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1 Review by Lunch

Tilly's

Tilly's

12/6/17

Ordered online for a women's size 5 sneakers, they shipped me a men's 5! Brought them to a Tilly's store about 2 hours from home (with other errands). They said they can't do online exchanges or returns! Ridiculous!! I had to do an email complaint/exchange. They created an auto incident ticket (email) that said, "All emails will be responded to within 24 hours, during normal business hours." What a joke!! Every few days I would respond to that ticket saying that I have not gotten a response. A new ticket would be created with the status of "unresolved." It has now been two weeks with no response. I am writing this review while on hold with them for 15+ minutes and counting. I am going to have to sell the shoes...

They actually answered! And spoke clear English! They apparently don't offer exchanges. But they will give me a return shipping label on them.

Tip for consumers: Buy only if you don't want to exchange or return! And hopefully you get the right size!

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