Tobi

Customer service is horrible. The customer service line goes straight to voicemail. They don't respond to emails. It seems that writing on Facebook is the best way to get a hold of them. Also, why would they even put items of the website IF they are out of stock?!?!?! Apparently they don't keep track of their inventory.

Tobi needs to improve the way they do business. Need to improve their customer service and they should NOTIFY the customer immediately that the item ordered is out of stock. That's very unprofessional.

I wish I had a different experience. They do have cute& affordable stuff. :(

I've never had online shopping issues with companies like the ones I had with Tobi. Their package was never delivered to me and when I emailed their 'Help' they told me to look "deeper in my mailbox" and told me to contact Canadian post because it wasn't their problem anymore. It's a scam, Canada post told me the package was shipped back to their office so they essentially charged me a ridiculous amount of money for NOTHING. And the worst part is that they refused to give me a refund. Do not shop here, listen to all the other reviews too. This website is consistently horrendous and there are many many better options out there.

I am a big shopper and love finding good bargains online. I was quite hesitant when my sister mentioned this site online. But when I saw all their cute clothes and good deals I jumped all in. Yes some of their clothes can be pricey but if you look around you can find affordable deals. I had a problem with my billing address but customer service hit me up by e-mail and let me know right away. Great customer service and very fast. I received my clothes four days later and was very satisfied. All my shirts fit and I couldn't be happier! This is my new shopping sight for sure!

I liked all their products. The size small is not true to size though for the record. I'm usually a small but at tobi I'm a medium I weigh 113lbs 5'2 tall. 36 in hip. 29 waist. It felt a little bizarre to think of me as a medium

So I decided to review because of all the negative reviews I saw on here, and I actually had a good experience althought I was hesistant from what I read. I bought about 6 items from Tobi, super fast shipping, order was correct, I returned 3 items, the refund was processed and back in my bank account in less than 2 weeks. The only reason i am not giving 5 stars is because the clothing quality is not that great, but you get what you pay for, great prices.

I just received my first purchase from Tobi and I am so pleased with it! I made my order before reading these reviews so after reading them I was so anxious about all the things that could go wrong but I had nothing to worry about.

I qualified for free 2-day delivery and as expected, my package was delivered 2 days later to my apt in Boston. I bought 4 sweater shirts in size small (I'm 5'3,110 lbs) and they fit perfectly and are so soft. I also got a black jumpsuit and a romper both in XS and they both fit true to size. The only thing I'm returning is a flowy blouse that is made of a weird fabric that is so staticky that it clings to my torso. I ordered when they were having a 50% off deal so I'm even more excited that I got such cute clothes for such a good price.

UPDATE:
My return was processed really quickly and I had no troubles.

I just bought a dress from here recently. It took an average amount of time to send, and I was beyond excited for it to come. I am supposed to be wearing it to a homecoming dinner. However it just arrived in the mail a week before my homecoming, and it looks nothing like the picture! The dress description said it was a light blue. However when it came it was a purpleish grey color nothing like the color or description on the website. The material is comparable to that of a table cloth. Its cheap, wrinkly, and is not fitting at all. I will never buy from this shop ever again. Luckily I have some time to buy another dress but I 10/10 do NOT recommend shopping here. And the dress was 32$ plus shipping which came to a total of 35$

Several years ago I ordered from Tobi all the time and loved every item I received. I just ordered items from them last week and when they got here, all of the sizes were completely off. I ordered my normal size (small) in 3 items - a dress, long-sleeve top, and a tank top. The dress was so short that I couldn't even take a step without everyone seeing everything below the belt, yet the top of the dress was so loose. The long-sleeve top and tank top were so large that they fit more like a medium and wouldn't even stay on my shoulders. I will never order from Tobi ever again. It also frustrates me that they don't have reviews on items. Save your money.

I ordered the lace skater dress, because it looked very cute on the site and I thought it would be perfect spring dance material. When I finally got it though, it smelled kind of queer (kind of like asian spice) and it was loose. Seemed like it would be a good medium. The return policy sucks. Although I havent had the aforementioned problems like a different label size/leaving out items, the dress wasn't really fantastic and it looked so much better on the site.

HORRIBLE COSTUMER SERVICE. So the website warns you to wait about 2 business days before they send out your order. Well, after I place my order, a week goes by. Nothing. I email the website wondering what the deal is. They email me back saying they're just so busy. Ok, that's understandable. Well, another week later they FINALLY email me that my order has been sent. A whopping two weeks late. Oh- not to mention that they didn't include basically the only clothing item I really wanted. Once again, I emailed them. It took FOREVER for them to get back to me. And they didn't even offer me compensation for THEIR mistake. $#*!ing shame.

I just discovered tobi.com last week, and have placed 2 orders with them already. They processed both order the same day of the order. I also received both packages within 2-3 days. It was exstremely fast. I live in VA and it shipped US Postal. The products are exactly how they describe it on their website. If your concern about the quality, you should eview the material type so you'll know what to expect in terms of quality and fabric. I wear a size 4 dress in all retail stores, weight 128lbs and height is 5'3, but for some reason their medium dresses that zip up are too small for me. I have to order size large dresses at Tobi. Not sure if the dress sizes run small for others, but that is something to consider. I feel like this site is my new addiction. They add new stuff everyday! Love and Love.

Do not shop here! The dresses are way too short and completely unwearable. I spent $75 here and they will not accept my return. The quality is horrible. Please stay away! I ordered one dress from here a few years ago and liked it, but since then everything Ive ordered has been awful. And seriously, if youre over 5 feet tall there is no way you could wear any of their dresses. Im 56,130lbs and a large was about the size of a T-shirt on me. Terrible.

I purchased a dress from Tobi and after I did, I read the reviews and was really terrified that I wouldn't get my order or that the dress would be totally off and would have to return it and never get my money back. I got my order just about a week after placing my order, with updates and everything so I have zero complaints about the shipping and delivery. It was pretty on point! The dress fits is just slightly big even for a small but it is super cute and honestly for the price ($28!) I can't complain! I'm not sure if I will order again, however, only because of these reviews and risking them not fitting and losing money. But my experience was honestly fine and I can't complain whatsoever!