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Texas
2 reviews
18 helpful votes
Follow Ann M.
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I should have made that clear in my original review. I only shop T. J. Maxx online. Our local store is a disgrace and has gone way down hill. Rack are crammed with clothes. Look dirty. Even the store appears dirty in general. Used to love going in the store. Now I never do. No point.

Date of experience: May 16, 2016
Missouri
11 reviews
13 helpful votes
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I go to TJ MAXX (around the corner) only for household goods or gifts! I'm larger sized, so clothes and a lot of jewelry is out of the picture. They do have stuff that is cute & unusual in the home/kitchen/decor section but every single one you do have to kind of watch... I think they throw stuff on the shelf when stocking! Just examine anything you find & intend to buy VERY carefully for damage, chips, tears, whatever...

Date of experience: September 11, 2017
Minnesota
5 reviews
1 helpful vote
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Tons of gift ideas that are unique. I don't like mall shopping and the convenience of a free standing store is at the top of my list. Clothes for 50 + females lacking in the last couple years. Baby clothes beautiful. Nice intimate selection.

Date of experience: December 16, 2016
New Jersey
7 reviews
5 helpful votes
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Great brand name finds
August 11, 2015

Have shopped here for about two plus years. While the popular brands are hit or miss I am always able to find things discounted that I would buy anyway. Purses, shoes, men's under armor are a few of the things that come to mind. It's great to find something you know others have paid way more for on line or in another store. Love shopping here.

Date of experience: August 10, 2015
California
9 reviews
0 helpful votes
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I love shopping at T. J. Maxx stores. They have lovely surprises every where from clothing to bedding to wall decor. I could spend hours in there and keep finding things I missed. I especially like the name brands that I don't pay name brand prices for. Marshall's for instance, shoes and clothes to die for but get there early the cute stuff goes fast.

Date of experience: August 21, 2017
Virginia
11 reviews
22 helpful votes
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Nice fashions
June 18, 2015

Good prices, however, clothing appears to be not as exciting or fashionable as before. I loved Willi Smith pieces! And they no longer carry them. I tend to shop more at Marshalls now. Although, the purses are still as awesome as ever!

Date of experience: June 18, 2015
California
3 reviews
7 helpful votes
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Great place for shopping!
September 27, 2022

I love TJ-Maxx because of their great selection of stock designer items and fair prices. They offer a wide range of clothing, shoes, home decor, accessories, and jewelry. TJ-Maxx's prices are usually about half of what you'll find at the original stores, even though you can be sure all the designer items are 100% real. Great place for shopping!

Date of experience: September 26, 2022
Arizona
2 reviews
4 helpful votes
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Was at Naples FL store middle of weekday 3 cashiers and over 20 groups of people waiting. After 15 minutes someone who looked like a manager called a few extra cashiers deplorable service. Why don't they call available cashiers once line is over 10 people I don't get it

Date of experience: May 18, 2023
Ohio
4 reviews
17 helpful votes
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Ordered 2 wood tables, both arrived SHATTERED. There was not one ounce of packaging in these boxes other than a paper thin sheet of whoknowswhat. NOTHING, NADA, ZILCH. I called the online number and was told I would have to send pictures to the e-commerce department. I sent the pictures to the address immediately. I received an email back stating the associate has "started an investigation" with the photos and I should receive a refund within 10 business days. I am really baffled as to why there is the need for an "investigation". This is not a murder scene. I requested clarification on this and have not had a response. It has been 2 days. IMO, 10 days to be holding over $400 of my money is unacceptable. This was their issue, not mine. How about training your employees how to pack a box or better yet, if this is coming from a vendor, have a quality discussion. This is online shipping 101. So, I will sit for 10 days and wait for the "investigation" which at this point is laughable.

+2
Date of experience: February 11, 2019
New York
3 reviews
0 helpful votes
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When I moved this past summer to my first apartment, I was left with the daunting task of furnishing it after the hefty expenses of paying broker's fees and security deposits. I had always considered T. J. Maxx a clothing store in past years, but when I ventured toward the decor section, I realized it was SO much more. Not only were they able to fit my budget, but they made my vision of the first apartment come alive. I continue to get compliments on my furnishings today, and I proudly tell them where I found them. And should I relocate at the end of this lease, I know my house will always be a home with what I got at T. J. Maxx.

Date of experience: February 18, 2015
Illinois
6 reviews
42 helpful votes
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Placed an order 2 weeks ago, have not received any type of communication. When made an inquire about why it has not been shipped - customer service just CANCELLED the entire order of 4 different items. They didn't even try to find out what happened, just take an easy road and cancel everything without my consent. Fulfilment process is awful, customer service is awful too - they sending meaningless emails with empty apologies. Website pictures of items are poor quality and most of the time deceiving, therefore very often items need to be returned. When return to the store it takes an eternity, because associates at the registers MUST create a new label for each item, attached the label to the item, make some entries at the register and only after that they process customer's return. They do have good prices, however this is NOT an excuse for terrible service

Date of experience: March 23, 2019
California
5 reviews
2 helpful votes
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Fabulous Deals
November 30, 2016

T. J. Maxx is an outstanding discount retail clothing store featuring name brand clothing at reduced prices. They also have other kinds of merchandise such as luggage, purses, accessories, furniture, and household items. Shop at your nearest T. J. Maxx and get the biggest bang for your buck!

Date of experience: November 28, 2016
South Carolina
2 reviews
11 helpful votes
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The shipping duration is insane. It has been 7 business days and my item still has not shipped. That is absolutely ridiculous. TJ Maxx, your business really needs to step it up. This is how you lose business. I will never order online again.

Date of experience: July 23, 2018
Arizona
1 review
35 helpful votes
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I received a generic email stating my order has been cancelled. No reason given as to why. If you have questions you can waste more of your time calling them to ask why. I should have looked first as I see I'm not the only one who has had this issue. I spent time looking through your site shopping. Good customer service would be explaining why the items were cancelled instead of a generic email with no information.

Date of experience: November 14, 2019
Pennsylvania
30 reviews
27 helpful votes
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They don't have lower prices on a particularly celebrated day: Mother's Day, Christmas or what have you. They have the lowest prices everyday. National brands,. No frills,. No gimmicks,. Just branded products at lowest prices. I bought a dress Polo shirt at T.Js for $15 and the same shirt was priced at $110 at Saks Fifth Ave. Even if you're well-off and don't mind paying $110 for the shirt at a top name retailer DON'T think you're getting $110 worth of materials and labor. Approximately 90% of that cost is 'margin'. A tax on idiots who are pretentious.

Date of experience: May 23, 2016
California
2 reviews
1 helpful vote
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Love it!
May 4, 2015

Love shopping here. Its hit or miss for brand name things but have scored so many great things for the whole FAM. Bottom line is if you want great brand name stuff on the cheap... go for it. They get multiple deliveries per week. Worth your time. Gave it a four BC of hit and miss.

Date of experience: May 4, 2015
Cyprus
22 reviews
1 helpful vote
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TJ Maxx is a great store for finding amazing deals on brand name clothing, shoes, accessories and home goods. They have a huge selection of items that are always fresh and trendy. The quality is excellent and the prices are unbeatable. I love shopping at TJ Maxx and discovering new treasures every time.

Date of experience: May 5, 2023
Philippines
2 reviews
1 helpful vote
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Love it!
July 1, 2019

I love this store! I order online a lot and get disappointed each time but TJ Maxx did not disappoint! I will order again when my favorite items go on sale. They have a lot of things to choose from but they run out really fast.

Date of experience: June 29, 2019
Mississippi
9 reviews
15 helpful votes
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They have put a system in place that requires you to spend 30 minutes waiting for them to authorize each charge on each card that you bought. Plus the personnel are not at all trained and the people at the other end of the telephone have no idea what they're doing.

Date of experience: September 17, 2017
New Jersey
2 reviews
1 helpful vote
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If you've ever bought anything in TJmaxx then you too can authenticate my opinion that this store is the bomb, great prices, good brands, excellent locations. I can go shopping with $100 and come out looking like I spent $1000.

Date of experience: July 16, 2017

Overview

TJ Maxx has a rating of 2.1 stars from 484 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TJ Maxx most frequently mention customer service, credit card and free shipping. TJ Maxx ranks 6th among Department Store sites.

service
97
value
90
shipping
57
returns
69
quality
76
+44