Tillys

Do NOT order from this company! Between them and their shipping service, it's the worst online order experience ever. Was completely ripped off with no compensation what so ever. Really wish I had read the reviews before ordering from them. Seems to be this piece of $#*! company sucks far more than they are even remotely decent

This company sucks. Their customer service is horrible. Took them over a week to tell me they did not have something I ordered in stock, AFTER I was the one that contacted them. They literally were gonna not send the item, charge me, and hope I did not notice. Their solution when I found out? Oh here is a 20 percent off code you can't use on anything in store. No thanks. Pac Sun and Amazon hundreds times better for skate/surf gear.

I recently ordered a pair of dr. martens(not a cheap purchase) on Tillys website and when the delivery day came, nothing arrived. I reached out to both delivery services and customer service and they were no help at all. There was absolutely no record of where my shoes were delivered which is extremely weird to me. Do not shop online here, you will not get your stuff. If I could give a negative rating, I would. Thanks for nothing.

I received my set today, before the set date! Packaged safely and protected. They're beautiful! I'm so happy with them, they've exceeded my expectations! I'm keeping them packaged until my house is finished being built. They are the perfect addition for my new kitchen! Thank-you! Kathleen

I ordered from Tilly's not knowing anything about them. I impulsed bought from them because they had the shoes I've been wanting for a while and 20% off coupon. I then thought I should look up reviews since I never heard of them. I normally do this before I make a purchase. But I started to get worried because they have majority more bad reviews than good reviews. I can say my overall experience was great. I ordered on 10/07/2017, they shipped 10/09/2017 and received my shoes today(10/14/2017). Shoes came new condition like expected also got a sample pack of orbit gum. I am not sure if I will order from them again because of all the bad reviews. I think I may have got lucky but then again most of the bad reviews had to deal with customer service. So I would just use caution when ordering from them.

Tilly's store is nice but the sales are misleading. They are SAF. The store team members do not tell you when you check out about the sale doesn't match this sale there are too many sales in the store too many sale signs so when you pull an item from the BOGO rack and another item which states it's on the BOGO rack as well but then there's another sign that's really small next to it stating it s not the same sale and they don't tell you this to check out. The items that I bought that should have been 50% off was not 50% off

Ordered online. Received an email stating my order had been received. 5 days later went to check on where my order was and the order status said "cancelled". I received no emails or calls regarding the cancellation. I called customer service and spoke to a horribly rude girl who told me that the items were out of stock and would not be sent. I asked her why there was no email or notification - she just said sorry for the inconvenience. I will NEVER buy from here again and will be sure to let everyone know how they treat their customers.

Love their clothes, usually reasonably priced, but then you buy something online from them and a week later they tell you one of your items is out of stock. This has happened to me three times. Like really is it that hard to keep your site and inventory updated? Guess ill just go to the store from now on

Placed an order before i left for a trip but in plenty of time for what the site claims as the shipping time. Shipping took twice as long so i did not receive my items before i left. When i got back my po box had sent my package back to the company because they could not hold it any longer. I knew this would happen which is why i emailed the company before i left. They simply lied and said it was shipped on time even thought i had the email stating the date i ordered it... awful customer service and experience. I won't be shipping here again. Love the clothes but the incorrect shipping times, lying and rude customer service have left me with a bad taste in my mouth.

After reading the negative reviews I was not sure if I would try this site. But, fortunately I gave it a try. Today I received my package. The Vans sneakers are exactly what I ordered. I have been looking for those specific sneakers for my teenage daughters for months. Very happy to find it at Tillys's website.

Tillys treats thier employees horribly. I walked in hearing one of the managers yelling at thier minimum wage employees. Everytime I go in there they are disrespectful. They never have good sales and they gouge you with high prices on cheap china made clothing. Choose to shop somewhere else where employees are treated better.

I ordered a pair of shoes last week paid $30 for overnight shipping still haven't received my shoes I called Tillys customer service website and they tell me they have 48 hours to send out the package from the day it was ordered I will never buy anything from this company ever again!

Thanks for stealing my money and then lying about it!

I will NEVER order from this company again. Order was stolen from my house while I was out of town. Took way longer to deliver anyways, took almost 2 weeks. I waited daily for this package. Just to have not get it and them say there's nothing they can do about it. So now I'm out almost $200. Worst customer service I've seen in awhile. As I see for the reviews I'm not the only one complaining. This review has nothing to do with any particular store just the oy place I saw to review them. F--