Developed in part with a grant from
the National Science Foundation

Member since December 2017

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 82

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Lunch

Tilly'simage coming soon

Tilly's

12/6/17

Ordered online for a women's size 5 sneakers, they shipped me a men's 5! Brought them to a Tilly's store about 2 hours from home (with other errands). They said they can't do online exchanges or returns! Ridiculous!! I had to do an email complaint/exchange. They created an auto incident ticket (email) that said, "All emails will be responded to within 24 hours, during normal business hours." What a joke!! Every few days I would respond to that ticket saying that I have not gotten a response. A new ticket would be created with the status of "unresolved." It has now been two weeks with no response. I am writing this review while on hold with them for 15+ minutes and counting. I am going to have to sell the shoes...

They actually answered! And spoke clear English! They apparently don't offer exchanges. But they will give me a return shipping label on them.

Tip for consumers: Buy only if you don't want to exchange or return! And hopefully you get the right size!

Service
Value
Shipping
Returns
Quality

Lunch Has Earned 1 Vote

Lunch B.'s review of Tilly's earned a Very Helpful vote

Lunch hasn’t received any thanks yous.

Lunch doesn’t have any fans yet.

Lunch isn’t following anybody yet.

Similar Reviewers on Sitejabber

marisap16
7/9/19

I initially rated Tilly's a one star do to them constantly changing the delivery date and the bad...

katej73
kate j. reviewed Tilly's
7/1/19

So frustrating trying to get through to customer service. First time I called I was told by an...