Great product, shame their marketing and sales are dishonest. One of the things with a Tilley Endurable hat is the warranty - gets stolen or lost in the first 2 years, 50% discount on the replacement. Here is the thing - try getting the discount. Oops, your e-mail go lost. Oh now we'll credit it, but the credit never materialises. Another hat (not the original gets swiped) - how about a 10% discount. And so on.
Signed Debbie.
So a marketing ploy, but not something they plan to fulfil.