TomTopReviews 3,474

I read all these great reviews and so decided to order the soldier 76 helmet for my son, we received it, the box had some normal shipping dents (it is being shipped from China) but when i opened the box the mask was broken and the broken piece was not in the box, which means it was broken before it was shipped. I reached out and they at first argued with me about the mask being broken before shipping and then finally offered me $6 refund, the mask was 21.99 plus shipping, told them to keep the $6 since they obviously need it more than me. Had the broken piece been in the box i could have fixed it for my son to wear for halloween. My order # was BN18H26V4151-VUSb5b

I am very disappointed by the service. I bought a smart
Watch AmazFit (order n.BN18F19N0140-4UL8EG) that does not work properly. The internal gps is returning
Unreliable distances and the hart beats measured are wrong. I asked for
Product restitution and full refunding but after more than two weeks
From my first request of reimbursement I still do not have any
Satisfactory replay. I use more internet provider for my purchase but I never got a similar bad service. I recomend anyone NOT TO USE TOMTOP.

I have dealt with TomTop three times. The first two times were on their ebay store/auctions. That is the best way because of ebays buyer protection which I have had to use many times.
The third time, I had to deal with their customer service after buying an item from their website. After many emails and never getting a result, I fixed the item myself.
Item is supposed to have a warranty, so it broke after a couple months. They asked me to get a quote from a repair shop (item costs $70, repair shop wanted almost $50) so I got back to TomTop and they offered me $10. Several more emails and No $10, no warranty, they just leave you hanging and drag things out as long as they can.
The last item ever bought from them was a Laser engraving machine. The first email, the USB cord would not communicate with it and was not a normal one. Never recieved a replacement cord. Couple months later, the usb port falls off the circuit board.

Order Number AA18A03B0252-61NH2D

Recently I have been shopping frequently on this site.
So far I have no complaints about the products I buy (sound equipment & stage lights).
Prices are very good, and often there are flash sales where the price may even drop by half.
Delivery from China takes about 20-30 days; from the German warehouse - about 10 days.
The site also supports bonus points for each purchase or written review.
Overall - one of the best sites I've been shopping for.

I would strongly advise to stay well clear of this company. I ordered 10 garden lights. Only part of the order was sent and I was offered similar lights to complete the order - I accepted this and then was told that they couldn't fulfil that either so I cancelled the order and asked for a refund.
The lights then turned up damaged and rusty and after several fruitless emails with Tomtop asking for a refund and how to return the unwanted items, I involved my bank's dispute department. After many weeks Tomtop eventually agreed to refund if I returned the goods to them - postage to Hong Kong at my own expense!
I did actually receive most of the money back after 3 months, but would highly recommend that customers avoid this company as you get what you pay for and the customer service is extremely poor.

Hello,

I have made an review on TomTop about a phone that I had bought there. The phone's camera died after 3 months and for almost one month and a half I was trying to get it fixed.

During this back and forward writing TomTop finally gave me two options.

1. Return the phone. This option would cost me 1/4 of the purchase price of the phone.
2. They would refund a partial amount of the repair costs if I would repair the phone myself.
Both bad options, why would I have to pay so much for a faulty phone after 3 months of use. However. Last week they offered me a refund. Since I am done trying to tell them that they should provide more service for there customers, I agreed to accept the refund.

But here it comes. The service representative is not responding anymore to my messages. So hereby I am still sitting with a faulty phone, no refund, no service. In other words, no more TomTop for me. Never ever again. Please consider carefully before you buy there. All they want is your money and that's it.

You are warned.