TomTopReviews 3,474

Ordered this to be here by Easter. Paid for expedited shipping to make sure it would be here in time. After not receiving a tracking number, I contacted the company and they stated the supplier had not sent enough. I asked for a refund for the difference between standard shipping & expedited shipping. Was offered the equivalent of $2.00. I paid $19.20 for shipping, standard is $7.00. On April 2nd, DHL called me get my name and address. The package was addressed to Florida, Florida and the zip code. Plus they put my phone number on the outside. Finally received it on April 4th. Opened package and it is damaged. They had put no packing around the item and the handle broke. Was thinking of keeping if I could get the full shipping refund. Still would not refund more than $5.00. Filed a claim through Paypal and they then offered more of a refund. By then I was fed up and didnt want the item at all. They offered $20 refund, but as I stated I didnt want it and wanted to return it. Escalated the claim and submitted pictures I had taken upon receipt. PayPal ruled in my favor, but it cost me $53 to return. I did get most of that back through Paypals Return shipping refund policy. Now just waiting for refund from the company. They just received the item back on the 12th. Will see how long it takes to get my money back now that they have their item back. Cant leave reviews on their site once they no longer have the item.

I already send my order number to the customer service agent 2 days ago. Also I would like to dublicate it here * Order No.: AA18E07J0149-8HYJGS, because since that time nobody from Tomtop contacted me! Also I send them few letters on different emails and didn't get any answers as well.

Status of my order is "on hold" and I don't have any updates and I can't convince them to answer me! I'm already happy to get device in a white color! But there is no way to get in touch to Tomtop! They just ignor all my letters sent to them!

AGAIN! Don't deal with them! Realy worst customer support!

I will continue to post updates for the new customers! Hope they would be wise and would't repeat my mistake!

STAY AWAY from Tomtop.com!

Order No.AN17D27V0003-CQQ00S
Ticket # US591F8E0C7D5D3
Payment sent to *******@gmail.com
Wx*******4910.

Ordered a $300 drone from these guys and it malfunctioned a few weeks later. They told me to ship it to them. They tested it and quoted me $188.15 for the repairs even though well in warranty period. Fine, I saved up all summer for it and had no choice. Paid them the 188 bucks and waited for update to ticket which is pretty detailed as to the status of the item. Last update said payme received. Many unanswered messages and months later here I sit with no drone. Finally got in contact with them months later. After asking for every last number they could think of and me providing them, they tell me that they can't find anything. I got upset so they then tell me they shipped it back. False! I ask them to provide me the shipping number and the address they sent it to and the kid (ezreal) tells me he was talking about email addresses and not my home address in an effort to cover his lie that it was already shipped. They have ignored me ever since. They stole $500 dollars from me. The drone and its repair cost and still ignore me obviously refusing to refund my money or replace the drone. I've got screenshots to back everything up including the lie from ezreal. This is the last company I would recommend. Now I'm left with a transmitter and charger still boxed up to remind me just how bad of an experience I've had along with the countless hours of my time ive wasted trying to get tomtop to work with me.

Τέλος Οκτωβρίου παρηγγειλα ένα κινητό από αυτή την εταιρεία, τώρα έχουμε Μάη και δεν έχει έρθει ακόμα! Ούτε μου δίνουν σαφή απάντηση, ούτε το τηλέφωνο έρχεται και ούτε λεφτά μου επιστρέφουν! Τώρα κοντά 7 μήνες! Τους στέλνω e-mail και μου απαντάνε μετά απο μέρες και θέλεις φορά την ίδια απάντηση, η περίπτωση σας είναι περίπλοκη κάντε υπομονή ένα 24ωρο ακόμα! Είστε ξεφτιλες! Η πιο άχρηστη εταιρεία! Ψωνίζω συχνά από το ίντερνετ αλλά σαν και αυτούς δεν μου έχει ξανά τύχει! Θέλω τα λεφτά μου πίσω!

My product don't arrived in my house and them full refunded me, but the fault was not them, the fault is from Brazilian postal service (correios)

Purchased $100 worth of L. O. L. S via their Ebay site that were KNOCK OFFs made of toxic materials. I wouldn't let an animal play with let alone my grand children. I can get my money back from Paypal if I spend $120 to ship the garbage I paid $100 for back to China. What? Tomtop is a sham of a company that has obviously paid people to write positive posts on this and other sites, including Ebay. Ebay has created a platform for criminals to take advantage of consumers who unwittingly put their trust in Ebay to protect them. Match made in heaven.

I ordered a phone from Tomtop on Ebay. The transaction was a trainwreck and was never completed. They lied about the phone having been shipped when it was not. When I asked them for proof of shipment, they could not do it. It was difficult and time-consuming to get a refund, even with Ebay customer support. I needed to get the refund to purchase elsewhere, and they delayed and played unethical games. Tomtop then emailed me to ask me to change my poor review to a positive review. Really? I am not surprised at the warning that they give incentives for positive reviews. Do yourself a favor and avoid this business at all costs,

Tomtop sells counterfeit LOL Surprise dolls. I have contacted the Manufacturer of LOL Surprise Dolls and I have sent them pictures of the box and the dolls. They are not LOL Surprise dolls. TomTop responded to my negative feedback about their company. I spent 32 dollars on 4 fake LOL dolls. They refunded me 15 dollars. Personally I feel I got ripped off. 17 dollars for junk, is still 17 dollars wasted. Unfortunately, it would cost me more to send them back then it would be to take the 17 dollar loss. I will never buy anything from them again. If they sell junk fake LOL dolls, how can you trust them to buy anything else from them. Don't loose money and time like I did. Stay away from these bad people.

I purchased two LOL Surprise Dolls on order: AN18C18O1737-G3YJI6 and I order Two on: AN18C18X5002-T5VVRA for a total of 4.

Look at the last picture. The garbage they sent has fallen apart and is going in the garbage where it belongs. Hey TomTop do you really think you did me a favor giving me 45% of my money back? I will get my $17 dollars that they owe me back in reviews telling everyone how they sell counterfeit!

I have been buying from Tomtop for a while now with great success. I did have a problem with a short shipped item but through contacts with "Alisa" we got it straightened out. I do understand why she was so cautious but she was easy to work with. I will continue to buy from Tomtop because of Alisa. Everything I have bought from them is better than expected and priced reasonably.