David Z.

Within the last 4-5 months, I've placed several orders on TJ Maxx and Marshalls' web sites. At least 4 of them have been cancelled (according to the emails) due to items being out of stock, despite the fact that when I check back on their web site several days later, the items are still listed as being in stock. I then have to resubmit a new order. In most cases once the new order is placed and shipped, those so-called out of stock items arrive at my door. It's ridiculous and someone at their HQ is messing things up. When one of my orders was cancelled due to payment issues, I called customer service to resolve it and try to figure out the problem was. They were of no help. All they could do was resubmit my payment information, which was a complete waste of time as my order was cancelled anyway. I really hope a consumer law suit is brought up against this company.