TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
Purchased Engine Oil Level Sensor for my car with shipping and tracking number delivery 4 to 10 days and 10 days went by and didn't get any notifications of shipping or tracking number finally after 20 days the item arrived the level sensor didn't work at all i requested assistance from customer service by sending email one week ago and have yet to hear anything back at all.
Stay as far away as you can from TomTop.
I placed an order for 6 led lights to use on my driveway. 2 of the lights were white and the other 4 were blue (I ordered all white). To make it easy for them, I asked for two more blue lights so they all matched. They agreed to send and package never arrived. Next, they agreed to refund for the 2 white lights. This did not happen. I have been fighting them for 4 months and they refuse to send the lights or refund the money. I have so many email messages with their stated promises and no resolution. After reading their reviews, many others have similar issues. PLEASE BE AWARE OF THIS COMPANY. WARNING. Transaction ID **************. They will respond with a sorry for order issues and it is nothing more than a show. They do nothing to refund or remedy an order. Further, they mirepresented themselves as a US seller on Ebay.
This company is awful. I ordered 2 luggage sets, horrible wality. I canceled one order immediayely, it showed as cancelled, however 2were delived and both showed up on my credit card. They say I have to pay to ship it back. Please! Every thing was by email. Horrible company. DO NOT ORDER FROM THIS COMPANY. I will be reporting this to BBB
They refuse refund for faulty item although they said they would. BEWARE OF TOMTOP do not buy from them
Buyer isn't protected if item is fake or came bad if came. They remove bad review which they don't like and support scam products (like car ionizer - it has only resistor and LED). Doesn't do what suppose to do.
Stay away. Beware.
Obrigao pelos 500 pontos, e a sua vontade de dar aquele enfim ao produto chegou ao fim, gostaria de receber a atenção, e exalar a qualidade dos produtos, estou safisfeito! Fique com Deus e até as próximas compras, Obrigado!
The grow light arrived on time so I placed order two. Half arrived on time, the other half, one arrived yesterday, two more items overdue from order two. Order three and four pending. Good stuff.
My purchase was delivered as-advertised, on schedule, & at a cheaper price than I found anywhere else.
2 months now, was told shipped to wrong address, then it was on the way, then it was destroyed. NEVER RECEIVED any of the 9 items. Nor a refund... BUYER BEWARE!
Purchased a portable ac unit from them and three weeks went by and didnt get any notifications of shipping. Emailed them and they said it was a bad batch so it was taking longer, ok, well waited three weeks more and finally got a tracking number. Tracking number was not able to be found on the site I was given and figured I would be out my money anyway. Finally showed up and the box was missing pieces. I emailed them and they kept giving me the run around finally saying (a week and a half later) that they would forward my concern to the right department... but I had to email them back in 48 hours to discuss!? What the crap. Still not resolved.
Excellent Service. Quick Customer Support. Delivered The Product As Promised. Product Is Nice As Published On The Portal.
I ordered a product - product was tracked from China until South Africa via DHL - as soon as it got here it disappeared never to be seen again. Spoke to DHL and they had no idea where it went. I requested assistance from Tomtop in tracking it down but they just ignored my mails. Basically my advice is don't use Tomtop if you live in South Africa.
The XK X300F drone took for ever to arrive. 2 props came off first lift off. The camera and monitor never worked, upon further inspection it's not even the xk monitor. The reviews below warn about sending it back they will keep your drone and you"ll never hear back from them. This is common practice from these crooks. BOYCOTT TOPTOM
Minha experiência com a loja TOMTOP é assistiria, gostei de mais, ótimo suporte, sempre vou comprar na loja.
Comprei cartões de memória corrompidos, eles rapidamente resolveram o problema com reembolso. Sim, eu recomendo a tomtop.
It's now been more than a year and a half since I ordered an expensive quadcopter that didn't work and entered into a fruitless and frustrating discussion loop with the useless TomTop support. I'm writing this update to say they've done absolutely nothing to correct their error. Although I've purchased many quadcopter parts and batteries since, I've never made another purchase at TomTop.com after the ordeal of this consumer nightmare.
Almost four months after my review TomTop posted a comment, asking me to send my email and order number so they can resolve "the" issue (one of several, I guess). I did so immediately - two weeks ago - and have yet to hear anything back at all. Their comment was clearly intended to make it look like the company at least tries to find solutions for its customers, with no intent to actually resolve anything. Stay as far away as you can!
FYI: TOMTOP is now paying users to post positive ratings on TrustPilot.com, SiteJabber.com, and ResellerRatings.com.
I bought a quadcopter from TOMTOP and waited a month for its arrival only to find it was missing a crucial part - the receiver. Every image in the product listing shows the receiver and the description says "all you need is a transmitter and goggles". I sent the product images from tomtop.com to their support email and stepped into a nightmare.
I've now been in contact with TOMTOP support for two months. They refuse to send the missing part, rotating between excuses like "the receiver is your cell phone" (no... a cell phone is way too big for a quadcopter to carry), "we aren't going to send you a remote controller" (I already have one. It goes with the receiver you neglected to send.), and insults to my intelligence. The email chain shows that it takes a minimum of 4 days after sending a message to get any response at all. They're clearly not going to send the part I've already paid for.
The quadcopter itself is a piece of crap. The camera came pre-scratched (for my convenience, I guess?) and one of the motors had a bad bearing. I bought a far better camera for $25.
I still continue my battle with TOMTOP, but won't be sending any more money to them in exchange for garbage products.
I'm very dissapointed with the service of TomTop. Ordered this charger and after unboxing the charger didn't work. After weeks of emailing and eventually returning the charger TomTop offered me a partly refund of USD 135 because they say the charger already has been used. Also they refuse to pay the shipping fee for returning the broken charger.
This was my first experience with TomTop and it is very dissapointing!
Never received my item, The customer service was terrible, they did not refund. Never buying from there ever again.
Bons preços, bom atendimento pós-venda! Já estou na minha segunda compra, tive um problema com os correios do meu país, mas a loja me atendeu prontamente oferecendo uma solução. Recomendo!
I have ordered and received few items on tomtop. Can not complain - service was always fast and at a high level. The last item was partly broken by a shipping company, but tomtop gave me a partial refund, which fully satisfied me. Recommend the service to others!
About the Business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members