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Here’s what consumers have asked with answers from Tillys staff and previous consumers.
The finally gave me back some of the money they owed, but kept $30 for shipping. BUT I didn't use their shipping, I shipped it myself for $8. They are thieves. I've spent another $28 in long distance charges fighting with them and have emailed them over and over and over. They just don't answer. This company should not be in business.
NO! I can't speak for the swimming suits, but I purchased a pair of shoes that turned yellow from some cheap glue or chemical used to make the shoes and they would not refund my money. Bought them knowing I shouldn't, because my sister bought a sweatshirt over this last winter that fell apart after the first wash and they wouldn't refund her money either. Both times we were told we shouldn't have washed the Garment. Who doesn't wash their clothing? When I washed my shoes I washed them on delicate, cold water, with a couple of towels and let them air-dry but they stained yellow all over from some ingredient in the fabric or glue.
NO! I can't speak for the swimming suits, but I purchased a pair of shoes that turned yellow from some cheap glue or chemical used to make the shoes and they would not refund my money. Bought them knowing I shouldn't, because my sister bought a sweatshirt over this last winter that fell apart after the first wash and they wouldn't refund her money either. Both times we were told we shouldn't have washed the Garment. Who doesn't wash their clothing? When I washed my shoes I washed them on delicate, cold water, with a couple of towels and let them air-dry but they stained yellow all over from some ingredient in the fabric or glue.
I wouldn't buy ANYTHING. If you don't get the right size and have to return it, it's very likely you will not get your money back and you won't get any help from customer service. I'm sorry if this answer isn't about size, but I feel I have to warn you. The clothes look beautiful on the site but they aren't worth it.
