Tillys

I found the exact shoes that I wanted for half the price of my Vans store! New with tags, perfect condition. I was hesitant to order because of all of the bad reviews, but maybe they've turned things around. Give them a shot. My shoes arrived 2 days FASTER than was originally estimated. Plus, they included a $30 coupon to Hello Fresh, which was totally unexpected. I'm thrilled with my purchase.

I "purchased" a pair of the new David Bowie Vans shoes through their website. I received a order number and the paypal transaction was pending. I heard nothing back from them for 5 days so I called to inquire on the status of my order at which point the customer service rep. Stated they had no shoes to fill the order!

I've never heard of a business listing items that are available to purchase when in reality, they have no idea if they actually have the product available or not!

WHAT A JOKE!

I ordered a package worth almost $300 and it never showed up and tillys costumer service team won't do anything to help. They say that they don't protect shipping so they can't help me any further. Every time I tried to call no manager is available to help help. This has been ongoing since September 9

Ordered online for a women's size 5 sneakers, they shipped me a men's 5! Brought them to a Tilly's store about 2 hours from home (with other errands). They said they can't do online exchanges or returns! Ridiculous! I had to do an email complaint/exchange. They created an auto incident ticket (email) that said, "All emails will be responded to within 24 hours, during normal business hours." What a joke! Every few days I would respond to that ticket saying that I have not gotten a response. A new ticket would be created with the status of "unresolved." It has now been two weeks with no response. I am writing this review while on hold with them for 15+ minutes and counting. I am going to have to sell the shoes...

They actually answered! And spoke clear English! They apparently don't offer exchanges. But they will give me a return shipping label on them.

I've seen a lot of negative reviews about Tilly's. I recently went to the one located at the mall in my area, and I've never had so many helpful employees. They were all so friendly and they helped me with some options and even started a dressing room for me since I wanted to try on so many. The prices are reasonable and the clothes are exactly my style. Plus, they always have sales and a clearance rack. Will definitely be shopping here for now on.

They are not responsible for the FedEx Postnet service they hire. The only one who can file a claim is them. They will not file a claim because the driver said it was successfully delivered. The driver threw them in a dog pen instead of bringing to the door like all the other delivery people. I've never had this happen. Customer service refuses to help me with contacting the delivery service. I'm out money and no shoes for my granddaughter.

Great product, shame their marketing and sales are dishonest. One of the things with a Tilley Endurable hat is the warranty - gets stolen or lost in the first 2 years, 50% discount on the replacement. Here is the thing - try getting the discount. Oops, your e-mail go lost. Oh now we'll credit it, but the credit never materialises. Another hat (not the original gets swiped) - how about a 10% discount. And so on.

Signed Debbie.

So a marketing ploy, but not something they plan to fulfil.

Ordered a pair of Nike SB shoes for my son and two right shoes were sent to me. No replacement was available so I prepared too return the "pair". Customer Service was more concerned with sending me an offer for a percentage off my next order than with assisting me with my return. That was nearly a month ago and I have yet to receive credit on my Visa for the purchase. Needless to say I will NOT be using the offer for percentage discount on my next order; there will be no future orders from tillys.com made by me. Forget it!

I bought a Nixon Star Wars watch as an early Christmas gift for my child. We ended up finding another watch that she really liked better. The Nixon watch was never worn/used. I tried to return the watch and was told that they would not return it. All sales are final on Nixon watches! I told the girl that they did not even mention that policy when I had purchased the watch. The sales clerk then said the policy is on the back of the receipt. Well, what good dose that do me if I made the purchase and can not return it! So dissatisfied with this experience, usually stores go out of their way to make the customer happy and want to return. Well I will not be shopping Tilly's ever again and I have spent plenty of money there in the past. Zero stars from me.

I paid second day shipping only for my package to be held in Memphis as an "exception" with no delivery date. I called Tillys and the customer service child said I must have put the wrong address and it had nothing to do with them. I called FedEx and guess what... it was held because it was an empty box. I called Tillys back three times and no one would answer. I guess at this point I bought a box with expensive shipping instead of shoes.