Susan K.

I spend hours for two days with an extension problem and finally after two hours with support did determined that the extensor was defective due to it overheating. I was told that another department would send me an email to get a replacement and after six hours and three calls to customer service was told that that department was not answering its phone so they would send a third email. Customer service initially said the email would arrive within two hours then within minutes.

Netgear is super efficient at collecting money for every single device technical contract (cable modem, router and extender) but stonewalls when a replacement is needed. No wonder they have such a low overall rating. And their system seems to have a frequent breakdown rate compared to other systems I have had in the past.

Today I ordered blueberries and raspberries as well as some frozen items from Target using Uber eats. When I went to wash the raspberries there was some mold outside but mold inside most of the raspberries. I took a picture and asked customer service to either refund the money or call Target so that I could pick up some good raspberries this week. They refused both and said there was nothing they could do. So use Uber eats to shop or dine in at your own risk. Yesterday when I ordered the same two items I did not get either of them so some of their shoppers need training. Before that, a shopper brought me tuna in a paper pack instead of chicken in a can. This is in spite of having photos of the items they are shopping for. Uber eats repeatedly asked me to give the shopper today a bad rating but that would not be fair to him as the mold may not have been something he would know to look for. Now this is interesting as Uber eats has no problem asking the customer to poorly rate the shopper when that person needs to make a living. Target would reimburse Uber eats for bad product but Uber eats does not consider it worth their time and would rather have food safety issues they refuse to address and poor customer relations. Beware big tech.

Today I was refused when I tried to use two manufacturers coupons in two separate purchases. It states on the back of the coupon that only one coupon can be used per purchase. But I have used two coupons at many locations including this location, Sprouts, Whole Foods, Walmart, Target, Kroger, and Publix on many occasions with just one coupon per transaction. The associate refused to do two coupons with two separate purchases. I have had other issues at this location as well when I tried to use manufacturers coupons and it seems to be a different issue each time. My conclusion is this location of The Fresh Market (Dunwoody,GA) is unfriendly for coupon use. The front supervisor also asked me to give her my receipt while leaving which is highly unusual.

I was asked by an employee to place the order by kiosk. The kiosk took my shake order and applied the birthday reward for a total of 0. No receipt was given. When I inquired about my order I was told by a very rude employee that the kiosk had not taken my order when it just had. When I suggested that she let corporate know about the problem she said that the kiosk was not her concern and then refused to take the order for the shake. Another employee eventually brought me a shake but her behavior and ignorance must be condoned at this location in Alpharetta, Georgia because no apology or explanation was given by any other employee. I am sure she is driving customers away with this behavior. This was at 4 pm when they were not busy. I was the only customer in the restaurant. I was never given a receipt.

Unable to get help once Coinbase deactivated my account after it had just verified my ID. No chat or phone support and worthless help section. Also accounts had been set up using my email address in the past without my knowledge and Coinbase refused to tell me how they had been verified. They did contain old credit card numbers probably from sites that had been hacked. Coinbase has very poor security procedures when it is not you but when it is you they lock you out for no reason and you cannot get any help.

I have requested three times via their online support system for my email to be changed. No response from any request. Be forewarned.

I called to change my email address and the customer service person made a mistake and wiped out my account so that I was asked to pay dues that were just paid and asked to join AARP rewards which I had already joined and had about 3700 points on that day. I then spent over three hours trying to get these points restored including speaking with two supervisors one of which promised to get back with me and never did and the other said there was nothing she could do to correct the mistake. Given that AARP had just taken away 13,700 points in the Rewards for Good a few months ago (these are points you have to earn with surveys and exams), I think that I would advise everyone to be very wary of this organization. They do not have the ability to correct their employees errors and care very little about their members. They also seem to have very limited understanding of problem solving instead preferring to ask the same questions over and over. They have little concern about the fact that an employee mistake costs their member 3700 points and three hours of wasted time. This is insanity.

I spent over three hours today trying to change my email address for my amazon account after the email associated with the account no longer was working. I found out that the email I was trying to use instead was associated with a amazon account that I had no knowledge of creating and spent over an hour cancelling this account at the recommendation of a supervisor at amazon. Then I was told that amazon could not use this email address or any email address that was ever associated with any amazon account. So now, I have lost assess to my amazon account as my phone does not accept text messages from companies due to an error at Verizon and the email address they are sending the
Access code to does not reach me as this email is no longer working. This is suppose to be one of the most advanced companies on the planet yet after speaking with 11 people today, I can assure you that they are unable to help with simple requests and the strange thing is that I got at least 8
Different stories about "the rules" which seems to change with each person I was speaking with. This is a sad state of our corporations and management seems to be absent. This is not customer service at all. This is insanity.

They have put a system in place that requires you to spend 30 minutes waiting for them to authorize each charge on each card that you bought. Plus the personnel are not at all trained and the people at the other end of the telephone have no idea what they're doing.