TomTopReviews 3,474

Well, for the first time I am going public and within a good reason about Tomtop.com | TomTop Official Site

This is absolutely frustrating and ridiculous that a major company repeatedly responds to my simple demand as follow:
We are so sorry for that we still can't find any information about your order. You can confirm that if u type it right, or u can send us your e-mail that registered in our website, we'll help you check again.
I provided them with my e-mail, my bank credit card statement proving my purchase and further more my shopping cart still appears on their sight with the model which I bought but NOT the actual purchase as once more appears on my bank credit card statement?
Do I say more. I believe you got the picture.
Do not trust them

I ordered a Xiaomi Roborock from TomTop. After two days, I was contacted by customer service and asked to pay an additional $40 because their supplier appears to have raised prices. Since I refused, my order was canceled by TomTop. I am now waiting for the repayment and will have to cover my bank's exchange fees myself. Never again.

I have been dealing with TomTop for the last few years. They are slow with delivery but thats to be expected since theyre shipping from China. My problem is that recently they have been using false advertising techniques. I bought a window cleaning sprayer but they DID NOT include the soap powder. No where in their add did they state that the soap powder WAS NOT included. I mean, would you buy a window cleaning product WITHOUT the cleansing powder? And for almost $10?! Also, I purchased a gel cushion with a photograph of a black cover. The cover DID NOT arrive with the gel cushion. A picture of a black cover (with FREE cover displayed on mailing box) was shown in their advertisement. I WILL NOT be dealing with TomTop in the future.
I contacted their Customer Service and they were quick to respond. They were completely unyielding in their response.
ORDER# BA18E10P4802-SXIS1H, Order# BA18E10P5718-BXBWW3

This review is based on:
1. First time buying experience from Tomtop.com website.
2. Speed at which order was processed, shipped, and received.
3. Quality of purchased item.

On Friday, 8 June 2018,@22:15 Eastern Standard Time (EST), after first creating a Tomtop account, I placed an order on tomtop.com, using PayPal, for a Viltrox EF-M2 Auto Focus Lens Mount. Approximately 8 minutes later, I received a confirmation email from "*******@tomtop.com" stating order had been successfully placed.

By Monday, 11 June 2018, the order had been processed and shipped via DHL from SHENZHEN - CHINA, PEOPLES REPUBLIC.

DHL delivered the order to my Florida residence on Tuesday, 12 June 2018,@13:30 EST. I inspected the lens mount, which appeared new and unused, and found no evidence of it being counterfeit. Included Viltrox "QC PASS" sticker has a date of 29 May 2018.

I placed the mount on one of my Pansonic Micro Four Thirds cameras, a GH4, attached a Sigma 18-35 F/1.8 DC HSM Art Lens for Canon to the mount, and everything functioned without error. Lens mount firmware version showed 3.0 (released on 22 May 2018), which is the latest version for the Viltrox EF-M2 as of 13 June 2018.

I can't say if my very positive, initial purchase experience with Tomtop.com was simply a fluke. Factoring in the many other, not so happy reviews of Tomtop, I recommend this seller with a bit of reservation, cautioning your mileage may vary.

Fake Yuh-Gi-Oh cards were delivered after paying the same for real ones. When they were contacted they said we had to pay postage BACK TO CHINA to get a refund... When they claim they are an American company. They then pointed to their own warranty which guarantees the 'quality' of their product. NO QUALITY, they are even bad fakes. They offered my son '200 credits' to purchase more of their fake crap, because of his 'bad experience'. So spend the money to post them back and I would say NOT LIKELY TO GET A REFUND. So also out of pocket for postage... when they are the ones sending fake garbage to kids.

Bought expensive smart watch from their website.
Arrived after 4 weeks.
Did not work.
Contact for refund.
Told to return to address in China.
Spend fortune on tracked postage to return.
Tracking facility states watch has arrived after 2 weeks.
Not received refund.
Contact Tomtop for answers.
Told they have not received package.
Transport company send signed evidence of package begin delivered to correct address supplied by Tomtop.
Tomtop claim ignorance and keep both money and watch.
Stop replying to emails.
Spend all hours of the day attempting to contact them.
Lose sleep.
Lose mind.
Left up $#*! creek.
Left with no money.
Can no longer afford bills.
Can no longer afford transport.
Lose job.
Go homeless.
Can no longer afford food.
Lose weight.
Go hungry.
Starve.
Death.

Do not buy from these jokers.
They will steal your money.
You have been warned.

Ordered an electric Scooter with Tomtop (Xiaomi M365). I was sceptical at first but since the Scooter was really hard to find somewhere else online, I gave it a try (given that payment with PayPal was possible). The Scooter eventually arrived a bit later than advertised on the website in perfect condition. Im giving 5 stars because the shop is legit and the prices are phenomenal for some products. By the way, you can save up to 30% off on your purchase.Go to the page of discounts and offers https://goo.gl/n4X6RP

After some bed online shopping experience i finally found this wonderful web site they have everything you want in the best price and available shipping methods are more efficient I appreciate my good experiences with TomTop and I highly recommend it for every one