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I already send my order number to the customer service agent 2 days ago. Also I would like to dublicate it here * Order No.: AA18E07J0149-8HYJGS, because since that time nobody from Tomtop contacted me! Also I send them few letters on different emails and didn't get any answers as well.
Status of my order is "on hold" and I don't have any updates and I can't convince them to answer me! I'm already happy to get device in a white color! But there is no way to get in touch to Tomtop! They just ignor all my letters sent to them!
AGAIN! Don't deal with them! Realy worst customer support!
I will continue to post updates for the new customers! Hope they would be wise and would't repeat my mistake!
STAY AWAY from Tomtop.com!
Tip for consumers:
STAY AWAY from Tomtop.com!
Hello everyone!
I'm shocked of the work of the Tomtop customer service. I found electric scooter Xiaomi M365 Black for 380 euro on there website. I tried to rder it, but on the checkout price was 490euro. I contacted to there customer service and explained the problem. There reply was " Because the German warehouse is out of stock, the Chinese warehouse is more expensive. Because there is freight at the customs."
I answered that acording to there website information is different and there are avelliable 20 items. After that I tried white color and price wwas 380euro. So I bought the device in white. But after that I tried to order a black one again! And the price was 380 euro as well! I asked the same person from chat to change the order or if its impossible just to cancell it. After that I stayed online in chat 1 hour! Waiting for the reply, and getting automatical messages about staing on the line! After 1 hour cjat was ended from there site without any answers and resolutions!
Worst customer support I ever experienced! Don't recommend to dela with them!
If there acting like that with the people who just payed money, I can only immagine what they will do after!
AVOID! DONT DEAL WITH THEM!
Tip for consumers:
If there acting like that with the people who just payed money, I can only immagine what they will do after!
AVOID! DON'T DEAL WITH THEM!!!
Vitaliy V.'s review of TomTop earned 5 Very Helpful votes
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Dear Vitaliy V，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com