TobiReviews 853

It's a great place to shop, easy and smooth. Delivery is fast.

The pictures of the dress didn't show how it's made to put on. The dress I ordered is almost like a robe where you have to tie it together. It's not what I expected and I don't feel comfortable wearing it.

I thought the quality would be better for how much the clothing items are.

Nice clothes, but really ill fitting. It was final sale, so I feel like I just wasted a lot of money.

Super straightforward, thanks! I needed a navy, form fitting, ankle-length bridesmaid dress for a wedding and this looked perfect! Unfortunately, the dress I received was missing part of its rear clasp so I was unable to wear it for the ceremony. Additionally, the seam on the rear was uneven and bunching so I will need to get it altered. Overall, service was seamless and delivery was quick! Highly recommend.

I received a small in my shorts but I chose a medium.

I reached out to Tobi explaining that the outfit I received fit, but I wanted to try in it in one size up to compare, but didn't want to risk not being able to get free return shipping. The response I got from customer service was curt, not all that helpful, and didn't really leave me feeling like "wow, they really go above and beyond".

Dress was too small. $#*! you. I don't want to do this bull$#*!

Thankful for store credit, hope package make on it time!

Your customer service was kind enough to honor my request of adding something to my order after it had already been placed. I really appreciated the ease of the transaction and curtesy of your team.

Website made it easy to order. Fast delivery. And product quality was good!

I had a very good experience overall and thought the product I received was good quality. The only complaint I would have is that I would like to see more size inclusivity.

Tobi had an amazing sale going on. The dress i purchased is gorgeous. I'm sad they only have 3 sizes. S M L. At least that was the case on the dresses I clicked on. That's really the only qualm I had.

Went well, except for the sizing on one item. It was very small and inaccurate on measurements.

Size chart is easy to follow, consistent quality in products, fast shipping & clear communication all along the way.

Everything was fine. The only reason I'm not giving five stars is that I wasn't given the option of exchanging a size.

Perfect dress for the sale price I payed! If I had payed full price and gotten that material I would have been upset but for 50% off it was worth it

Awful company

I ordered a few items and tried to use their welcome code.
Unfortunately the code did not work. Not only that- when I hit pay, the website stopped working... when i tried to click pay again... the items i wanted were out of stock.
I placed a new item in exchanged for the original item that was no longer available.
I clicked pay and all was good.

I later checked my email and saw that two charges came out to Tobi -
I immediately emailed them and explained that i did not want the first order... however their awful customer service decided to send out the first package not the second... after a whole ordeal i managed to get the second order sent out.
Whilst all of this was going on (lots of back and forth) I realised that i never received a refund... i was then told i cannot recieve a refund even though their website crashed... they'd only give me store credit...
Long story short... after emailing back and forth they agreed to send me a refund.

During the time i sent back the package and now (im waiting for money, they're saying the package wasn't returned) i have had to deal with the WORST customer serviced and have been made out to feel like a liar... whoever is working there is really rude and absolutely has no class... theres been no apology or an attempt to help out.

Ive decided to call the back and get a refund as the people who work in customer service are truly awful and dont care...

I wouldn't recommend using this website.

Searhcing Tobi was easy and I found a dress that matches the colors of my sister in laws wedding. I am excited to wear it!

This experience this time was not up to my expectations. Shipping was late when expedited shipping was selected and charged for and communicated with customer service. When I received the shipping confirmation, it was sent as ground shipping, so my products arrived way later than when I needed them.