I paid second day shipping only for my package to be held in Memphis as an "exception" with no delivery date. I called Tillys and the customer service child said I must have put the wrong address and it had nothing to do with them. I called FedEx and guess what... it was held because it was an empty box. I called Tillys back three times and no one would answer. I guess at this point I bought a box with expensive shipping instead of shoes.