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Member since June 2019

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2 Reviews by Marisa

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Tilly's

Tilly's

7/9/19

I initially rated Tilly's a one star do to them constantly changing the delivery date and the bad customer service when I inquired about it! I felt compelled to upgrade it to three stars because my order arrived today, just in time for the occasion it was ordered for. BUT they need to work on their customer service! It's really terrible! It feels like they could care less about the customer's issues!

Journeys

Journeys

6/3/19

I ordered the Reebok classics. The next day the put an "authorization" hold on it. The next day I contacted customer service to inquire about the shipping. They tell me they are looking for a store to ship it from! An hour later I get an e- mail stating tbey cancelled my order! No explanation given. When I contacted " customer service" I was told about about another pair in another color BUT I would have to re- order that pair and WAIT 3- 5 days for my original refund! I should've read these reviews prior! But hey rejection is for your protection. I have already notified co- workers, family and friends! I will NEVER shop here again!

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Similar Reviewers on Sitejabber

katej73
kate j. reviewed Tilly's
7/1/19

So frustrating trying to get through to customer service. First time I called I was told by an...

colleens116
6/20/19

I ordered several clothing items and though they were all on the packing slip, the most expensive...