from Tomtop on 26th Feb 2018... still not Delivered? They said it will be delivered within 20 days... Customer service is very bad. They will not reply for email... and they will not give correct response in LIVE chat... Worst Customer Service... I want my order within a week or else i want refund... thats it...
My Order Number is: AN18B26E4904-2K4C30
My Tracking Number is: LAOCC*******863YQ
Pls give the correct respone... i want my order within a week already 23 days completed...
I brought laser carving printer from this site but it just work for 25 min. And start smoke. I talked with costumer service but after 1 month they reply i need to buy new head. This is very bad experience from this seller. Finally i throw it in trash and lost $70 for nothing. Never back on this site.
Dear Udden Maharjan,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
Recebi o produto lacrado, até tudo certo, quando fui instalar o mesmo não está conectando quando ligo a chaves do carro. O fabricante não testa seus produtos não?
Dear Alber A,
I have verified your order information and sent our solution to your email alber.vendas@gmail.com.
Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
I bought a mini projector from TomTop and I am satisfied with the product and the service. The price was good and the quality as well. I'm happy I bought it and I really enjoyed watching movies with the projector. I would recommend buying it.
Item received is not as Photographs on site. They are not authentic L. O. L. Series 3 Confetti Pop. What is advertised on their website is not what i received, contacted customer service but not helpful. Asking for a full refund and I am willing to send their items back on my on cost if that what it takes but instead offering me a $8 compensation from what i've paid $51.19
Dear louise r,
I have verified your order information and sent our solution to your email at louisealiya@gmail.com.
Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
Item received is not as Photographs on site. They are not genuine L. O. L. Series 3 Confetti Pop Full Case of 18 Outrageous 9 Layers Surprise Ball. The are three separate Boxes sellotaped together not the one as shown on their site. And the colour wrapping of the item is different. They are not by MGAE and below the barcode it state 2018 Lovely Cute Little. These are fake
Dear Maureen B，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I have buy a HOMTOM said waterproof phone, it had flooded as soon as I put it in the swimming pool water, half immerge only! I have write to TOMTOP who sold me this brand new phone, but get very strange and unusefull answers the best might be " find a shop to make it repair "! Of course I am not happy... I have loose 135 US$ and the seller dont assume his responsabilities. What else?
Dear Dominique，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I placed an order for LOL dolls with this company. I did not receive the items I ordered. Instead, they substituted items. When I contacted them to get the original items I ordered for a refund, they stated that because their items are cheap, they feel they should be able to switch items. It look weeks of emailing to get a final answer. Stay away from this company if you really want the exact items you ordered!
Dear SANDY M，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
About the Business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear j j，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com