TJ Maxx

I have tried to place 2 orders online and both have been cancelled, stating a Billing issue, however my credit card was Charged. Phone associates were absolutely NO Help, not interested in even trying to complete the sell. All I want, how about the items I ordered. Now, I have to wait 5 days before the charge is removed from my credit card. What a tremendous waste of time.

TJ Maxx ships order a week after it's placed unless you're paying for shipping. Your have to spend at least $89 to qualify for free shipping. It took over two weeks for me to receive my order and I've already lost interest of the things I ordered by the time I received them so had to return them to one of the local store. I'm glad I realized I didn't want the items that bad.

Be cautious when buying jewelry or any item in this store, I bought a very nice ring, but the next day all the stone fell off.
Terrible customer service the supervisor had a very bad attitude, I just wanted to exchange it for another but unfortunately I couldn't find my receipt. They couldn't do anything for me and they never found my transaction, but they did take my money from the bank.

Within the last 4-5 months, I've placed several orders on TJ Maxx and Marshalls' web sites. At least 4 of them have been cancelled (according to the emails) due to items being out of stock, despite the fact that when I check back on their web site several days later, the items are still listed as being in stock. I then have to resubmit a new order. In most cases once the new order is placed and shipped, those so-called out of stock items arrive at my door. It's ridiculous and someone at their HQ is messing things up. When one of my orders was cancelled due to payment issues, I called customer service to resolve it and try to figure out the problem was. They were of no help. All they could do was resubmit my payment information, which was a complete waste of time as my order was cancelled anyway. I really hope a consumer law suit is brought up against this company.

Bad enough TJ Maxx takes forever to ship and deliver that's if you get your order.
This is the third time and I never received my orders. Checked on order and it always says in transit and never comes. If you need something for an occasion do not order from TJ Maxx. They ruined my son's girlfriends birthday. Ordered her gift from them we never received it. They need to change their shipping company. Someone is doing something wrong.
I will no longer order from TJ Maxx.com
They don't deliver!

Watch out when Shopping@ Tj Maxx@ Henderson location Columbus, Ohio. One of the cashier there is very rude and not friendly at all when you ask her to wrap your glassware so it won't break she will raise her voice to you and rolling her eyes and slamming while she's wrapping your stuff. I was just praying that it won't break. Anyway I said something why she's having an attitude she just look at me snd rolls her eyes more. I guess she just doesn't wanted to wrap my glassware which I should not ask her to do that as she should know that already part of her job and commonsense. I just let it go snd did not reported her which probably doesn't matter anyway. I'm very disappointed and probably won't shop there as much as don't wanted to be treated like that, very poor customer service. Spent lots of money there but now I will not do my business there.
Loyal customer -

I was shopping today at tj and there was a long line with only one cashier open. There were 2 girls sitting on the counter ignoring us in line. I went to checkout at the jewelry counter and was told I needed to purchase jewelry to check out there. Terrible service!

While going into the dressing room I was stopped by a woman, who stopped me to ask me "are you a boy or a girl?"
I was walking towards the bold letters that said "WOMENS" so clearly, if I was a male I wouldn't have gone in that direction. Absolutely rude, and disrespectful.

Bought a sweater hand washed it dried it and it shrunk and is falling apart. My receipt clearly shows i just bought it and they won't return because it has been worn. I Therefore will not be buying clothes here again. The customer service lady was also rude saying she buys clothes there all the time and never has a problem and proceeds to tell me I'm rude. Horrible service.

Very liberal store but pays their employees $9 an hour still. Why? I thought they loved raising wages and giving people more pay? They asked if I wanted full time and I said no it's not worth it with how much I get paid. I'd rather work part time instead of slaving my week away for pennies. Tj Maxx do better & raise your wages! Liberal until it's your own money!

Yes every now and then you might find something similar to what is in another store for maybe 30% off, and then hopefully it is your style, size, and you actually will use it. Mostly cheap garbage clearly meant for this lower tier distribution channel. People who work here are awful to customers. If you've ever been to an upper end retail store you know what I mean. Surly, unresponsive, can barely speak (English or any language), incompetent, etc. If you're the type of shopper who loves finding a "deal" this is your place.

I love TJ Maxx but I can't use my gift card for $10.00 because shipping and handling is way too high. There prices used to be so much better. It used to be more like a really cool garage sale. Now they're just like everyone else. Over priced!