TomTopReviews 3,474

I bought a ELEPHONE P8 MINI made by TOMTOP.
Had a 1 year warranty.
After 10 months the mike was no longer working.
SO I LEARNED THAT TOMTOP CHEATS ON THE WARRANTY.
I reported the problem they were nice and suggested I get it repaired locally. I checked back with them with an estimate of nearly $60.
They said they would give me $10 for the trouble.
I asked if I could ship it to them for repair. They said NO.
And they even took back the $10 offer.
I quote them saying they don't mean it when they sell items with a one year warranty:
"Sorry but the phone has been used for almost one year, and before when sent it out, we had checked and confirmed everything in good condition"

I was a fool to think that TOMTOP was a reliable merchant.

And don't trust their promises
In their reply to this negative review they said:
"update me your order number or email address?
So that i can check the details and supply you a solution as soon as I can."
So I did give all the needed data.
AND NOTHING HAPPENED. NO REPLY; NOTHING!

I bought an 3 scooters and payed 1379$ because there website says that item is in stock and shipment takes 3-5 business days. Also in order I added a comment that I buy it only if its in stock. After 2 days of waiting they didn't provide me any track number and I contacted there customer service. They said me that its out of stock and offered me two options: to get refund or to wait when it will be avaliable. Last 3 days each day I am sending them letter that I don't want to wait and want to get a refund. And they ignor my desire to get a refund and all the time just replying that they will send it when it will be avaliable.

Now I opened a disput in paypal and have to wait a month to get moneyback.

https://www.tomtop.com is real liars! Never deal with them! Timewasters! Avoid!

DO NOT TRUST THIS SITE. They are a scam company and all of their items are fake.

Literally bought my nephew "Pokémon cards" if that's what you can even call them. They were as fake as they could be. Pretty much printed on their own paper from a printer that we would get at a thrift store.

Thin, the box said forbidden light and it was anything but forbidden light, the cards were blurry and the printing was incorrect, the packaging said 10 cards per booster and it was 8 fake cards. All in all just a horrible company and speak the worst broken English. Save yourself the trouble. Luckily it was only a waste of $30

The worst shopping experience ever. I've ordered a product and paid premium shipping service which means I'll have it within 3-6 days. It's a month now and I didn't receive the items. Contacted them no answer till I reviewed them as they deserve. Then they contacted me that the item was shipped back to them because they put the address wrongly. Now I'm asking for refund and they want me to change my review and give them 5 stars first. It's like hostage situation negotiation! Disrespectful and disgusting. Avoid avoid avoid.

I bought an RC car from them thru their ebay store. They emailed me saying there was a "quality issue" and they wanted me to ask for a refund and would let me know when the issue was fixed and to buy it again. I looked at the listing and saw that they raised the price of it by $9. I called them out on the price change and asked if there was "quality issues" then why is the listing still up? They kept sending me emails in broken english making up excuses as to why I needed to ask for a refund. I said I wanted the car and wouldn't back down. They marked it as shipped with no tracking number. The shipping day came and went and I didn't receive it. They admitted to the original ad being wrong and it was someone else's fault for that. I opened a case with Ebay and they said in the resolution case that it was lost in the mail, however they emailed me again saying they couldn't mail me it due to the "quality issue." So it appears they never mailed it and they definitely lied. Don't buy from these crooks!

Ho comprato da loro una TV box che ha smesso di funzionare dopo 4 mesi. Ho chiesto il cambio o un rimborso: prima mi hanno risposto di inviare un filmato. Fatto ma non mi hanno risposto. L' ho rinviato più e più ' volte: alla quinta mi hanno chiesto perché avessi inviato la mail con tanto ritardo(!). Fatto presente che stavano dichiarando una cosa non vera, mi hanno risposto di andare a far riparare la box in un negozio, a mie spese. Da evitare come la peste, sono dei ladri.

Ho comperato un drone xiaomi che risultava disponibile, appena è stato confermato il pagamento mi arriva una email che mi dice che non è più disponibile a che tornerà presto. Io chiedo di annullare l'ordine per ricomprarlo ma con una spedizione rapida per recuperare tempo. Loro mi sconsigliano di farlo perché si tratta di un paio di giorni di attesa. Il drone arriva ma loro mi dicono che non possono spedirlo subito perché devono controllarlo, io non capisco cosa ci sia da controllare e chiedo che la confezione non venga assolutamente aperta. Il drone mi arriva con due confezioni originali già aperte, il nastro adesivo originale con la scritta xiaomi è stato tagliato e sopra è stato applicato un nastro adesivo normale, questo sulla scatola marrone esterna, sulla scatola bianca interna il nastro adesivo è stato semplicemente tagliato. Io sono sicuro che ho ricevuto il drone rifiutato da un altro cliente e che al momento dell'ordine non era ancora tornato in magazzino. Evitate di fare acquisti su tomtop perché non solo mi è successo questo ma quando ho protestato per aver ricevuto un articolo che non potevo regalare perché era usato mi hanno semplicemente chiesto delle foto e poi mi hanno risposto che per loro era tutto ok senza nemmeno ipotizzare una sostituzione o un rimborso.

Mail I received from TOMTOP today

AA18G03J1914-YAX8YK
1. We said that you will be repaired locally, we will bear the repair fee for you, and you do not agree.

* Do not tell lies!

2. We say that you make up a part of the money, we will send you a new one, and you will not accept it.

* Do not make crimes in Japan!

3. If you want a new product and you are not willing to return the product in your hand, it is impossible to allow it on any website. Please understand that we have been working hard to solve the problem for you.

* Why the consumers pay for garbage?

-, ******* 19:40:53

P.s.
2018 07 25

TOMTOP