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Deena K.

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1 Review by Deena

Tillys

  • Tillys

“Update!”
9/26/19
• Updated review

I would like to give Tilly's props and a retraction of this review. They came through credited my account on on 9/19/19 and I reordered the backpack immediately, however, it is 9/25/19 and is still in transit. Expected delivery on 9/28/19. No biggie. Didn't say they were any faster with delivery. Lol. When I receive the second attempt backpack I will Update. Thank you Tilly's... better late then never!

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“Maybe store is better. DO NOT ONLINE SHOP REVIEWS ARE CORRECT!”
9/15/19
• Previous review

Ordered backpack on August 26,2019 for niece as a surprise. It's September 15 and today when I was talking to her she had no idea what I was talking about. Called Tilly's customer service they want to do an investigation bc tracking says package delivered. Uh, okay... I'm saying it was not delivered. Yeah, so now almost 2 months into school, I have to order another one. DEFINITELY NOT FROM TILLY'S. ANNNND I have to do a dispute on my credit card and honestly that sucks. But customer service girl was nice doing her job the way she was taught.

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